"Thank you, [Member Name Removed]! We appreciate your kind words and are glad your interior painting project is to your liking."

"Thank you [Member Name Removed]! You were a pleasure to work with. We are glad you had a good experience with the estimator, color consultant, Project Manager and painters. Enjoy your home!"

"Thank you, [Member Name Removed]! Thank you for all of your repeated business and trusting us with your deck refresh. Enjoy the Spring and upcoming Summer season!"

"Thank you!"

"Thank you so much for your review. We appreciate it!"

"[Member Name Removed], we are happy that some of the jobs went well and regretful that some others did not. I understand that you are upset that we have chosen not to continue to work with you. There has been a history of adding scope to the job while not wanting to pay for the Change Order, not being available for scheduling and rescheduling at the last minute, or insisting that new work be done the same day and not taking our schedule into account. Most recently, we had a situation where the original scope of work was completed and then you requested new work as the paint crew was leaving the job. You refused to pay the original invoice until the new work was completed. All in all and as I stated in an email when you reached out to request a new quote, it is best for both of us if you find a new painting company."

"Thank you so much!"

"Thank you!"

"We are so sorry that you did not get the help you needed to move items off the deck. We really didn't understand what you needed us to do, as we always assist in moving items for our customers. So again I apologize that this didn't happen for you. We are glad you were satisfied by the final paint job. Thank you."

"Thank you [Member Name Removed]! We look forward to working with you again."

"[Member Name Removed], thank you for the great review. You are a pleasure to work with."

"Thank you so much. We appreciate your review!"

"[Member Name Removed], Thank you so much for your review! It gives us great pleasure to know that our painting teams are doing superior work in the homes that they are repairing and painting. We hope that you use our services again, and appreciate the support that you give to our business! Customers like you help us thrive. Thanks again for choosing Five Star Painting! Five Star Painting Ashburn, Virginia"

"Again, we extend our apologies to Mr. [Member Name Removed] for any disappointment he has experienced. We have explained this to him several times and were surprised when he posted this review 18 months after the work was done. Let me reiterate some of the issues: 1) Quite honestly, I switched the paint crew because the first crew could not handle the micro-managing and constant questioning being done by the customer. They requested to be changed off of the job with this customer, so I sent another crew in to finish the job. 2) A daily walk-through as well as a final walk-through was done at the end of the job. All touch-ups were taken care of then. We tell our customers that if they see something later, the job is warrantied for 2 years. It is the customer's responsibility to contact us. 3) The window in question was a new window. New windows do not break a seal, even when power washing, unless that are defective. Mr. [Member Name Removed] contacted his window company and asked for a replacement and found that they are out of business. When he could not get his window replaced, he came back to us for a replacement. I have consulted with a window company and they verify that there was no damage done by us. It is a defective window. The reason that no other windows have failed is they are not defective. 4) The front door is behind a storm door that faces South. It gets very hot during the day - up to 140 degrees and simply melts the seals. The window in the door was already cracked around the glass. It had been repaired before and had failed. We advised Mr. [Member Name Removed] that he needed a new door because we could not warranty that his door would not fail again. He insisted that we try to make it look better which we did. I am not surprised that it has failed again. It is not true that we talked him out of buying a new door. We would have welcomed that decision. Overall, Mr. [Member Name Removed] was a difficult customer to work with. His house was beautifully done. We are sorry he experienced stress during the process. We did as well. I went over 3 times after the job was complete to try to make him happy and satisfy him. I now have 2 teams that have requested to never work with this customer again."