Commonwealth Energy Systems
About us
Commonwealth Energy Systems opened for business on April 6, 1999, but we were not the new kids on the block. The owner, Stephen Smith, and eight key employees had all worked for the largest window and siding company in Central Virginia and had a combined experience of over 170 years in the home improvement field. We all had learned that just selling a quality product was not enough. Even the best product is not satisfactory if it is not installed properly. We pride ourselves on the very best window and siding installers who only work for us. It is much more cost effective to do the job right the first time. Much of our business is obtained by referrals from our satisfied customers. We do have a service department, because some things are unavoidable such as glass breakage. When service is required, we do it in a timely fashion. We are proudly celebrating our 15 year anniversary.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
"i am truly sorry Mr. Dental. This company came highly recommended to us as a tool to network with other business. In retrospect we should have researched them before connecting with the company. We did some work for you in the past and we communicated via email at the time we were doing business with you.. Thank you for enlightening us on their operations. Again please accept my sincere apologies for the spamming of this company services."
"[Member Name Removed], thank you for taking the time to write a review for our company and our services. It has been a pleasure working with you and we hope we can be of service in the future."
Excellent service and pricing. Commonwealth uses formed PVC for the rounded brick mold, not wood. The windows turned out not to be a perfect half round--height was short by 1 inch. They were able to accommodate including replacing the interior trim with formed PVC, which was not in the original quote, at no extra charge. This required them to come back a second day, but the windows were installed and sealed on the outside before the rains came. Workers cleaned up, used cloths under the ladder indoors and removed their boots as well.
Steve and his crew are pleasant to work with. I will go back to them for more work, maybe gutter protectors, in the future. I recommend them highly.
the date above is an estimate. Don't have the exact date
"We appreciate the opportunity to assist you with your home project. Please give us a call if we can assist you with additional exterior energy efficiency for your home. It is a pleasure to work with folks as nice as you. Commonwealth Energy Systems [hyperlink removed]"
"We enjoyed Helping you[Member Name]! It was a welcome surprise to see you took the time to write this note about us on Angie's List as to let other members know the what we are all about... doing everything possible to make sure our customers love us and the work we do on their homes. Truly, Steve Smith (Owner and General Contractor)"
"Thanks for sharing your complete experience with us and our work to other Angie's List members. All of our Family here enjoyed working for you and we are thrilled that your home looks amazing with the new siding. Congratulations on your decision in contracting with us to help you receive exactly what you wanted. Truly, Steve Smith"
The initial contact was made on May 3rd and the estimate performed by the company representative was friendly and informative. A small downpayment was made at that time and we were told the windows would be ordered and could be expected to be delivered for installation within a couple of weeks. The company owner came by 3 days later to take final measurements for the windows and answer any questions we had.
After two weeks we were called yesterday, and were told installers would be arriving between 9 and 9:30 am the next morning to install the windows. Today (May 22nd) the two professional and friendly installers arrived on time and got right to work, answering any questions I had. They finished up installing the new windows in an efficient, timely manner without any problems or untimely delays. I was shown how the new windows functioned, a set of blinds was reinstalled after it had to be taken down during the installation, and final payment was made. The installer informed me that the operating manual and warranty information was being mailed to me.
The company owner stopped by during the installation just to make sure everything was proceeding to his and my satisfaction.
Overall I am VERY pleased with the service and professionalism provided by Commonwealth Energy Systems and would recommend their services to others.
"[member name removed] Thank you for your review and being a member of Angie's list. It is a pleasure doing business with you. Steve Smith and Associates Commonwealth Energy Systems, LLC"
The only downside is that the screen door that they installed is already falling apart. The screen is almost completely detached on one side of the door, and coming off on a couple other sides. I will be calling them about this, as I don't believe that the quality should be so low as to have this happen already. This started about two weeks after installation.
The quality of the windows is an "A", but the screen door is a "C", hence the overall rating of a "B" in quality.
The install crew left a couple cigarette butts on our lawn, but overall, a good job installing the windows. The sales staff and office manager were excellent, always promptly returning my calls and very knowledgeable.
The day of the appointment I received a confirmation call and they asked if my wife would be there. I let them know that wasn't possible and I'd be handling it. They suggested that they really wanted my wife present because "Sometimes the wife we want to know how the window works". She is an engineer.... she can figure out how to work a window.
I once again explained that we both work and both of us taking time for a window estimation wasn't possible. I asked if we could keep the appointment and the response was the same.
I suggested if they didn't want to meet with just myself we could cancel the appointment. The caller went down the same path again.
End result.. I took a day off and they canceled the appointment.
If you want to see the result of that sort of sales pitch just do a websearch on "sales pitch spouse present" and you'll see what sort of company makes that a requirement.
"Member. We appreciate your feedback on this matter and are very sorry our representative did not follow our company policy. I assure you this is an isolated incident and the necessary steps have been taken to prevent this in the future. We value your time and interest with our company and again apologize for the unpleasant experience you encountered."
"Member, thank you for your feedback. We certainly strive to meet and exceed all of our clients expectations. Unfortunatley, circumstances arise that make this a difficulty. If there is anything we can do to alleviate your concerns, please feel free to contact us at any time. Best Regards, Steve, Owner of CES."
Licensing
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FAQ
Contact Information
11044 richardson road suite A 7, Ashland, VA 23005
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