Gilman Heating & Cooling

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The tech showed up and showed me what the problem was. He even made the comment that this would be his easiest call all day. I was never given an estimate or told about the $90 charge just for someone to come out. They could've at least told me that when I made the appointment. After he finished about 15 minutes later, he said he would get my bill. Ten minutes later he comes back with a bill for $255.40! It was a $90 service charge, $105 for 'miscellaneous', and $60 for the washer. I gave him my credit card because I figured I had to pay at this point. He had me sign a line on his tablet and never explained what I was signing for, nor did it say on the tablet either. I thought I was signing for the credit card. Then I had to sign again. When I got the emailed receipt, I saw that the first time I signed it was actually the invoice, where I was agreeing to have the services performed and to pay the amount quoted. If I saw this invoice before he did any work, I would've told him not to continue. When I finally was able to speak to a manager (I had to call twice and then get a return call) he said that the tech overcharged me for a part and was willing to refund me $50. He agreed that I should've been given an estimate. Well, after going back and forth for a bit, we agreed he would refund me about $130. He said they didn't run the credits cards until the evening and it would be fixed then. It wasn't. The card was charged and I had to call again. I was told they would mail a refund check. Finally, almost a week later, this was resolved. This business says they offer a 100 percent satisfaction guarantee but those are just words on the page. I feel like the tech purposely didn't show me the invoice ahead of time and took me for a fool. And I am definitely not satisfied.

Jose came for the estimate, and he was terrific. Explained everything very well, and gave an on-the-spot written estimate via email. Once we accepted the price a day or two later, we were scheduled for install in one week, and the install team came on the day promised. Install was completed in one day for each unit, just as promised as well. Units are working perfectly, and installation was perfect. Jordan was extremely professional and courteous. Gilman is my new HVAC installer/maintainer of choice.

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He got upstairs and got the thing for 5 degrees to 10 degree. Their work was good.