Creative Irrigation & Lighting, Inc

UPDATE #3: The owner updated his response to my Facebook review, acknowledging that the problems I experienced were, in fact, the fault of his technician. UPDATE #2: The owner, after actually speaking to his tech, finally called my husband to apologize and let him know that I was correct. He has not updated his comments on my Facebook review to reflect this. UPDATE #1: The owner felt the need to respond to my identical review that I posted on Facebook, attempting to gaslight me on an entirely separate issue. INITIAL REVIEW: We initially engaged Creative Irrigation and Lighting last year to help us get an older irrigation system running because their predecessor company had originally installed the sprinkler system in the house we bought, despite their low online reviews. We had them winterize our system last year and then turn it on this year. I don't know what happened after the last time we touched the controller (which was before Creative Irrigation and Lighting winterized it and subsequently turned it on last month), but their techs Kevin and Jose were the last people to do anything with our system, and when I turned it on from my app after their service on April 11, all of the zones that my husband and I had set up last year had been erased. I emailed them on April 12th and let them know that I needed someone to address the unsatisfactory service, and no one responded. I ended up speaking to Brian, the owner, several days later about an unrelated problem with our system, and he happened to be on the phone with me while I tried to set our previous zones back up. I asked him to look into this, and he said he would. He never responded. Upon receiving their invoice, I emailed on April 21st to let Creative Irrigation and Lighting know that I was still waiting on some kind of resolution about all of the time I had to spend fixing their error. When Brian finally got back to me, he claimed that there was no way his staff could have erased the zone labels on our system, despite the fact that they were the last people to touch it. I told him that I would appreciate him taking a portion off our bill for the reactivation service, as a consideration for the time I had to spend fixing their unsatisfactory service. He told me he would speak with his employee, Kevin, and get back to me. He never got back to me. As we approached the due date on the invoice, I contacted the billing office so that they would understand that, while it was our intent to pay on time, we were still awaiting resolution from Brian. Their billing representative, Beverly, emailed me today to let me know that Brian refused our request. Brian has not contacted me directly. The communication from Creative Irrigation and Lighting is wildly inconsistent, and their accountability and customer service are lacking entirely. Our system leaks from the places they purported to fix last year. We have severed our relationship with them, and will engage a company with higher online ratings in the future.

Awesome. Came out immediately and worked with us to meet our needs. Went above and beyond!

Creative irrigation was extremely responsive to my request to schedule a consult for a future addition to our home that will require our irrigation pipes to be moved and some sprinkler heads to be adjusted. Their expert was easy to schedule, punctual, and was very helpful in explaining what would need to be done and the resources/time such a job would likely entail. Within a day, I had a descriptive invoice detailing the estimate was able to quickly schedule our project.

Excellent. My system was installed in Dec 2005, and for each of the few times that I've asked for assistance, their technicians arrived on time, listened to my concerns, investigated, completed repairs as necessary, and when appropriate helped me understand what I could do to help resolve problem. For this visit, my watering habits for new grass seed were contributing to some sogginess in three areas. If/when you decide to get an irrigation system, hire these folks. You won't be disappointed.

Gentlemen: I wanted to recognize the excellent service proved to me today to repair my lawn system. Melton and Noel were the technicians who did the work. They arrived on time and made the needed repairs efficiently. Please recognize their work !!!!

I recently moved into a new home that had a sprinkler system and the previous owners used Creative Irrigation and Lighting to service the system. When we contacted them to update records and later to determine what services we needed, they were wonderful. They are super friendly on the phone and via email, and their technicians are highly professional and do a great job. They also didn't try to upsell me on additional services. In fact when I signed up for a service they knew I didn't need, they contacted to let me know and refunded the money I had paid. We are definitely going to stay with Creative Irrigation and Lighting!

Great--found and fixed the problem.

The installation went very well!! It was installed in 2 days and works like a charm!! It is also app controlled, with a Wi-Fi weather station, which was something other installers did not offer. Mike provided the estimate, along with lots of information on all the equipment that would be used to make up the system, and he patiently answered all of my questions. Brian and the installation crew were very careful when digging and did an outstanding job at getting it done with minimal damage to the lawn. Brian demonstrated the system and nicely offered further assistance in the future if needed. All in all, I got more from this company and the system that I wanted, at a reasonable price … the other two estimates were slightly more and did not offer all that Creative did. They have already been by to winterize the system and were again, very cordial and considerate during that visit. I am very happy that I hired them. Also kudos to Beverly and Amy in the office for great communication and prompt responses!!

always goes well installers are great as is Bev their everything person in the office

They were quick to respond and get me scheduled. Very professional in their interactions with me which is something I found very rare with other companies.