ELLEN'S FUTON LLC

I had to call the Rockville location to resolve the issue and then travel 40 miles out of my way to pick up my futon.fff

unknown

The store had a pretty good selection of options for each of the futon, cover, mattresses, and pillows. The salesperson was quite knowledgeable and helpful. I managed to get my selections delivered within 48 hours. Not everyone will be so lucky, but they said they could fill most orders within a few days. One part of the experience that they may wish to reconsider is the delivery. Instead of adding the delivery/assembly charge to the purchase price, so one could pay for everything with one swipe of a credit card, which would have been more convenient, I was directed to pay the delivery person separately. In my case, the job was outsourced to someone in an unmarked truck who apparently also has a handyman business. When he arrived, he started soliciting business for his handyman services before getting down to the job that he was there to do. But then he got down to work and did a very good job, and he was very nice. Still, I wonder whether it wouldn't be better if the store took more direct control of the delivery/assembly phase.