Over the past two years, difficult, but this year terrible! Would be fine if there were never maintenance issues. They efficiently accept money and send rental statements. However, for service and maintenance they operate like a slum lord. Unresponsive to tenants on serious maintenance issues to the point that the tenants found out my contact info to inform me of the situation. PMP high personnel turnover for rental managers. Unresponsive to owner inquiries on rental related issues- difficult to impossible to get someone to answer the phone or respond to email. The maintenance that was conducted by the in-house handyman was extremely unprofessional and overpriced. For example, charged $300 to clear a sink drain. Charged for maintenance on a tankless water heater and furnace without being qualified, ultimately not fixing the problems and forcing me to contract independent pros to fix the problems. Changed the contract with new tenants without informing the owners, increasing costs to the owners. PMP's cheap management fees are not worth the headache of dealing with them.