Comcast

Technician and installation great inside the home. All equipment working great. Internet speed acceptable.
They needed to bury a cable from the access point to the side of my house. We called miss utility and they sprayed the ground with paint to show where things were. Then COMCAST came and buried the cable through my back yard and around the house the long way, ignoring the miss utility markings and killing the new SOD that WAS JUST PUT DOWN. There is a big dead line of grass where they buried the cable. They did that because they were lazy and selfish and it was easier than doing it right and going through the front yard.
Problem: You don't get really any decent cable channels in your service. It's designed to force you to buy the most expensive packages, just to get things like TCM, or AMC, or Cooking Channel. Give me a break... we have NONE of those channels, and we're paying 170.00  month.

unknown

.

Comcast is terrible. I can't stress enough how bad of a company they are. They might suck you in with a decent contract, but when it expires in a year you will never get them on the phone to talk to you about it. As a matter of fact, you can *never* get anyone on the phone. When my bills shot up $35/month of internet when my plan expired I tried to call them to get on another deal. I literally tried going through every menu option to try and get someone on the phone. Each time I got hung up on. I finally did get a person on the phone and they hung up on me in under 20 seconds. My only choice to get in touch with them was to use their chat service. Which was terrible. It took me TWO HOURS over chat to get a decent deal that was competitive with other providers. The person on the other end was painfully slow and very uninformed. Each and every time I have to contact these people I have nothing but problem after problem and it always takes hours to resolve. Next time they raise my bill I'm switching companies. I can't take it any more. Comcast is the worst.

.

My experience was extractable. They are the only company I can use. I didn’t have much choice. It’s difficult to get an appointment. The one thing I don’t like is they’re local reps. When she goes through the 1-800 numbers for service, the local reps won’t assist you. They are carrying their name but she has issues. She represents Comcast but she can’t help me. They came when they said they were going to.

.

The install was very professional, although I am always concerned about drilling new holes in the side of my house for cable wires.  Overall they did a good job and did not cause any damage.  They also took the time to hide the wires on the inside of the house and make sure the wifi was working properly before they left.  I am generally satisfied with the performance of the system they installed, but occasionally disappointed with the speed of my wife connection.

Service was o.k. at times. Sometimes I would log on to the internet and we would have a really slow connection and we are supposed to have high speed internet. The promotional price ended and no one told us. The price doubled and the service was not worth that price.

I called them to report an outage.  The agent was unable to resolve my issue.

great plan, but expensive after the promo ended.  They will not offer another package deal and I"m forced to keep what I have.

they were on time, friendly and very informational.

it went great we had no problem with calling them and get them out here and they were here right on time. they fixed your problem and then they left.. see people out there you gotta be patient when you call and talk to these people if you you're not going to get anything in return. so please people out there be patient with Comcast because they are very busy cable company. Thank You Teresa Romeo from Bristow Virginia.

Not well and then ok.  The customer service agents on the phone are incredibly rude and uncaring.  I ask to speak to a manager who ended up being equally rude while taking on a "not my problem" attitude.  On the plus side, I went into our local Comcast office where people actually act like humans and did what they could.  They remedied a $400 overcharge and helped us save money on our internet access.

Comcast -- the only provider in Alexandria, VA -- refused to start service until the previous (landlord's) bill at the address was paid.  Caused more than a week's delay in accessing internet.  Clearly Comcast is exploiting its monopolistic status with such practices.  Secondly, when I started to receive scam phone calls, scammers clearly had access to some details of my Comcast account (monthly rate and start date) but Comcast rep insisted "they must have intercepted your (hard copy) bill" which was demonstrably not the case.  Comcast has a security gap they are not admitting.

