When I spoke with Mary, I should not have made an appointment with this company. She seemed frustrated or annoyed but I thought “maybe this is her personality.” I explained the scope of work we wanted performed, she told me they did all of these things. I informed her that my husband works a lot and would not be present at the estimate. She seemed more annoyed. My husband works. A lot. And if she wants an appointment with both of us, it would need to be late, 8:30 pm or later or early Sunday morning. She conceded and made an appointment for me. Frankie was 10 minutes late. To me, if an appointment isn’t worth being on time, my business and my money must not be very important to you. After I explained what we wanted to have done, without saying a word he immediately gets on his phone and calls someone. Is he calling a friend? Is he calling an associate? Then when he got off the phone he said “are you able to make decisions by yourself without your husband present?” And I asked him to leave. I understand you would like both decision makers present for presentation, but, of the 4 estimates I’m receiving in the next week, you’re the only company who asked if I can make decisions for myself. I find this revolting. I had also informed Mary that he would not be here, do you all talk to each other? He didn’t give me any information, I know nothing of the quality of their work. If this company can’t be on time (for the first appointment of the day) and can’t understand that my husband isn’t available for appointments, then I won’t do business with them.