JAPANESE AUTO CARE

The car drives perfectly. I am very pleased with my decision. It never would have happened if I took it to another auto repair place. I have used Japanese Auto Care for many years now. Their service is excellent.

They did a great job, but required keeping the car longer than expected due to part delivery issue. They did a good job communicating about the delay.

I think they are thorough but the worst part is, I know their prices can be a little more expensive than some other places I've been.

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They are easy to get appointment with, I feel like they are very honest with us about what our car actually needs and they don't just give us a list of things it needs.

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It is privately-owned. They are incredibly busy, which is one indication of the quality of the business. I just get a very good feeling that they're telling me the truth and that they're very capable mechanics and they also seem to give a much better deal than the dealerships I know. I just had a major repair done and it is about 30% cheaper than the quote by the dealership. They explain things well. It's kind of a smaller office; there's no place to wait or hang around. I drop the car and leave so as far as the environment, it's probably a "B". The big challenge is that they are incredibly popular and see many customers all the time so I often book in advance to get my car fixed. When they say they'd get something done, they'd get it done.

It was good. I like the service. I've used them for many years.

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Very well. This place gets busy so I called by a few days to get in on a Saturday morning. A week before my car would not start and I suspected the battery needed to be replaced. The provider tested the car over a period of hours and checked the battery and said the battery was holding its charge. He did tell me I do not have an and quot;auto offand quot; for the lights so I need to be careful to turn off the lights manually. But he said I did not need a new battery. I also asked him to check the brake pads. Those needed to be replaced and with new rotars, the cost came to about $400. The provider did not try to sell me things that I did not need. They did say I needed an alignment and should have that done at the time I get new tires, which should be in the Fall. In other words, I did not need the new tires and alignment. They gave me recommendations of an on line company where I could buy tires and have them shipped to Japanese Auto Care to have installed on the car. This place is honest , reliable and everyone is friendly. I appreciated that they prioritized for me what needed to be done right away (brake pads) and what could wait (tires, alignment) and what did not need to be done at all (battery).

We've used J** Auto many times. Work is always performed well and the car is ready when they say it will be.

I am very frustrated by my recent interaction with this shop. I followed the recommendations of other members and found a very different state of affairs. I brought my 2005 Subaru Impreza WRX in to be worked on. When I brought it in, there were a couple of lights out, spongy brakes, and a sound coming from one of the belts. After returning three times and leaving the car for a day each time, I now have a car with a new clanking sound coming from the wheel, and a light out. As I expected, three lights were found to be faulty and replaced. The cooling belt was also determined to be faulty and replaced. Then there was the issue of the spongy brakes: I was told that the calipers had seized up, and I would need to replace the entire braking system in front and back. However, I had purchased new rear brake pads a month ago and new rotors within a year, so I declined the additional cost. The next day I received a call saying that the rear calipers were salvageable and did not need to be replaced after all. This change in assessment was a little confusing to me, but after the rep. assured me, I followed his advice. When I went to pick up my vehicle on the following day, another man apologized that they were not able to find the calipers for the rear brakes and that the cleaned up old calipers should suffice. I questioned him on this, and he went in the back and returned with the same story I had been told previously. On the way home, I noticed a new clanking sound coming from the front passenger wheel well, where they had installed a new caliper. It sounded like a bolt was loose, becoming most apparent over rough patches. I called and returned immediately with car. After a test drive they told me the sound was coming from the back, due to a loose spare tire, which proved to be erroneous. Then the staff went right to disclaiming any connection between their work and the emergent noise. I drove home and noticed the severity of the noise. Then, still feeling unsettled, I called again trying to explain what I had heard. I was urged to bring the vehicle in for another look. After leaving the car for another full day of inspection, they replaced the caliper on the wheel in question. When I brought the car home, I heard the exact same noise. I called again, asking for them to identify the sound. The manager said that he was very sure the clanking sound couldn’t have come from their work. At that point I asked him simply to identify where the problem was, not where it wasn’t. They told me to bring my vehicle in a third time. On the way over I noticed another fog light had gone out. I dropped off the car, saying that if they could identify the problem I was interested in having it fixed and asked them to replace the light, seeing as how I had already replaced three other lights. After the third visit, the manager said that the problem indeed could not be identified; they could try to replace the suspension or sway bar, but that he didn’t have any idea if this would work. The manager advised me to go to a dealership and have them look at it. I came in to find that not only was Japanese Auto Care giving up on fixing the clank in my wheel well, but they did not fix the fog light. When I brought this to representative’s attention, he said that they had been so focused on the noise in the wheel well that they neglected the light. When I pressed on, asking if they were aware that the light needed to be fixed they said that although the issue was written in their notes, they just hadn’t done it. There was no offer to make things right or to fix the light on the spot. We arrived at an impasse. They told me that I had been blaming them for the noise in the passenger wheel well, and that it wasn’t their fault. So, I left.

The work was done as promised and the vehicle is running and handling very well. The only glitch, and it was a costly one, is that Jin told me that if I paid cash, I would receive a 10-percent discount -- approximately $180 -- for this work. When I picked up the car and pulled out my checkbook, I was told they do not accept checks. So no discount for me because who walks around with $1800?? Very disappointing to say the least but nonetheless I would go back and would recommend them. Just be prepared to take CASH if you don't want to use plastic.

Japanese Auto Care is a gem. The very professional staff provides quick service and clearly communicates both needs and options. The prices have always been very fair in my experience. I appreciate their thoughts of economy and safety as they provide those options.