Relocated from Fairfax County to Loudoun County. Compared them to Verizon and went with them because I was interested in the phone/ internet / cable and home alarm system all in one. I was "sold" on paying $160 / month although I thought this was very high - much higher than Verizon. It was for phone, internet, cable channels 1-200 and the alarm system with a camera, remote and two key chain remotes.
Installation persson came out on 8/16/2013 and was there ALL day. At the end of the service call I had received 1 DVR box, 1 cable box that could "talk" to the DVR box, the internet hooked up (I thought) and the alarm pad... although he told me that the camera that he brought that was supposed to be installed at my rear door was broken. He was haggered after being there the entire day and told me that he was leaving on vacation for a week - and it showed that his mind was definately on vacation. I got no explanation of how the new cable boxes worked, how the alarm worked and I still did not have my camera and I didn't have a third cable box for my middle floor (my new television had not been delivered yet - so this was my problem). He told me that he would call me when he was back from vacation and that he would bring out the middle floor cable box and a new camera- he never did.
The new TV arrived and I called Comcast to tell them to send someone out to finally hook up the box that was not installed on the middle floor. I reported then that I also didnt have use of any of the channels above 60 and I was supposed to have the first 1-200 channels, also my internet was not working at all, and I reminded them to have the tech bring out my camera that was never installed.
The technician that came out for second appointment, looked at all of the equipment, went over what I needed and said to me verbatim "this is such a mess I can't fix all of this. Im going to call my supervisor and tell him to send the first guy back". He packed up his tools and LEFT MY HOUSE wihtin 10 minutes of arrival. I asked him if he could at least hook up the new box on the middle level since I had paid $700 for a television to get here in time for his appointment. He told me no! He left my house, went out to his truck and then about 5 minutes later shows back up and says that his supervisor said that he could not leave the job without getting it all worked out and properly hooked up. By now Im upset that I had taken time off of work to come home and be "blown off" by this guy. I said I was now leaving and picking up my kids and for Comcast to call me to reschedule. He asked if he could come later in the evening and I said no.
I picked up my kids and went out to dinner with family and at 7:45 PM he calls me on my cell (the only number they have on my account) and tells me that he HAS to come back that night to get it done. I told him it would have to be done another time... but he pushed and pushed and said his boss told him he had to close the ticket tonight. I said to him "Sir Im trying to be as polite as I possibly can but I will tell you that Im not comfortable with you coming back to my home in the evening as Im a single mother".... he said to me "don't you know I used to be a boy scout".... NO JOKE HE SAID THIS.
I called Comcast and freaked out on them and demanded they get to the bottom of this.
For the third service call they sent me Timothy - who told me that he was the first Comcast "employee" that had been to my house. The other people were subcontractors. He confirmed that my installation was a huge mess. He spent about 90 minutes at my house and got the internet to work but still could not get channels 1-200 to work. He told me that I was missing the upper tier of channels and that I would have to get the billing department to fix it because I didn't have the right rate codes programmed in. Essentially they had never turned on these channels. (And they are not movie channels - just Bravo, Dora and Sponge Bob... which I insisted on a mimimum of 15 times in my original sign up call). Tim's words were "you're paying alot for what you have here - there is something wrong in billing". He also didn't have my camera.
I then went into about 10 hours of my time again on the telephone tracking down a supervisor on any level that could help. I spoke at one point with Ms. Von who agreed that my rate codes were all wrong - but she would have to escalate it. I spoke to another supervisor (name not written down) who said that "it is obvious that you have not had all of your services or all of your equipment since the date of installation and that your bill should just be negated"... she assured me that she put all of the notes of our 2.5 hour conversation in an email to the corporate level. She could not credit me the amount of my bill - it would have to go the corporate level. She told me that in order to fix my channel problem I would have to call the technical support team - which I called on 3 separate occasions and after a minumim of 20 minute hold... each time I just surrendered and hung up. Regarding my camera - oh I would have to call the Xfinity part of Comcast - an entier different division (or company) to get that worked out . (Huh????)...She told me that my bill should be credited within about a weeks time. At this point, I had had my $160 per month service, without all of my channels and without my camera ...for less than 60 days and my bill was at $550. Im not a CPA but I can do basic math - even billing me in advance (say for 3 total months) - my bill would still have only bee a maximum of $480.
My busy life took me off of my "quest for my service" with Comcast. When I got a "collections / cut off" notice I figured I would just go into their offices in Ashburn - which I did - again at the expense of my time. I arrived at 4:00 and they close at 5:00. I had two kids in tow. Long story short - I got the MAJOR blow off and rudest face to face service I have ever encountered in my life!!!!. The man behind the desk continued to tell me how I had not signed up for the right packages, how I had signed onto a 3 year program with the alarm (totally unbeknownst to me since I signed a 1 year lease at my home), that I had received some cable. He kept insulting me by going into the little glass box office of "the supervisor" as he called her... and then coming back to relay to me that they would credit me $30 total. I had to insist that "the supervisor" come out and speak to me face to face and she too gave me the deer in headlights look when I insisted that they come and fix my cable, give me my camera and give me some type of credit for the service I had not ever received. I never even asked for my time / inconvenience. Everyone but this man and "the supervisor" had packed up, counted their cash drawers, clocked out and went home. AT 6:00 pm I had lost the "showdown" with Comcast. They were not going to budge / understand that they needed to still give me what I was billed for etc. I ACTUALLY PAID THEM $140 AT THAT TIME TO KEEP THE SERVICE FROM GETTING CUT OFF. I ACTUALL PAID THEM..... and at the end of another 2 hours I said to the rude man at the desk "you mean to tell me that after all of this you are going to offer me a grand sum of a $45 credit to my bill?" ... and he said YES!
To anyone contemplating using their service - I would recommend that you spend your time hooking your rabbit ears up to your flat screen and seeing what type of receiption you get ... it will seem like 21st century clarity compared to the reception that you will get from Comcast.

We are not impressed. We have to wait forever to get an appointment. We have 4 boxes in the house and we lose service on one box. They can't seem to rectify the problem, which is ridiculous. They need to replace the box or change the line or something. We have to pay a service call every few weeks. They look at the bottom line so we have to pay the service call so they get more money. We've used them for 4 or 5 years. They are expensive. The quality is excellent when we have the connection. They have been very good on punctuality because they have to knock off $20 if they are not on time. They have been late twice but the fellow was in an automobile accident on his way here. We liked the fellow who came. The fellows who come are very professional and seem to know what they are doing but they don't go far enough, which we think is directed by the company. We have to use them because it is our only option. As soon as there is another option, we will change.

I had a bundle package from Comcast.  They are excellent.  Its cable so it's fast speed and flawless.  Their price is competitive and I think it's a fair price from other things that I've had.  Quality is excellent.

I give them a B rating and F for price. I will continue to use them in the future.

I have been using them since last August.  I called about the faulty DVR box and they said to bring it in to the nearest shop, but I haven’t had time to take it in.  I felt like they should have delivered me a new one.  I had to unplug it, figure out how to reattach the new one I pick up.  They told me that they wouldn’t charge me for it if I dropped it off at the service center.  I thought of course they wouldn’t.  It was their product I was renting and it was faulty.  They were nice about it and the customer service seemed pretty good for the most part when I called.  I am not sure of the quality of their equipment if it's faulty within a couple of months of using it and I have to take it back.  I find Comcast's customer service better than others even though they have slightly inferior equipment.