
Sean's Yard Service LLC
About us
Licensed and insured yard service company catering to residential and commercial properties. The business owner has a stellar record of customer service and is a life-long resident of Arlington County. Please send an email for quickest response: [email protected].
Business highlights
Services we offer
Comprehensive yard maintenance to include mowing, lawn aeration, leaf removal and gutter cleaning. We also address drainage issues with cortex piping., mulching, shrub trimming, weeding
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
6% | ||
0% | ||
3% | ||
3% |
"Hi (Member name removed), Thank you for the nice review! I really enjoy hearing that my customers are happy with our work. I'm sorry I was unable to get back to you in a timely manner. Our business is seasonal and we, therefore, close our doors in the winter. I've been out of the country for a couple of weeks but I'm back online and look forward to personally making sure your property is taken care of. Now if the snow will just melt we can get to work:) All the best, Sean"
Recently, we made the mistake of letting them weed without getting a quote beforehand, only to discover later that they charged triple of what I expected. Because I was not there to supervise the work, I gave them the benefit of the doubt and paid in full.
Two weeks ago, having learning the lesson, I requested a quote for trimming hollies in the front yard. He quoted 16 hours and almost $600. I declined. We negotiated a solution that I'll be present with his crew and it'll be my call to stop the crew at my discretion. On the day, his crew showed up and the foreman agreed that they'll cap the charge at three man hours. The other two crew members witnessed the agreement, and the foreman called his boss to confirm. The end result was okay but not great; but that's the trade-off I preset and accepted. However, when the bill came in, the charge was double the agreed amount. When I raised this with him, he brushed me off. Confronted with facts, he conceded but with a shocking move to unilaterally terminate the service contract, with his signature and company letterhead, for the whole year, with immediate effect and zero notice; and he's done so through a rude e-mail.
In fact, we have observed for quite a while that more of our neighbors have switched to other lawn servicers. They must have had reasons. We will do the same, and will not use this company again.
"Hi [member name removed], I appreciate your patronage and will evaluate this feedback. My company strives to provide excellent service to our customers and takes great pride in the care and maintenance of our properties. I’m sorry you had a negative experience and I regret we were not a good fit for each other. Best, Sean"
A week ago (March 2013) he called to ask if we would like to get onto a mowing schedule with us for the spring season, and when we told him that we were not satisfied with his services nor planning to use him again, he began to argue with us. We ended the call.
"Hi [members name]---I'm very sorry but I think you have the wrong company. We do not have a Ziegler in our system nor do we service any counties in Maryland. Are you sure you contacted Sean's Yard Service, LLC based in Arlington VA?"
They do some nickel and diming on the price that I don't appreciate -- a "bagging fee" for your grass clippings and a "gas surcharge". This really should just be part of the total price. But they also don't ring your doorbell or call each month trying to sell you other things -- leaf removal, gutter cleaning, etc. -- like so many other landscapers do.
The other good thing about Sean's is that they self-adjust to the seasons -- the visits slow down then stop in fall -- then start right when you need them in spring -- and get delayed when there is rain -- and you only pay for the times that the guys actually come. That is also much better than other services which charge a flat monthly rate, whether they show up each week or just twice.
I've never had any damage or problems stemming from the work.
Each year Sean sends out a form so I can specify what services I want for the upcoming season. The rates are all spelled out clearly. I get an invoice once a month. The few times that I've had to contact Sean, he's been polite and responsive.
It's not something I would think about much, but I do get compliments from neighbors on how nice the yard looks. I'm completely happy with the service I get from the company.
Licensing
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