Dominion Electric Supply Company, Inc.

Had an excellent experience with Dominion Electric. We went there to buy under cabinet lighting, and the woman who helped us also gave us an impromptu design consultation which included some great tips that we ended up incorporating into our kitchen remodel design. Great inventory and selection, very friendly and professional. We will go there for lighting moving forward.

I went to this store to create and place an order for lighting for a new home theater room and rest of the basement area. the order was to include a large number of recessed lights, undercabinet lights, and a home automation control system that could be operated via ipad. I made an appointment with a sales rep (who turned out to be one of the managers I was told). I brought in a detailed design showing all of the lights needed and only needed help selecting the final products and placing the order. the person was not familiar with the home automation products available to control lighting from an ipad. I waited 2 weeks to contact them after not hearing anything. I was told the person that I met with was on a business trip for 2 weeks, and there was no record of my order. I waited for another 2 weeks and still was not contacted by the person despite an email request and phone calls with another sales rep. bottom line - abysmal customer service and poor knowledge of current industry trends.

The first time I visited I got great customer service. A lady on the showroom helped out and did a great job explaining options for my lighting project. However, the second, third and fourth time I visited it was nearly impossible to get help. Like the previous comments there were plenty of salespeople sitting at their desks, they just didn't seem to want to deal with customers. The service desk in the back is a bit better, but you need to know exactly what you want as they are used to dealing with professionals.

Excellent quality merchandise, nice showroom in convenient location. Service in the showroom was a little slow on a busy Saturday, but that's to be expected. We used our own electrician to install.

I'll never go back to Dominion after I receive my new shipment -- which I didn't want to get from them, but they would not refund my money even though they gave me a defective light fixture.

I made an appointment with Erin and sent her pictures and a description of the area. She worked with me for an hour to discuss my options. I purchased the fixtures through her and, while probably slightly more expensive than I could have gotten online, it was more than made up for in the time she spent discussing design options with her. The prices I received reflected the fact that I was referred to her through my electrician (i.e., I received his prices, rather than the prices one would get off the street).

Great.

They were very prompt. I felt like their prices were very much reasonable. They did an excellent job at installing the outlet. They cleaned everything up.

Elaine was very patient and generous with the time she gave to my husband and me. Dominion accepts your returns graciously, without any hassles, too. They are competitively priced (no bargains here, unless you find an item you love that is on sale.) I recommend Elaine to anyone with lighting needs.