Ralph's Plumbing & Heating has been in business since 1984. We offer installations, repair and maintenance services for home owners and commercial business owners. Ralph's Plumbing & Heating has 8 field service technicians capable of providing professional services.
Ralph's Plumbing & Heating provides HVAC installation and repair services as well as professional plumbing installation, repair and maintenance services.
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Number of Stars | Image of Distribution | Number of Ratings |
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"Hi Mrs. [Member Name Removed], I wanted to take the time to address your concerns above. When you had called to schedule the appointment I went over our charges and rates prior to the technician coming out. The technician does have to diagnose the problem first in order to give you accurate repair options. Sewer line jobs are difficult in nature because no one is the same and it involves some special equipment to see inside the line along with the time in diagnosing. When we offered to do the work we mentioned that if you used us we would offer discounts based on the previous work performed as they do go hand in hand. I am so very sorry to hear you still feel taken advantage of. That is not what Ralph's Plumbing and Heating is about. Customer satisfaction is our top priority here which is why we even deducted money from the final invoice. If you would like to discuss further please feel free to give me a call at the office Monday through Friday 8:00am - 4:30pm."
Called on Monday to schedule a replacement of my hot water tank, spoke with a person (which I always appreciate, rather than an automated menu....) Katherine - very friendly and knowledgeable. We tentatively scheduled a time to have them come by to check on the work to be done about mid week as my hot water heater was leaking, but still working - we'd had a spell of some very extreme cold weather (so they were very busy trying to repair damage from frozen pipes, and addressing heating issues...) I called back to ask if they could also address a leak under the house at the same time, very agreeable to include that in the visit.
Received a call back from Katherine mid day that someone could slip by Monday afternoon to look things over. Mike came by, we discussed the hot water heater (80 gal, electric, State) replacement and the leak under the house - again very personable, agreeable, knowledgeable, discussed pricing up front,took off shoes at front door, offered to repair the under house leak for cost of materials only (several dollars), he also took the time to educate me on pressure tanks (something for me to consider for ongoing maintenance and conservation of well pump), and he said he'd have the repairs/replacements done first thing Tuesday morning.
Gary and Jerry arrived early Tuesday and got everything done inside of an hour - completely cleaned up. Again, very personable and polite (that's important to me) and told me the temp they set it to was how the previous hotwater heater was set, but if I decided in the future to change the temp to just give them a call and they'd slip by and adjust it for me.
Was very pleased with Ralph's plumbing (I've used once before to help clean out some pipes draining slow from a kitchen sink in a rental property - also pleased with the service at that time). Would recommend and will use again in the future.
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