Green Air Inc

Beautifully! Matt arrived on time and was lovely to work with. Covered his shoes, asked if there were any issues/problems, went straight to work. Dealt with my barking dog, and knocked out the work proficiently. Noted the issues we'd had in the past, asked if those had happened again, said to keep a watch and to call if the issues came up again. Super pleasant and professional.

I am so please with my new Trane Heat Pump. Green Air hires, by far the most professional and knowledgeable Technicians in the business. I had to go through several other companies before I called them, and I'm so glad I did. When they showed up, the difference between the others and Green Air (in Ashland, Va.) was night and day. I couldn't be more pleased with the results. Will use them for years to come. They are my HVAC company for life!

The Green Air servicemen have all been professional, friendly, and knowledgable. As a single female, I have always felt very comfortable with the Green Air workmen in the home.  Since they are in my rental during the day when the tenants are not home, I follow the workmen around the house as they work.  They are great about answering all the questions I ask as I learn more about the workings of the HVAC unit.  Not once have I seen any kind of signals that my questions or presence was an issue in any way, instead, I perceived my presence and questions to be positive in wanting to learn more.  Green Air puts my buisness as priority when I call as I am a contracted customer.  The servicing has kept my aging HVAC unit running smoothly in my rental.  I will continue to renew my annual service contract with Green Air for as long as I have my rental.  The buisness has always been very professional everytime I have contacted them from the office personelle to the workmen.  

Excellent. Defect was quickly found, ordered and installed within one week.

Excellent.

I was highly impressed with the prompt attention and the professionalism of the office and technicians.  The technician was very thorough and made sure everything was back in proper working order.  We have used Green Air for almost 10 years for our HVAC needs and have never been disappointed. Not only have they serviced our system but they have also replaced our unit and replaced duct work in our home.  Everyone I have dealt with has been knowledgeable, professional, courteous, and honest.  After working with this company, I would not call anyone else for my heating and air needs!

The first call went well, and subsequent call a few days later went even better, they were able to replace the motor for the heat pump with parts available on the truck. Matt took the time to review my digital thermostat with me we programmed I together . I am so impressed with the quality and responsiveness of this company. I had to call during evening hours and it was easy to talk with the technician on call. I can't say enough good things about the quality and integrity of this company, they truly listened when we had an emergency and their responsiveness was world class!

We've been a customer of Green Air for the past nine years and have always been pleased with the work performed as well as the fair pricing.  Thankfully, our units have been extremely reliable so we've basically just needed Green Air for the routine maintenance checks; however when the capacitor went out we needed to place an actual service call.  Felicia was super sweet and quickly got a technician out to our house the same day to make the repair.  When Joey arrived he was courteous and it took him no time to figure out what was going on with the unit.  I would recommend Green Air to anyone who is looking for a trustworthy and reliable company!

unknown

They're very pleasant , all nice folks . Tell ya just what you want to hear . I hired Green Air Inc. to install geothermal in my house , remove the existing a/c system and oil furnace (they had trouble lifting the old furnace into their van so I helped)  . The estimate didn't include the electrical update (but they had the electrician look at my house during the appraisal) . They subbed out the electrical , the drilling and insulation .
Job done a month behind schedule at $40.000 . In the attic there were gaps in the duct work I could put my finger through ? they came back to fix them - I can only hope there aren't more that I'm unable to find . Initially the system cut off on a regular basis . Woke up very very cold a few mornings ! I figured out how to purge the system - that helped  . Upon telling them , they decided to tell me that the system will need purging when its new (wish I knew that before ). A personal item of my sons (a compound bow) was damaged (dry fired) by one of their workers during the install . Nobody would admit doing it , but they offered to repair it . Six months later they returned the item to me and it was obviously non-functional ? they said I should take it back to the place where they had the repairs done ? no thanks , if it took 6 months to NOT fix it , why would I go back ? I'll cover that repair on my own now .
Our 6 month check up and the cooling system isn't cooling the house evenly . The downstairs won't cut off - even when the temp is below the thermostat setting . The  check up turns into a repair ? no a/c for 3 days ?and the temperature is 100 outside ! The repair man said it would be here in 2 days and that he'd install it even if he had to be here at midnight (that's real nice of him). We had to call to inquire on that second day - "Will we have a/c today?"? you think maybe they'd call us , out of concern , at least to show an effort . "The parts still not here but I'll be there first thing in the morning ." ?well that sounds like the part IS there and you just don't want to work a long day . The next morning we call and they tell us the part came in yesterday ! ? half an hour later they call back "Sorry for the confusion , that wasn't YOUR part that came in before , but oh , it's here now" . 3 days without a/c and this system costs $40,000 ! I asked why didn't they overnight the part ? ? "It was a warranty thing" . The part goes in an the system works now , but it's still constantly blasting cold air downstairs . I don't want to call them . I'll be contacting the system manufacturer to see who else maintains this unit . I've only ever talked to the sales guy and the workers .  I'd love to have a word with the owner , but I don't think I could maintain my cool . After spending $40,000 for this kind of treatment I'm baffled that these guys are still in business . I wish I could write a better review , they really do seem like nice folks .
UPDATE: Over a year after the install and the owner calls me out of the blue after reading my review here . He says all the right things and gives me a one year premium maintenance package . The Geothermal system is running great now and I'm looking forward to a lifetime of low cost efficient heating and a/c . I'm bumping my review up to a "C"

