Champion Windows and Home Exteriors of Richmond

Arthur the salesman was excellent. He was not pushy and listened to my concerns. He sold me on the windows and I am very pleased to get a high quality window

Great product for the price. Professional and easy to work with.

David from Champion was very kind and knowledgeable. He allowed me to ask as many questions as I needed to to get an understanding of the products they offer and the level of A Service they provide. Beautiful windows, energy efficient, and modern.

First time home owner and Champion was the 4th visit out of 5. I added Champion to the list of inquiries due to a friends recommendation. At the time the quote i was given was the best but still was a little too much. The Sales Rep. advised me of the price match guarantee. I went ahead and signed the contract (mistake) and financing for 8 windows and 1 picture window totaling $9430. Half of the total was pulled out on loan from GreenSky. A few days later a local based window company visited and quoted me $3,000 less than Champion. It was outside the cancellation window so I was prepared to pay the cancellation fee because I would still save money overall. I contacted my sales rep. and he advised me since I am financing I would have to pay HALF of the contract. No where on the contract does it say this. Sales rep. offered to give me a gift card to any restaurant of my choice which did not sit well with me. I sent him the quote and warranty information from the other company and he said he would look into price match. Its been over 3 weeks and I have not heard anything back. Sales Rep. has vanished. So far my experience has not been very pleasant.

Joey S. from Champion Windows has been wonderful to work with! My parents had Champion Windows installed on their home several years ago and have been very happy with their windows and the excellent warranty that is included with the window purchase. Now that we are ready to replace our windows (26 in total), we scheduled several companies, including Champion Windows, to quote replacement windows for our home. Although Champion Windows was not the least expensive option (in fact, they were the second most expensive quote we received), they have a very good quality window and warranty (which is transferable upon sale of the house to the new owners, and includes coverage for damage to the window screens), Joey S. was willing to work with us on price (and also suggested a few cost saving options which helped keep us within our tight budget), making the windows much more affordable! I appreciate the time Joey S. took in answering our questions and explaining different features and options, as well as his friendly manners and professional (not pushy) attitude. So far, our experience with Champion Windows has been great (thanks again Joey S.)!

Very good job. Love the windows. Professionally done and left job clean.

Everythg went well and I'm very satisfied with the outcome. Thank you

Very well good work champion is the only company that would replace my single wide mobile home. And I love those Windows

Although we did not select Champion Windows to do our project J.D. Holm was responsive and polite throughout the process. He listened to our concerns and determined what was needed. The Champion product appears to be an excellent product if you are in the market for sunroom.

Ryan was the salesman. His presentation was outstanding and he was very thorough with knowledge of Champions windows. He was mannerly and prompt to appt time. Ryan never pressured me into purchasing the windows, like some sales people do. He offered discounts that were available at this time. I can't wait to have my new windows.

Great customer service and communication. I was amazed at how responsive they were and how friendly their sales representative was, since customer service can be lacking in our area! Highly recommend them!

Terribly rude and disrespectful salesman. He refused to name a estimate or price, but bantered the word "discount" around 6 times without giving a percentage or a base price. He filled out a contract without my input and expected 100% payment upfront. He claimed the two Champion windows from 2007 had bad seals he would replace them "free of charge for parts or labor". It was "a factory issue with 2007 seals", according to him. Then, he wanted $1,300.00 for a kitchen window that is $127.00. Champion has always been overpriced, but this was gauling and insulting.

We had replaced 5 original (from 1958) large windows in the Florida room 12/2018. We were so pleased with that project that Champion was the only company we called when we wanted to replace the 13-year-old windows in living room and kitchen. All parts of this upgrade went well from estimate, measurements, ordering and installation. Champion people performed this complicated process very efficiently and left the inside and outside of the home clean. The windows more than met our expectations as we no longer have to shut out the light in order to shut out the blazing sun.

My experience with Champion has been a pleasant one from the beginning. The sales representative that came to my house was very prepared and knowledgeable. He sat down with me and discussed all the different window options available, showed me samples of the various window materials, and gave me several payment and financing options. When it came time for the installation, the installers could not make it to my house on the first day because of a snowstorm, but the office kept me updated and adjusted the scheduling. On the second day, the installers were on time and worked efficiently all day long. They were very personable and friendly. The only problem we ran into was that one of the windows was not the correct size. I’m not sure if the measurements were taken down wrong, or the factory made a mistake in fabricating it, but they assured me they would order another window. They did, and they came back to install it. All in all, I am impressed with the quality of Champion windows and happy with the installation work. I replaced all the windows in my house, 16 in total.

When I spoke with Mary, I should not have made an appointment with this company. She seemed frustrated or annoyed but I thought “maybe this is her personality.” I explained the scope of work we wanted performed, she told me they did all of these things. I informed her that my husband works a lot and would not be present at the estimate. She seemed more annoyed. My husband works. A lot. And if she wants an appointment with both of us, it would need to be late, 8:30 pm or later or early Sunday morning. She conceded and made an appointment for me. Frankie was 10 minutes late. To me, if an appointment isn’t worth being on time, my business and my money must not be very important to you. After I explained what we wanted to have done, without saying a word he immediately gets on his phone and calls someone. Is he calling a friend? Is he calling an associate? Then when he got off the phone he said “are you able to make decisions by yourself without your husband present?” And I asked him to leave. I understand you would like both decision makers present for presentation, but, of the 4 estimates I’m receiving in the next week, you’re the only company who asked if I can make decisions for myself. I find this revolting. I had also informed Mary that he would not be here, do you all talk to each other? He didn’t give me any information, I know nothing of the quality of their work. If this company can’t be on time (for the first appointment of the day) and can’t understand that my husband isn’t available for appointments, then I won’t do business with them.

The new window is beautiful and the best thing is that it is not made of wood. The install was done in one day and there was not a trace of evidence that anyone was ever there. Perfectly quiet, perfectly clean job and perfectly polite. We will call Champion if we need any windows replaced in the future.

This went well. An error was made by Champion during the first measurement. They remeasured and reordered the window. It took a bit longer than needed but the window was not accessible(second floor over large open living room) and we knew it would be a difficult install. No emergency on replacement and things went well. Install guys we're friendly and informative about what they were doing. I did not have my original estimate and thought they were overcharging me on the final payment. They produced the original price and realized it was my error. Very good people to deal with. I would hire them again to replace other windows.

.....................................................

It was excellent I would give them 5 stars. It is one of my favorite rooms. They were very throughout and hard working. The product is excellent so far, we have been very impressed with the quality of it. I can't think of a reason to downgrade them. It was expensive. I would use them again. We were very impressed. If they wanted to show ours to people they are welcome. It is a small room but well made.

They did excellent work. Neat and clean. Very professional.

I love my door. There were some minor things that needed attention and they sent their contractor back to fix what was needed. All in all, I have been pleased with the jobs they have done for me.

They never showed and never called. We set up an appointment for an estimate for 10:00 a.m. on a Saturday morning. We waited. No one showed, no one called to say, "Sorry we're running late." At 11:00 we gave up, No one ever called. Mistakes happen and appointments are missed; that's life. But to not even bother to call? Luckily there's plenty of fish in this sea,

It went well. I was expecting work to take two days but they did it all in one day and cleaned-up.

Excellent from start to finish - Sales person was able to meet a tight deadline and offered good value for the money. His installation team worked flawlessly to deliver a really good looking product. Could not be happier and would use them again and recommend them to anyone. Thanks for a great experience!

I liked the company but will not be using them because the estimate wasn't in my budget.