Virginia Basement

The work was good and was completed on time. Working with Trey was easy and he was very polite & professional the entire time. However, we have two complaints. 1) They (Rob) said they would provide a quote for us for to finish our stairs and hang drywall but they never did. I'm assuming they were too busy with other waterproofing jobs, but a simple "I'm sorry, we are unable to do that" would have been fine. I called at least 2-3 times to follow up on the 2nd quote with no returned phone calls. 2) They removed the carpet on our stairs to complete the job (totally fine), however, they never put it back and left our basement stairs bare with nails sticking out of them.

I didn't go with them, but I was very impressed with the gentleman who I dealt with. I was very very very impressed with him, I didn't; go with him because he was higher than the other contractor. The other contractor I selected but I ending up with taking the other contractor to court so I may end up using him. I was very impressed with Trey, but he was a little higher. I wish that i went with him. I talked to him several times. I might call him soon.

I was impressed with Virginia Basement from start to finish. They diagnosed the problem and clearly explained what they recommended to solve it. (I got similar diagnoses from other providers, but Virginia Basement's was the clearest and most comprehensive--and slightly less expensive.) They arrived on schedule and actually finished more quickly than they had predicted. They finished up a final chore (installing a new electrical outlet) today, and supervisor came an hour later to inspect and insure that all was well. Excellent work, professional service.

Never received an estimate. Have called twice with no return phone call. I am deeply disappointed, especially since the company received great feedback.

Rob, was prompt, pleasant to work with and had all the materials needed to perform the job.  Completed within 2 hours.

Did not choose this service provider.

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They were fantastic.  They had some struggles but the basement has been dry as can be and I will have them back to do some walls.  

Robb was very professional and took his time in helping me understand what remedy was needed for our issue.  HIs price was very reasonable.  The installer, Gary, was also very professional and courteous, along with allowing me to ask many questions so I fully understood what work he was performing and how it was going to eleviate my water problem.  I felt very comfortable dealing with Virginia Basement and I didn't feel like they were trying to "oversell" me anything either.  Gary is very knowledgeable in his line of work and I felt very comfortable knowing that what he was saying and doing was the correct way.   Gary was on time each day and cleaned up everything when he was done.  We just moved into this house 3 months ago and this was an unexpected, major repair that needed to get done quickly.  We made the right choice with Virginia Basement with their quick response and expertise with this problem.   We would highly recommend them to others.

Excellent.

I can't speak to the quality of work performed by Virginia Basement because I am still in the process of diagnosing and shopping for contractors but I was impressed with Robb from Virginia Basement. He arrived on time and really took his time to familiarize himself with my particular issues and walked me through the solution he believed would fix it. I most appreciated the down to earth approach he took to explain things to the layman and did not get any "salesman-y" pressure tactics. The guy's high ratings should speak for themselves...

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They did a good job.  They delivered on what they said they would do.

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Mr. Hicks was prompt and professional.  He was obviously an expert in the field and he provided multiple solutions for our basement leak.  He was able to share photographs of other jobs that he had completed to expain what work needed to be done.  We walked the inside and outside, we looked at areas that I was concerned about.  He was more than willing to share his expert opinion and brainstorm with me.   I was really grateful for his honesty.  Truly, I was taken aback by it.  He put me, my family, and our finacial situation first!  When my husband and I are ready to complete this project, Virginia Basement is the only company that we will consider.  Mr. Hicks has earned my respect and appreciation.  I look forward to working with him in the future.

We very recently purchased a house with a full basement. My husband and I have never lived in a home with a basement and we were told by our home inspector to keep it dry. We called Virginia basement to make sure we were on the right path with this. Robert came out (actually showed early, good thing) and spent about an hour educating us on the ins and outs of our basement and our foundation. While we do have a few issues we need to address he never made us feel pressured even suggested that we finish unpacking and get settled before making any decision. Very pleased with Robert and look forward to working with him in the future.

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Robb Hicks spent about 20 minutes looking at two areas of my house with sagging floors.  One area was not something he wanted to do, but he did provide an estimate for the other area, which was much simpler and less extensive.  The verbal estimate was given on the spot, and then he told me I owe $35 for the estimate.  When I balked at my charged because there was no prior notice, he backed off and said it isn't necessary.  Within a day or so, I received his written estimate, which was several hundred dollars more than the verbal one, with no more detail.  When I re-checked his website, there are several places where it is stated that inspections are free.  His Angie's List site has in the Free Estimates section:  "ask for details."

They're highly credible in their presentation and professional.  They got all the work done in a single day and it's just amazing.

They are really nice and extremely thorough.  Very professional.  I have used them before for clients and would definitely call them again!

It's important to say that basement waterproofing is a long-term fix whose success can't be measured a week after installation. The work was done quickly with good cleanup. The estimator didn't try to oversell me (compared to another) and explained things well. The team did come much earlier than I had been told, without a phone call, so they had to wait in the cold for half an hour, but that was their problem, not mine. I would be happy to update the success of the work in a year if reminded.

After several phone calls and contact us by email submissions, we finally had to call several times to reach them. After talking with them we made arrangements for an appointment to look at the problem and provide a price quote. They no-showed for the appointment and never called back or responded to reschedule. Very poor communication and responsiveness.

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