When the company representative came to scope out the job, I stipulated several times that I wanted the intake ductwork to connect as closely as possible to the air handling unit (AHU) to maximize the available floor space in the utility room.  During our conversation, this representative had repeatedly stipulatied the importance of good ductwork, and had  verbally agreed to my request for a close fitting connection.  Several days later when the contract was brought to me for signing, I did not see any language about the close fitting ductwork, but I assumed that good ductwork was part of their normal procedure.  In our initial contract discussions, we had talked about many things that were not written onto the contract, and I thought that the contract was meant to cover only the major issues (i.e., what equipment was to be removed and installed) and not go into detail.  The workers arrved promptly on the day of installation and provided a phone call in advance of their arrival.  Removal of the old furnace and Installation of new heat pump and AHU went quickly, but later in the day, it was determined that they had installed the wrong AHU and would have to replace it.  The next day they brought the correct AHU and began to install it.  When I arrived home from work later that evening I was extremely upset to see how poorly the intake ductwork had been connectied to the AHU.   The ductwork had not been properly aligned with the AHU for connection, was off center by 1/3 the width of the AHU, and this clunky connection used up about 3 more square ft. of floorspace than would have been necessary with a proper connection.  The duct work was slap-dash and it appeared that whoever designed this installation had not put much thought into it.
I complained to the company and was told that the close fitting ductwork had not been written into the contract.  I argued that many things that had been said had not been in the contract and  I drew up and provided Green Air management  with a scale drawing of exactly how the duct work should have been made to correctly align with the AHU.  I told them that if they re-imbursed me for the new ductwork and installed it, i would get a local duct fabricator fabricate my designed ductwork.  After some arguement, Green Air agreed to my proposal, and the new duct work was made.  Although it took about four weeks before someone came back to install the new ductwork, the installation went fine and the problem was solved.
Additional Problems.  During initial AHU installation, Green Air said they would be unable to run wires to the livingroom where my original thermostat had been located, and asked if they could run the thermostat wires up through the ductwork and install their new thermostat in the upstairs hallway.  I indicated that the original thermostat location was the best location in the house because it was in the middle level of my split level home, and that middle level was the most heavily used part of the house and would sit at the average temperature layer between the downstairs and the upstairs.  They countered that it would be too much work to put the thermostat in its original location and that they were afraid they would damage the woodwork on my walls, so they would have to put it in the upstairs hallway.  I told them not to do that, and instead, I personally spent three hours running the wires through the walls, so that the thermostat could sit in its original location.  I was more dissappointed in their expedient choice of where to install their thermostat, than in the fact that Ihad to run the wires myself. 
After everything was installed it all worked fine through the summer, fall and early winter.  Then on the first extremely cold night of the winter the fan in the AHU woke us all up in the middle of the night  sounding  like a large airplane (propeller engine).   A service technician came out to investigate, and said that the AHU was set to run at a much higher fan speen in auxiliary heat mode, and that if he lowered the upper fan speed setting he would have to lower the lower fan speed setting.   He did this, but the upper fan speed was still very high, and  loud, and the lower fan speed was so low that it did not carry heat efficiently, causing the AHU to kick into auxiliary heat mode much more frequently. On his second visit the technician also determined that two of the three auxiliary electric heat elements in the AHU were not functioning because the AHU had been wired incorrectly. The technician fixed this problem and said that he may need to come out again to cut some additional intake holes in the intake air ducts becaus the fan vibration was due to it  starving for air at the higher fan speed.  He said he would be back in three days, but for ten days afterwards, he kept missing  and rescheduling appointments.  In the mean time I called York Air and spoke with their technician about the AHU fan speed problem, and was told that because my heat pump was a single stage compressor, the AHU should not be operating on two substantially different fan speeds.  He recommended that I check the wiring of the AHU main control board to see if it had been wired correctly.  I subsequently checked the AHU control board and discovered that it had been wired  to run for a two stage heat pump.  After I corrected the wiring, everything has worked correctly and I have had no more fan speed or heating problems.
One apparent problem with Green Air is that there seemed to be a lot of mis-communication; the right hand generally did not know exactly what the left hand was doing.  For example, whoever designed the original ductwork obviously did not communicate in any detail with the person who set up the installation contract, or have much experience with ductwork design.  Although there are some competent and dedicated staff at Green Air, poor communication and oversight led to mistakes: e.g., wrong parts were installed; a person sent out to repair the faulty ductwork was unaware of the planned modifications and arrived unprepared.  One of the persons sent out to investigate fan speed problems on the AHU had not communicated with the first person who had worked on the same problem earlier in the week. so the service had to be rescheduled.  I will say that Green Air personnel were always polite and tried to solve most of the problems encountered, but scheduling sometimes fell, through the cracks, and based on incorrect wiring and other work, some of  their personnel could use morel technical experience and training.

