Donofrio & Associates Property Inspections

I have a home that is a new build and the first inspection I got done by Johnny Flammish was top notch. He was extremely detailed and he really took his time with the inspection. You could tell he really cared about his job and it was displayed by his work ethic and communication. Almost a year later, we needed to get our 11 month home inspection performed and I called to schedule. They informed me over the phone that they would send the same inspector as last time which I was thrilled with however when it came time to complete the inspection, it was not Johnny Flammish, it was John Kubick. I was initially thrown off, as I was expecting johnny, but donofrio had great reviews overall so I did not question it. That alone was a mistake. The inspection the second time around was not the same. He was way less thorough. The first inspection took over 2.5 hours, and this inspection took barely over an hour. He honestly didn’t really seem to care and it was displayed with his presence. After a little over an hour, he was finished and only found a couple items. I questioned some cosmetic things around the house I know are need to be fixed, and hehe I inquired about that, he said all he was supposed to do was just check the major issues in the house. None of the “minor” cosmetic things. This was a totally different standard to what Johnny did for me the first time around, and he was very detailed even about the little things. I called the office to question if this was true and they said they would look into it and call me back and nobody ever did. For 500 dollars I expected a lot more and it turns out Johnny Flammish is not even with the company, so the fact they told me he would be sent out was deceiving in itself. The standard of inspections does not seem to be company wide, but up to the individual and that is disappointing. Can no longer recommend this company, and I will no longer be giving any referrals.

The washer and dryer of the house were actually not functional and had to replace them at my own cost. The company only accepted a warranty worth of $200 for both appliances but only if first i brought my own technician that would have charged me $100 to inspect them both. The washer was smelling burnt and not soaking, and the dryer wasn't drying its obvious they were ready to change. Not worth the hassle of paying a technician $100 to get $200 back in best case scenario. Warranty should NOT work like this they should send some one themselves.

Very thorough and walked us through all that he was doing.

professional and efficient.

Donofrio & Associates were thorough, friendly, and communicative. I appreciated their willingness to answer follow-up questions and give extra help and feedback when we needed it. Highly recommend.

The scheduling was done with my real estate agent and me. I was able to get the day and time I wanted. The inspector, Adam Lillie, was well prepared and very thorough. Adam took pictures of all the items inspected and any issues. Adam let us, my real estate agent, wife and myself, participate in the inspection and explained things to us as he went through the inspection. At the conclusion of the inspection, he went through a debriefing and the draft inspection report. He e-mailed us a copy of the inspection report by 8:00 pm that day.

Excellent. The Donofrio was on time and conducted a thorough inspection for a larger property. They were very well-informed and provided many details. I was invited to ask as many questions as I wished. They generated the report on site, and I had it immediately. The fee was higher than I anticipated originally, but the size of the property was slightly larger, too.

Inspector was friendly and did a great job of explaining what he was doing. He did a very thorough inspection in a timely manner. After he was finished he was able to explain what he found during the inspection and communicated to our realtor his recommendations to ask the seller to fix. 

Inspector showed up right on time, was efficient, and explained everything very well. The report showed up quickly and was easy to understand.

Okay! Prompt, timely and thorough

The Home Inspection done by Justin Anlauf was great. He was punctual, very thorough and walked me at the through his findings. Looking at his report I felt comfortable that he had checked everything and he also explained to me why he wasn't able to check certain equipment or areas.
I would definitely use them again and also recommend them highly.

The home inspection was outstanding. Mr. Ed Donofrio did my inspection and provided detailed information on what his inspection included and did not include. He explained the process of the inspection, how it was going to be performed and took pictures of each area being inspected.   Mr. Donofrio also provided tips on what to do and what not to do for house maintenance and answered any question that I had during the inspection. The results of the inspection was provided that evening and
the additional air quality test came two days later. This was an excellent and informative job and process.
The home inspection took about 3 hours including interior that covered 3 levels and exterior. 

Inspector gave an accurate assessment of the house, and educated us about its features.

Donofrio & Associates came highly recommended from our realtor for the pre-drywall inspection of our new construction home.  The builder only notified two business days from the date of the pre-drywall inspection.  Donofrio & Associates was able to accommodate us on such short notice.  Joey performed the inspection and was great!  We have noticed during the construction process everyone has been late to our scheduled meetings?not Joey.  He arrived 15 minutes early.  It was an early morning appointment, but he still had a smile on his face and was very friendly.  After small chit chat to get to know us, he got right to work and walked us through every inch of our new home.  He provided detailed answers to all of our questions.  He explained what he was looking for in each room and why it was important.  The detailed report was provided within the same day as the inspection and looked professional.  I would recommend Donofrio and Associates to others.

