Servpro of McLean

Description of Work: We had a flood here and he helped to remediate the damage.

Description of Work: We had a flood here and he helped to remediate the damage.

Description of Work: I had a small pipe leak in between 2 walls. A plumber fixed the leak but suggested that I should have the area evaluated by a professional mold remediation tech, in case there was a problem because it had apparently been leaking for some time. Just for the record, this was about a 2 foot square area, with no connection to any other part of the house where mold could have spread. Nonetheless, I thought it should be cleaned properly before I had the drywall replaced. | The name "ServPro" was mentioned to me so I did a quick search to see who served my area and found ServPro of McLean. The person on the phone was polite and professional and she did warn me that it would cost $175 just to have someone come out and look at the problem. Fine - I didn't know what to expect and assumed that was normal. | The tech came out a day or two later and looked at the area. He was also polite and seemed to be professional. After looking at the very small area, he told me it would be $675 to clean up my mold, including a dehumidifier, chemicals, etc. This seemed a bit high to me but, again, I thought this might be usual. As I was showing the tech to the door, I mentioned that my insurance agent was coming over to have a look also in case I needed to file a claim about this. The insurance agent did show up just as he left. 15 minutes after leaving my house, he called back, asked if my insurance agent was still present and then told me that the price for my project was actually going to be $1,200!!! If he was incapable of giving me an accurate estimate in the first place, he should have just said so. My insurance agent then got on the phone with him and demanded a breakdown for this outrageous sum. (Again, this was a 2 foot square area.) His only explanation was that he had somehow failed to account for the labor involved in the first quote. | At my insurance agent's recommendation, I immediately called another ServPro office (of Chantilly) and scheduled an appointment for them to come out and give me another estimate. Not only did they not charge me for coming out, but they told me that there was no mold in the hole that needed to be cleaned! This tech pointed out the places where there were obvious water stains but explained that mold is 3 dimensional and he didn't see any. | So, although I am still annoyed about paying $175 to ServPro of McLean, at least someone stopped me before I paid them $1200 for a non-existent problem.

Description of Work: Provided an estimate for a clean-up and painting job in an unfinished area of a residential basement.

Description of Work: remediate water intrustion

Description of Work: Not sure on the price-I did not pay the bill. Heavy mold smell in house and mold all over in basement. They pulled up flooring, took down wallboard on outside wall, where we discovered a leak. Then they sealed the basement and gassed it for mold for 3 days, then cleaned up after themselves. The house was unlivable in the condition due to mold. I have lived here for a little over a year now and it is fine.

Description of Work: Water clean u

Description of Work: I have water damage to my townhouse. Homeowners insurance said I needed to start mitigation of the water damage right away. I called Servpro of Annandale/Falls Church that came to the start removing water and try to limit damages.