I got quotes from several people and they worked with me to come down to the lowest quote. Their service was pretty good getting everything put in. There really weren't any issues. They did a good job. I have no complaints. I would use them again.

My son has an old house that only had window air conditioners.  He was very anxious to have central air put in because of the hot Richmond weather.  While visiting, we witnessed the professional and hard working servicemen of this organization.  Not only did they put in a first rate system, they were very easy to speak openly and honestly with and did whatever they said they were going to do.  I feel it is important to let others know that this particular company is very much worth contacting

We shopped around and they were the best price. A friend that has used them referred them. We had three different companies come out and give us their pitch. We liked the honesty of these people. They were very open and very honest. They were easy to deal with and they pretty much did what they said they were going to do. There were not any hidden fees or any unexpected things. We think they are the best in the area. They are reliable, honest, hard-working and trustworthy. They were friendly and willing to work with us.

All involved with my project from the owners to the installers (technicians), were professional, affable, courteous and thorough: through every hot and sweaty period of installation.! It was a cool experience!

Nothing really stuck out, they were fine.

I found a coupon in our local Money Clip Magazine for Green Air Inc. and gave them a call and they set up a time the next day for an estimate that was conveniently emailed to me. Nathan Roady the owner came to our home to speak with us. He was very knowledgeable, clean-cut and polite. He listened to our concerns about cooling issues that we had with our antiquated and problematic heating and cooling system. We have windows all across the back of the house and skylights that don t help either with the cooling issues. He preformed a load test first to estimate the size furnace and heat pump we would need and discussed the other options for better performance. Nathan recommended upgrading the furnace and adding a money saving heat pump verses our previous straight central air condition. Moving and replacing the Thermostat with a touch pad to a new location in the home was the next thing to do. Nathan had other options if need be, but by just moving the location of the thermostat everything is perfect! Matt Roady did a wonderful job enclosing our air return that was open under the stair case to ensure better air quality. Not an easy job to accomplish considering the space he had to work in but it was done with master craftsmanship. At the time our house was built it was not code to have it enclosed as it is now. Green Air used custom fabricated hard sheet metal instead of the flimsy flexible hose that others said they would use.The installation appointment was made within a very reasonable time and Green Air showed up on time that day with smiles on their faces! Very polite and courteous men that they are, they didn t mind answering questions that I had along the way (women always have questions). Nathan said the unit would be up and running that same day and true to their word, it was up and cooling before they left! The area that they worked in inside and out was left spotless; nothing was damaged even though they had to work in a small laundry room. I highly recommend Nathan Roady(owner) who has 10+ years experience and Matt Roady on their Price, Performance and Integrity! Our home never felt better on those humid 100 degree days we recently had with our new units, Thanks to Green Air Inc.!