Donofrio Inspections came highly recommended by our Realtor, and Ed Donofrio exceeded our expectations. His qualifications and experience are outstanding. Mr. Donofrio completed each portion of the inspection very thoroughly and answered all of our questions throughout the two-hour process. He was also very friendly and easy to talk to. The electronic report was completed during the inspection and he reviewed the results at the end of the appointment. The report was e-mailed to us right away. The report was extremely detailed and included pictures of each room with comments. The air quality inspection report arrived two days later. The Radon report is on its way. My husband and I were extremely satisfied with the pre-purchase inspection and it gave us the confidence to proceed with the purchase.

I was amazed by how thorough the inspector was and how fast the inspection was completed.  They use the best software to generate comprehensive and clear reports.  No stone was left un-turned! I learned a lot about home systems by reading the report as well.  Joseph was a very personable and knowledgeable inspector.

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Donofrio Inspections provided us with a very detailed home inspection. Ed Donofrio was knowledgeable and made the experience very enjoyable. I never thought we would have so much fun on a home inspection, while learning so much.

We've had many home inspections and this was by far the most enjoyable experience.

Highly recommend Donofrio Inspections.

The main reason why we are giving Donofrio and Associates an F is due to Ed Donofrio’s unprofessionalism and lack of quality services. We hired Donofrio and Associates for a home inspection and a mold inspection because we are approaching the one-year mark on our new construction home. We also had previous issues with mold and flooding in our new house so the mold inspection was extremely important to us.
Our home inspection was scheduled for 1pm but I received a call and text from Ed at 9:30am that same day to move the inspection up to 11am because he had to take his wife to a doctor’s appointment. Being the reasonable and understanding people that we are, I said that I could leave work even earlier at 11:30am to be there at 12pm in order to accommodate his request. He then conducted the home inspection in which I felt that he was rushing, most likely to make sure he had time to take his wife to the doctor. He was not explaining much to me and when I asked if I should follow him around, he said no. In retrospect, I should have rescheduled the appointment when I noticed that he was rushing but this was the least of our issues with Ed. He then conducted a “mold inspection” with a bio pump and took an outdoor sample and an indoor sample. He provided his home inspection report with pictures and then said he would be in touch when he received the lab results for the mold inspection. Regarding the home inspection, there were discrepancies in what he found and what the builder found. Also, we discovered a leak in our roof that Ed had missed.
Several days later, we received the lab results via email with a message from Ed saying, “There is evidence of mold in the basement. It would be prudent for the builder to provide full remediation.” Being that we are not mold experts, we thought that what Ed gave us was enough to proceed with mold remediation and to provide this as evidence to our builder. Unfortunately it was not. After calling around to several mold remediation companies providing them what Ed gave us (lab results), all companies said that the report was incomplete and that there should be a written interpretation of the lab results and a list of recommendations from the inspector in order to proceed. After providing what Ed gave us to our builder, our builder said that the report was incomplete, that the lab results alone told them that we have no issues and that no further action is needed. After calling Haye’s Microbial Consulting (the lab Ed used to test the samples), I inquired about getting someone to interpret the lab results and they said that, “It is the inspector’s responsibility to provide an interpretation of the lab results.” Clearly, Ed Donofrio was the common denominator in all of this and it was Ed’s responsibility as a “mold inspector” to provide an interpretation of the lab results and recommendations.
After the home inspection, it was VERY difficult to actually get in touch with Ed. I consistently emailed and called his office often leaving messages because he does not pick up his phone and neither does the receptionist at his office. After a lot of back and forth through emails, Ed still refused to provide us a formal document of his interpretations and recommendations. He thought it was enough to say informally in an email that there is mold in the basement and that the builder should provide full remediation. This is clearly unprofessional and speaks to how this company operates. I even explained in an email that I would be happy to provide him with an example of what the mold remediation companies and builder are looking for, but he did not respond. We had the lab results, but they were meaningless without a written interpretation and recommendation from the inspector. After much frustration getting the run around from Ed, my husband called Ed’s phone at 8:30 pm and to our surprise Ed answered. My husband then proceeded to explain to Ed again what we needed in order to move forward with remediation. This phone conversation is when my husband and I were shocked with disbelief and left speechless. Ed Donofrio proceeded to yell at my husband and call him stupid. My husband then asked for our money back for the mold inspection, and he shouted, “I’m not giving you a dime!” My husband then explained to Ed that he often corresponds with a lot of companies in his line of work and that he has never been spoken to like this and has never spoken to a client the way Ed was speaking to us. Ed simply did not care. He then proceeded to chastise us for calling him at 8:30pm. Ed, how else are we supposed to get in touch with you after I left you several voicemails, emails, and messages with your receptionist and you refuse to return any of our calls? Clearly customer service is not a priority at Donofrio and Associates.
After the horrific phone conversation with Ed, which left me in tears and my husband in shock, we received an email from Ed 30 minutes later with the report we had been requesting for days. Ed, was it really necessary to make us jump through hoops and be berated on the phone in order for you to simply complete the job that you were paid to do? Then the next day, Ed sent an email saying, “I have decided to refund the fee for the Mold Bio Pump Testing. It is in everyone's best interests if we do not work together!” Clearly. We asked for our money back because we did not want to work with YOU anymore but you told us you would not give us a dime. It’s interesting how when a customer mentions the Better Business Bureau, unprofessional companies like Ed’s all of a sudden change their tune. The report that Ed finally sent was poorly written and speaks to the credibility of his company. Needless to say, we paid for a second opinion from a different mold inspection company that actually follows proper protocol.
After this awful experience, we did more homework and Donofrio and Associates are clearly not following proper protocol when doing mold inspections. There are several national mold inspection and testing companies that clearly outline their process unlike Ed’s company. This process is consistent with all other mold inspection and testing companies in the area. These companies are strictly mold inspection and testing, not remediation, because of course there is a conflict of interest. I also spoke with a representative who confirmed this and stated that handing a customer lab results without a written interpretation report is certainly not a standard procedure. If you are looking for a mold inspection and testing company, certainly do your research and find a company that only does testing, not remediation because there is a conflict of interest. Unfortunately, this alone won’t guarantee a quality experience just like the experience we had with Donofrio and Associates.
If you are looking for a home inspector, Donofrio and Associates are adequate at best. Due to way Ed Donofrio spoke to my husband and I, we highly recommend you look elsewhere. And if you are looking for a mold inspection, clearly run and don’t look back! Donofrio and Associates should seriously reconsider calling themselves “mold inspectors” and take “mold inspection” off of their list of services because clearly they are not qualified to perform this service. Please save yourself the time, stress, and sanity and go with a different company.

