Estate Cleaning Inc

It obviously went well as I hired them to do continued cleaning and if I still lived in the area they would still be doing the cleaning.

They did a very good and fast cleaning job, esp. in the bathroom. There were less items moved around that I had to search for later. They did leave hurriedly--but sometime after the scheduled leaving time (perhaps had another client to visit?) and didn't enquire if I wanted future services.

The cleaning was good overall, but four people in a 1500 sq.ft. house is just too many and inefficient.  I expressed this concern over the phone before the work was performed.  In addition, despite my house's small size, the cleaners were not able to finish all the rooms.  I felt that because of the crowding issue, one woman lingered an inordinate amount of time upstairs, perhaps to stay out of the  others' way.

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The cleaners were EXCELLENT. They did a tremendous job and we plan to begin monthly service with them very soon. They accommodated my tight schedule graciously and even though we had a minor communication snafu, we worked it out quickly and the actual service was fantastic.

From start to finish it was a pleasure dealing with Stephanie at Estate Cleaning Inc. She replied to my messages immediately, even after business hours, and arranged to come do the work within a matter of days. We had originally discussed a simple cleaning and resealing of the grout and ceramic tile in our bathroom. Stephanie asked for pictures of the floor before coming out to help prepare. When she noticed the two cracked tiles in the bathroom (caused by a previous installation error), she explained that she also performed handyman services and offered me a range of options and costs to deal with the issue. I chose to have Estate Cleaning fix the two broken tiles and I'm happy that I did.
Stephanie came to my house well within the appointment window and examined the floor, matching the grout color to a color wheel so she could make sure to get the proper grout. Work began immediately while she went on a supply run. An examination of the two broken tiles revealed that the prior installer had not properly smoothed the adhesive, resulting in an uneven floor and stress. Estate Cleaning smoothed and leveled the adhesive, replaced the grout, and caulked the area between the tiles and the tub, door, and toilet. In short, they went far above and beyond the job and did so quickly and at a great price.
Most importantly, my wife was ecstatic with the way the floor looked and the repaired tiles were indistinguishable from the rest of the floor when the job was complete.
I plan to use Estate Cleaning for further handyman work when the need arises - I couldn't be happier with the service.

AWESOME JOB!!!
First, I want to say Estate Cleaning was flexible when I needed to reschedule my cleaning.  My sons (three 20 somethings) were living in my house) for almost a year, while I was caring for my ill husband at an assisted living facility.  Unfortunately, they never heard of sponges & scrubbing!  Anyway, the house was desperately in need of a total top-to-bottom cleaning.
Two ladies arrived when I was told they would.  They brought all of their own supplies and got busy.  I had given Stephanie, the owner, a list of priority items to complete (bathrooms & kitchen) should they not have time to complete everything.  Not only were they able to complete the rooms that needed the most work, they made every room spotless!  I am so impressed with the work these hard-working ladies did, I am going to talk to Stephanie about having Estate Cleaning come to my house every couple of weeks to take care of my new home.
I had previously had a company come in every 2 weeks and after about 3 times, I stopped the service.  The workers chatted with each other constantly instead of working separately.  That did not happen with Estate Cleaning while I was there.  Also, they were left alone for hours in the empty house and from the results worked diligently to complete the job.
Again - thanks for a job well done!

First visit went well. 4 Ladies and owner arrived on time and worked hard. the owner was good at supervision though they went into my personal bedroom despite asking them not to do so. I was happy with the results and tipped each lady. It was a very good first cut at post-renovation clean up and we discussed items necessary for the second time out. Some minor issues -- I have marble flooring. A few days after they cleaned I had an acid streak pretty noticeable near my toilet that I spent about 30-45 minutes buffing out with my angel grinder. I heard the owner tell one of the workers not to use Lysol on my floor. I suspect that is what it could have been but it also might not have been any of them at all.

My point is that I don't have sufficient confidence to have them in my home without supervision. (i.e. with the owner ... or with the English speaking lady)

The owner left half way through the job, though, which was ok, and there was a mix up wrt to the payment amount that was resolved later. Also no invoice was provided at the time for services rendered.

2nd visit was not well at all. Owner sent her husband out to provide some assistance with stairs. My suggestion is that if you decide to hire him make sure that you can accommodate someone that has an urge to smoke and have enough patience to watch someone with a cell phone pressed between his shoulder and ear while he works.

