Steinhorst Plumbing Inc
About us
We are not just plumbers. WE DO EVERYTHING. We are Northern Virginia's One Stop Shop for Home Improvement, Plumbing, HVAC and Electrical Services. We are not just plumbers. WE DO EVERYTHING. From repairs to upgrades, Steinhorst combines expert work with superior customer service. We have been locally operated and family owned in Northern Virginia for more than 60 years, and we are proud of our reputation for honest and reliable service. In addition to our friendly and professional residential plumbing services, Steinhorst provides excellence in heating and cooling services, electrical work and home remodeling projects. Our new Showroom is now open! Are you looking to upgrade your completely remodel your kitchen or bathroom? Looking for fresh ideas? Come visit our fabulous Showroom to see what we can do for you!
Business highlights
Services we offer
Basement Finish, Bathroom Remodeling, DVD Sewer Camera Recordings, Drain Cleaning, Drain Replacement, Electrical, Emergency Plumbing Service, Gas Line Repair, Gas Line Replacement, HVAC, Heating & Cooling, Home Improvement, Home Remodeling, Kitchen Faucet, Kitchen Faucet Repair, Kitchen Remodeling, Plumber, Plumbing, Plumbing Services, Sewer Camera Inspection, Sewer Replacement, Sump Pump, Toilet Installation, Toilet Repair, Toilet Replacement, Water Line Repair, Water Line Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 11% | ||
| 11% | ||
| 5% | ||
| 5% |
"Ms. [Member Name Removed], When we called you on July 21st we were under the impression that you were satisfied with your experience and that we had come to an understanding. We especially believed this since our technician came back with a tip and some cookies. We believe there was some miscommunication and we would greatly appreciate the opportunity to speak with you. Please consider speaking with us so we can discuss the quote you were given 4 years ago vs the recent job completed. We have proudly provided service in the Annandale area for over 50 years and it is our goal to provide customer satisfaction on every job! Please give us a call at 703-256-2421. We feel that your review is unfair because we provided a clear cost for the work to be done for the repair prior to beginning the job. We realize no one likes to feel like they are being upsold on services or repairs but we have the obligation of bringing potential issues to the home owner's attention. We can assure you, that was all the tech was trying to do, in regards to his recommendation of flushing the water heater. Again, this is why we feel there was miscommunication."
I spoke with Craig at Steinhorst, who initially said he would have to come out and look at it, and we set a time. Later that day, he
called me back to say he had looked up the work ticket, and had photographs of the installation. He said the water heater had an automatic shutoff if it was not venting properly, and the fact that it had worked well for six years meant the installation was just fine, and they were not willing to do anything about it. I asked if he was telling me that it was OK that the installation didn?t meet code, and he said yes. I said I didn?t agree with him, and asked what he recommended I do to get it fixed. He recommended not doing anything. He also said it wasn?t possible for them to fix it ? if I wanted it fixed, I would have to hire a chimney company to drill a new opening in the chimney. He also complained about how difficult the installation was, based on the installers notes ? as if I should be grateful that they were able to do the installation at all.
I was astonished that a fairly large and very long-established firm like Steinhorst would do work that did not meet building codes
OR the manufacturer?s installation instructions, and even more astonished that they would try to convince me that it was perfectly OK to do so. After all, this is carbon monoxide we are talking about. (This was not a case of an older building being grandfathered to code that had changed since it was built). I have used them for 35 years for various plumbing repairs and they were always good
(if a bit expensive), but this was the only time I had used them for anything related to gas.
Not satisfied to leave this unresolved, I called Dawson?s Plumbing. Mr. Dawson was able to reconfigure the vent piping to gain the
necessary rise within the existing chimney opening, for about $200.
Nelson did a fantastic job of matching the design of the diamond shaped tile by cutting out a diamond shape from a new white tile since unfortunately they did not make the design or color anymore. It looks just great!!! The white tile fits in with the overall pattern since there was white tiles in the design.
Today, August 21, 2014, Steinhorst Plumbing replaced the toilet in our guest bathroom and the faucet in our kitchen sink. They purchased for us and installed exactly what we had ordered and needed in our home.
They arrived at our house exactly on time, just as they said they would, and got right to work, and did not stop working until the job was done.
The plumbers were Steve, who is a master plumber, and his helper, Wesley.
They did a marvelous job. First, they carefully reviewed with us the prices for what they were going to do, so that there were no surprises. As they worked, they carefully thought through what each job entailed, so that there was no wasted motion, and so that everything went into place smoothly and precisely. For the work that they did, and the merchandise that we received, their prices were entirely reasonable.
They worked efficiently and effectively the entire time that they were here and did whatever extra was necessary to ensure that, when they were finished, everything worked correctly, and they did not have to redo anything. As they went along, they fully explained to us exactly what they were doing and why they were doing it. They meticulously cleaned up as they went and after they finished. We are absolutely delighted with their work. They treated our home just as if it were their own and left it shining and functioning well.
We could not be more pleased with the service that we received today. We have used Steinhorst Plumbing for over thirty years, and they have always been like this. They arrive at our house like the marines hitting the beach. They always work tirelessly and creatively, since our house is an older home with many problems. What Steve and Wesley accomplished today is another example of the fine work that Steinhorst Plumbing does.
"We’re sorry that the (member name removed) family feels unhappy about the project we did back in March. We’d like an opportunity to correct any problems that have surfaced. On our own behalf, we just need to say that in regards to the French door installation, the customer wanted the French door to face in a non-traditional fashion. Which we were happy to do, but we advised that we keep the door installation the way we had it. The house's wall was not straight and the door was supposed to be painted or stained within 7 days. Otherwise, the door would become warped. On the door’s paperwork it has a warning notice that the door has to be painted or stained or it will become warped. Also, we advised to straighten the wall because of the age of the house. The wall that the door was going to be installed on had settled and become out of alignment. Because of this so the door would not fit properly. The customer did not want to repair the wall, because they didn’t want to have it done. Susan informed Mr. (member name removed), and Mr. (member name removed) chose not to do the repair. After time, the door got warped and did not fit properly where we first installed it. For the shower faucet leaking problem, the shower head was not actually leaking. This was explained by our plumber when he inspected it when the customer told us about the problem. He told the customer that the faucet has a vacuum breaker design, which is part of the faucet. It was made this way by the manufacturer. Susan stopped by every day to supervise the project, which is standard protocol here at Steinhorst. When we finished, Mrs. (member name removed) seemed very happy, and said our employees were very professional. This is a repeat customer of ours. They told us they were happy, so we didn't think anything was not done to satisfaction. The parts of the job that may have gone awry were due to the customer wanting to do it themselves at a later time. As for the price of the project, this is something the customer fully understood due to the fact of a pre signed contract. The cost of everything we had done was explained, and understood before the customer signed the contract. Susan communicated with Mrs. (member name removed) every day for a follow up of the work done for any given day. Sorry Mr. (member name removed) that you feel this way. Please call us back if we can correct any problems for you. We would be more than happy to fix anything you want done."
Licensing
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