Donofrio Inspections did an awesome job! From scheduling down to the inspection they were very professional. I highly recommend this company to anyone purchasing a home. Ed (the owner) arrived early to the house and was already set up and ready to go when we arrived. He was entertaining and educational making the stressful process a lot of fun. Ed was very knowledgeable. He is a graduate from the Naval Academy and was on the 1976 Olympic team. Thanks for an amazing experience!

Ed's report was wrong. Both an HVAC contractor and a chimney inspector told us the oil heat furnace was vented improperly at the wall. This was clearly visible to Ed and he wrote on his report, and quot;acceptable.and quot; This error cost us over $3,000.00 in repairs as we had to re-vent the heater and line the chimney for this venting.
I called and spoke with Ed in March after escrow closed and told him of my concern. I asked him to refund us the cost of the home inspection. He emailed me twice, and both emails were terse and denied all responsibility.
He never showed the slightest concern that we had carbon monoxide fumes in our basement due to his faulty report.
Do not be deceived. His company appears to be reputable, but he does not stand by his work and shows no concern for any errors he may have made.

Joseph arrived right on time! He went right to work after first explaining what he would be doing. He was very thorough in checking the inside, outside, attic, yard, mechanics-heating, plumbing and electrical of the house. He explained to us what he was finding as he went. Let us know what code violations there were and had a very thorough report for us at the end which he immediately e-mailed to my husband and realtor! Highly recommend him if you are looking for someone with honesty and integrity that actually knows what they are doing!

Our builder gave us little notice and requested we have our pre-drywall inspection done by the following day. Donofrio and Associates were able to schedule us for later that same night. Joey Donofrio called me about an hour later saying he could get it done after his current appointment. He did a great job and explained a couple of things he noticed to me. Our builder also said he knew Joey (and that Joey really knew his stuff) and had great respect for him. I'll be using them again for the final inspection!

Extremely professional service. On time. Donofrio Associates were very thorough, checking everything in our home. They answered all of our questions with great detail and explained everything they were doing. They were very friendly and took an interest in not only our home, but our family too. I recommend Donofrio Associates to anyone looking to get an excellent home inspection.