Firestone Complete Auto Care Store

I have had a few issues with service I want to bring to your attention. I bought a set of tires and was told an alignment couldn't be done because my passenger side idler arm had too much play. The next service (transmission replacement) that was performed, I asked that the idler be checked because it was under warranty by a competitor and they were going to replace it. I was told that it was fine and didn't have any play. I just had to have the idler arms replaced, out of warranty as well as the front tires because the idler arms were in truth bad and caused wearing of the inside of the tires. The cost was almost $800. While the van was there for the transmission swap, I was told the oil pressure sender was cracked, leaking and needed replaced. I had replaced the distributor a couple of weeks prior and knew the sender to be in good shape and told that to the caller. I was informed that the tie rod end had been replaced because it was broken during the service. When I picked the vehicle after the transmission swap, it ran very erratically, the rpm's went high to low to high again, without changing the pressure on the accelerator. The shifter could not be place in the lower positions(3,2,1) only D. I returned it to the shop and left a note. I was told the speed sensor was broken. It was replaced. I had asked that the safety switch be replaced if it needed replaced. When I picked up the van the second time I was told the safety switch was never unplugged for fear the connector would fall apart, had I been told this during service I would have asked that it be replaced as well. I had planned to replace the steering gear box myself and had ordered a replacement. While it was there for the transmission swap, I asked that the gear box be replaced. The old gear box was put in the interior of the van, leaking power steering fluid. It was not bagged, just put in the box from the replacement. After picking up the van, when I was under the hood checking fluids, I found that the steering shaft cover had not been placed back on the shaft, I assume it was removed and discarded when the original gear box was removed as it was not in the box with it. The cover was in good condition before service can't be replaced without completely removing the steering gear box. With so many things being broken during service, I have to question what other damage was done. Was the oil sender broken when the engine/transmission sub frame assembly was removed from the van? Was the speed sensor broken during service? Too many things have happened for it all to be coincidence and has seriously damaged any confidence in the service staff there.

I had gotten brand new tires from the dealer I bought my car from and they lasted only 15,000 miles. Firestone was recommended to me and I went there. For the same amount per tire, they sold me much better quality tires. They also installed them and checked the alignments to make sure that my tires weren't wearing out because the alignment was off or anything like that.

I left the car overnight, with a list of things for the technicians to check along with the inspection. They called me to tell me what needed repair to pass inspection, as well as a number of discretionary items. The techician was very professional and answered my questions candidly and completely. I gave him authorization to make the repairs as well as fix the items required to pass inspection.
As always, I received excellent service, which is why I take all our cars to Firestone in Blacksburg.

They do exactly what i ask them to do, which is rare. I am semi-knowlegable about vehicles and have been to several outfits that try to sell me something that i don't need or discount my opinion. These guys listen to me and if they have a differing opinion they will tell me and provide proof as to why they need to X, Y, and Z. On several occasions they have taken me back to the repair area and shown me what they are seeing. I have had issues with the compressor that they initially installed on my Subaru. However, when I brought it back they immediately repaired it at no cost to me.

They are always good. I have been going to them for quite a while. They do good work. They are extremely knowledgeable. The mechanics seem pretty honest. They don't do work you don't need.