I had to challenge him to get an estimate of his time and was very upset with him after he left my place. I asked him to leave. He was very decent person and I felt bad for doing so. My greater problem was in the conversation that I had with the owner. She justified and justified for her husband. she did offer to send him back out and after I initially hesitated to do so she insisted and I relented .. she then declined. It was a very tiring conversation when my initial desire was to simply provide feedback.

On the third visit, 3 ladies arrived none of them speaking English so I could not communicate with them. the 4th lady struggled parking the car. Once the 4th lady arrived they were able to start. I wanted them to concentrate on floors and put in cabinet liner.

My impression is that 3 of them worked hard for 4 hours and that 1 of them didn't work that hard for at least part of the time. She spent a considerable amount of time on my top marble floor and marble staircase. Yet it was still dirty after the work. I suspect that she didn't clean out her sponge frequently enough with fresh water. This evening I went to get a sponge and put nothing but water in it and it cleaned up well.

In addition I gave the ladies some Tri-Sodium-Phosphate to use with water for marble cleaning. There is supposed to be a "Pinch" they used the entire box of cleaning compound which caused a film to form on the stone which made it much much more difficult to clean than necessary.

Finally, I asked for a statement prior to final payment. Upon completion of cleaning services, not only was there no statement but the person tasked with collecting payment from me did not know how much to charge and the owner was not available to receive either of our phone calls.

I let the lady know that I'd send a check by mail upon receipt of statement. I also wanted to provide some feedback prior to making my payment.

Shortly after that I received a text message and phone call follow up where the owner insisted that one of her ladies come by and pick a check up from me this evening. She provided me with an e-mail that accounted for the time, but it was not a professional invoice. I had to change my dinner plans to accommodate her and I rushed back to the apartment to meet her girl. I had sent her a text message in advance asking for 15 minutes extra and it was responded to about 10 minutes prior to the arrival of her lady.

Once I got home I inspected the job more carefully and sent her a text message wrt my dissatisfaction of SOME of the work. She justified the poor performance by stating the following: "They ran out of time." Which really upset me because I watched the girl WHILE she was cleaning and was unhappy with her performance even then but I didn't want to be rude to her.

Another excuse the owner made: "They didn't even have lunch" Ha ... but they arrived at 2 p.m. and left at 6:00 pm for $600.00 charge. I'm supposed to feel guilty because they didn't eat lunch before they arrived 2 hours after lunchtime? And that's to justify poor service by one of her ladies for at least part of the time but not the other three?

And I didn't have lunch either.

Another excuse the owner made: "What do you want me to do about it at 9:30 pm?"

Absolutely Nothing! I'm done with Estate Cleaning and can't wait until the next crew comes in to clean up after you.

Blame the customer and try to make them feel guilty for the mediocre service provided. I like her ladies but I am done listening to the owner justify poor or mediocre service.

If you get their service for $25.00 per hour and can provide some supervision ... hire them .. but at $37.50 get a more professional cleaning company.

The owner and her husband are not welcome in my home.

Follow up after Owner's response: 1) I got no discount on services. I paid someone for grouting my stairs that did not actually grout the stairs. He proposed commenicing stair grouting significantly after work hours were over because he spent too much time blabbing on his cell phone and on my balcony smoking when he should have been working productively 2) It is deceitful to claim that I verbally abused anyone. I told the owner to F off in an IM after the labor was done when she was abusing me over the payment. 3) I asked to mail payment upon receipt of invoice. Owner would not accept payment by mail and insisted that her worker come to my unit to pick up a check. 4) I never had 6 contractors in my home at once and provided strict instruction on multiple occasions to the gentlman attempting to prep the marble staircase for grout to let me know when he wants to stop staircase trafic and I'll have people use the outside stairs. He claimed it was ok. Finally when the lady that was cleaning the stairs was on them, there weren't as many contractors going up and down the stairs as there were cleaning ladies going up and down the stairs. Regardless, three of the ladies did an excellent job and one did a poor job.

Finally, I did not start the clock when 3 women were in my home because none of them could understand English and ZERO of them could understand my cleaning instructions. I INSISTED that the clock only start once I have at least ONE english speaking person that I can provide instructions to.

I understand that parking might be a challenge, but the building concierge resolves that by providing service companies access to Contractor parking.

5) didn't need me to do itspent so muc

Professionalism Grade and Overall Grade changed to F because the owner was dishonest in her response to my review.
I do not think this company should be licensed for the trade due to the lack of honesty and integrity of the owner.

The service was just average. They had to come back and re-do some stuff in the kitchen. They didn’t do a deep clean in the kitchen. There was still dirt in the grout after they left the first time.

