TruGreen Lawn Care - 953

First few went ok but the techs had no idea how to treat Virginia Button weed or wild violets. They had to make multiple service trips to address the issue with no results. Then they skipped the July service and if I hadn't called them they would have skipped the August service as well. Now we are in October and no service has been received since the August service. Trugreen appears to be a complete rip off as they only respond when I complain to their corporate office. The local office operators just say they will look into it and nothing happens.

Fair - quality of technicians providing service was not always good, and they kept changing who came out. The lawn looks a little bit better I guess, but expected a better result after 8 treatments.

It went great would hire them every time.

Really well. They did a great job.

Sometimes they do things different. They did two things but I don't know what they did. He is so good with our lawn. So freindly. Always comes and says hello and tells us what he will do. If I am not home, he will leave it on the door. He is a nice young man. I think it is John. I will definitely. Much better than the last provider.

We have some sort of a plan. You know they come out about 7 or 9 times a year. I don't know what all they do. They are doing a fantastic job. Our lawn looks fantastic. I don't know the kids name now, maybe John. He is so good too. He makes sure everything is done.

Actually I'm out of the contract, I'm not through them anymore. I wouldn't say anything unproven, I was using Scott's for three years, I think TruGreen bought over the Scott's, so far, if I want to rate, I want to rate Scott's. I haven't seen any improvement, I would say I want the lowest grade for Scott's. Pricing is not bad. It's $55 per treatment.

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Great work. When they came we had dead grass and now we have the best yard in the neighborhood. Our grass went from brown to green.

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Excuses, excuses, excuses. After 14 years of do it yourself lawn maintenance, I opted to hire a professional lawn care service to improve my lawn. After the first year's service, my looked the worst it ever looked. The manager stated that due to the extremely hot summer my lawn was stressed and should be in much better shape with another year's service (note I have a professionally installed irrigation system). After another year of service, my lawn looked worse than the previous year. This year's excuse was that the summer was extremely wet. Letters to the Corporate Office didn't help the situation. I fired Scotts. They don't guaranty their work, wasted my money and just wanted to dump more chemicals on the lawn. Don't waste your money!

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No noticeable difference in lawn after 6 months. After the May 2016 treatment, my grass died and I cancelled the service. Mosquito treatment was ineffective.

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The provider arrived as scheduled.  The lead technician notified us of their arrival and explained what would be done.  The crew completed the treatment efficiently and upon completion notified us and left a sheet explaining preparations used and recommendations for care.

Called in early March to inquire about services.   Decided to move forward.

First service was in early April -- 3-4 week's after hiring, but OK, felt it was a late spring this year and they were busy.   I had a call a couple of times but they finally came out.

It was raining when arrived and they applied the fertilizer but technician said they would have to come back to apply the weed control.  OK fine, can't argue about that.

Two-weeks later, nada.  Called the number.  Asked them when they were coming back to finish up.   Said they would create a ticket. 

A week later, nada (now 3-weeks after).  Called again.  Response was ticket was created *only* a week ago.   Really?  It's nearly May.  3 weeks after the initial applications.  Weeds now in full force.  I hired you in early March.  Apparently lack of response is OK?

They wanted payment immediately however!   Unfortunately I was prompt in payment albeit I didn't receive all my services.

Glad I didn't pay for the full year up-front. 

Would not recommend, will be cancelling.

After 3 years of receiving their services, while the lawn had improved I expected better results and decided to start researching what other companies were available & reading their reviews on Angie's List.  I also checked out reviews for Scott's on Angie's & discovered others had the same feelings I was experiencing with Scott's, so I decided to go with another lawn care provider.

The workers are friendly. They leave the work area clean when they are finished. They always leave a detailed description of what they did. They also leave us tips on what we can do for up keep. They are very prompt. They call with a 24 hour notice to let us know when they will be coming out to do work.

Great - Lawn improved in color and health.

They do what they say they are going to do, like spray for weeds and they take care of that problem, they fertilize and they come out if I have a problem even if they are not schedule just to take care of the problem.  The people seem to be knowledgeable; they want to talk to you if you are there.  I think their price is fair and they provide all kinds of services like seeding, aerating and they do even tree service and keep my trees healthy and they are getting too big which needed to stopped.  It is a park tree not a back yard tree.

This company provided extremely poor results for lawn fertilization and weed control last year, lawn became a weed field, so when they called to ask to renew, I declined.  I had a lengthy conversation with the representative describing why, and thought that would be the end of it.
The next season, they came anyway and did the first treatment, leaving a bill at the door.  I called them to remind them that the service had been discontinued.  The person who answered the phone said they had no record of this. 
A week or two later, I received an invoice for the unwanted service.  I called, but the person said the invoice must be paid.  I said it was not authorized.  Representative did not care much about that.
Today, I received a collection notice from a third party agency demanding payment.
This company is utterly unprofessional, would not recommend.

When Margie was our technician, things went extremely well.  However, after she was promoted, I struggled through several seasons to get proper service for my lawn.  The health of the grass deteriorated quickly, and a new stand of weeds -- especially nut sedge and violets -- took hold.  My Scott's contract stated they would come at no extra charge in between regularly scheduled visits to spray for problem weeds.  The technician was called, and a card was left saying the spraying had been done.  The weeds were unaffected and continued growing.  Because service has been so good under Margie, I probably took too long to cancel once it began to go wrong. 
I decided to ask that the technician come when I was at home so I could be certain he saw and sprayed the weeds needing treatment.  The technician came and went without ringing my doorbell, but left another hang tag saying the weeds had been treated.  Again, no change in the weeds.  This happened one or two more times.  Finally, I marked the weed patches with orange flags so they couldn't be missed.  That didn't work either.  My neighbor saw the Scott's guy at my house and said, "He couldn't have been there for more than two minutes."  This was the time allocated to "treat" weed problems in about 8,000 sf of lawn.  I called Scott's again and emphasized that I needed the technician to speak with me before he did any spraying at my house.  I didn't want the weeds to continue being missed.  As we walked around the yard, I pointed out the areas that needed treatment, and he still was cavalier about spraying properly.  He walked right past patches of weeds I'd reported as problems and didn't even spray some of them at all!  Several contacts with Scott's local management team resulted in no improvement to the service I was receiving.  They ultimately agreed to give me a partial refund of my lawn maintenance fees, and I cancelled the service.
Now they're calling back asking me to hire them again.  Seriously?