Your Landscape Partner

"Thank you for taking the time to write a review. The "Big Deal" that was purchased by the member for $49 from Angie was for an initial consultation and 2 hrs of design work. With time restrictions in mind, we completed what we could for the client based on there "priority areas" as they expressed more interest in pricing and estimates for several large projects that they were ready to move forward with. We are disappointed that the member never voiced any concerns to us directly about wanting more expansive design work. We would have been happy to draw up a Landscape Design for the entire yard at our normal hourly rate for any time spent over the initial 2 hours that were used. With that said, over the course of 3 months we spent several hours working with the clients putting together a total of seven different quotes for them ranging from 5-20k. In the end due to admitted budget constraints they wanted to contract us for $300 worth of that work. We kindly explained that the amount mentioned was outside of our minimum and expressed that we would be happy to work with them in the future as there budget permitted. They are nice people and would still be happy to work with them in the future."

"We completed the contracted work and charged the credit card per the agreement. There was a lot of highly profitable work on the horizon for us in the way of major landscaping, hardscaping and continued maintenance. Terminating the relationship was a difficult decision from a monetary standpoint but unfortunately we felt it needed to be done."

"I was not late as I arrived to the appointment during the scheduled one hour time frame. The husband was there to greet me. I am guessing this is because the Mrs. had already cancelled and rescheduled three previous appointments so instead of cancelling again arranged for her husband to be there. With this said, I am puzzled as to why we were provided a D for responsiveness and C for professionalism after being extremely flexible by rescheduling several times and not referring them to the help desk to seek a refund . The husband told me this was her project and she was in control of the landscaping (where was she then?). He took me to a small townhouse backyard that was completely bricked in and handed me a picture of an Arizona landscape full of succulents and expressed this was his wife’s style. We discussed the picture for a few moments and agreed that some aspects were not realistic for the area. I mentioned to the Mr. after all of the cancellations we were now meeting during an extremely busy time, compared to the winter months when the deal was originally offered. He was extremely agreeable and told me it was absolutely no rush and would I be okay finishing up on my own as he had to get to work. He departed and I finished my evaluation. Within three weeks I provided them a plan based on Virginia landscaping not Arizona as explained the climates are incomparable! However, the goal was achieved since all of the plants were common, low maintenance, drought tolerant and fit well into the very small space. As for “no follow up”, when I emailed the plan as requested I wrote in the message that I would wait to hear back from them at their convenience to discuss the plans and answer any questions that they may have. Sadly, we were inconvenienced several times but, remained responsive, reliable and professional provided a quality plan and did not harass but, in the end it proved more convenient for the Mrs. to leave negative feedback then contact us to discuss as requested. Alexandra Chism Your Landscape Partner PO Box 298 Ashburn, Virginia 20146 Office: 703-724-4383 Fax: 703-724-4113 www.yourlandscapepartner.com [email protected]"

"Thank you for your review. Mr. [Member Name Removed] was a really nice guy. We never heard from him after the plans were delivered to an empty house on the third attempt. We really wish he would have contacted us directly with any concerns as we would have been more than happy to work with him."