They did a wonderful job and I am hard to please!  Thank you! We will use them again and again!

Cleaning team originally could not find my townhouse because the information they were given had my house number transposed.  There was a team leader that instructed the 2 ladies who actually cleaned the house on what to do.  Cleaned the bedrooms, kitchen, living and dining room.  They cleaned all the bathrooms but  were running out of time to finish everything.  I really wanted them to most of all the clean the floor.  
The scheduler Stephanie called to ask if I wanted to extend the time and how much it would cost. I felt a bit pressured from her so I chose to decline since it would cost more money for the extra hour than I paid for the deal.  So floor wasn't cleaned. Everything was cleaned well enough.  I had tried another company previously that I felt did a better overall job.

I'd would highly recommend Stephanie and her team.  She was very responsive to my requirements and my timeline.  She followed up throughout the job. She also honored a "Angie's List" coupon despite my insistence that it was a really big job.  She suggested that I provide the extra money to her team via tips.

This was a special deal for four hours of housecleaning.  I had never had a service before so wasn't sure what to expect.  The company advised that this was probably not enough time to do the whole house and that was right.  Two women came, Genevieve and Hady, and they didn't stop the whole time they were here.  Genevieve was wonderful and cleaned things I hadn't imagined would be touched, including venetian blinds, fans, etc.  Language was a bit of an issue because I had asked that she focus on certain things but she got so involved with what she was doing that she wound up not getting to everything.  I decided she was just doing so wonderfully I wouldn't question it which was absolutely the right thing.  I have no hesitation in calling them back to do this work again.

It worked out well. I'm still using them. I like that they let me pick as schedule and that they are local. The cleaning is really good work.

I purchased a deal from Angie's List and Estate Cleaning called within 24 hours.  I was scheduled within the week and the ladies were prompt and did a very thorough job.  I'm very happy with the cleaning and am continuing to use them. 

We had purchased a big deal for the service, and it turned out okay. I was limited to the service that they provided.

It was an Angie's List Big Deal that I purchased. The experience was excellent. I actually gave it to a man that had a filthy bathroom and a filthy kitchen. They did an excellent job and I would hire them again in a second. They were great. It was phenomenal. I had been staying with this friend and it was significantly improved. It was an excellent deal.

unknown

Great -- the house is clean.  Owner responded right away when I asked to schedule cleaning.  Team arrived on time and worked steadily throughout the time present. When things took a little longer than expected, the owner extended the same price for the extra time as I had paid for the original deal. I particularly liked that they were careful around fragile items and followed cleaning instructions I had given.

The ladies arrived on time and did a thorough cleaning job.  I bought 4 additional hours to do a deep cleaning, which included vacuuming all the furniture, cleaning the ceiling fans and dusting everything.  Our house is appproximately 3000 sf

I am reluctant when it comes to house cleaning. I occasionally try a company and feel I can do it better myself or get frustrated when things are not the way I want them. I explained this to the owner and she assured me that everything would go as planned, but that is what everyone says. I am pleased to say that it was a great experience. So much so, they will be cleaning my house every other week.

They did a great job.  The coupon fine print is confusing though.  I ended up having to pay more out of pocket since cleaning went over the purchased time.  No one told me I was going over so that didn't set right with me.

We contacted Estate Cleaning for a move-out cleaning service on our townhome.   The owner was prompt and responsive.  She came in person to give us an estimate and a guarantee that she would stand by her work.The day of the cleaning, she dropped off one (!) worker and supplies.  Rosie was amazing, and did a great, thorough job, which was great.  The cleaning took about 10 hours.  It would have been faster if there had been 2 cleaners, and we had to wait around for her to finish up before we could lock up but all in all, it was a great job, and saved me a whole lot of time and effort that I really don't have with a full-time job and a toddler!  I would be really surprised if we didn't get our entire deposit back.

I've tried several other cleaning services in the past and I was just never happy with the results or the process of scheduling.  Once I was introduced to Stephanie and her team started cleaning for me, I knew I'd be staying with them.  The quality of work they provide is excellent and its easy to set up and change appointments.  I leave the cleaning crew notes because I don't like to use Pledge on my furniture (so I remind them) and I sometimes don't want them to clean my office (because its a mess with papers and other stuff) and they comply.

They are wonderful.  We liked everything about them.  They are clean.  They are prompt.  They are professional.  Stephanie is the owner.  She and her crew members are marvelous.  They are coming out for the third time tomorrow.  I would use their service in the future too.