GNA dba BathMasters

I hired GNA to do a renovation of my condo kitchen, master bath and guest bath. My condo association wanted to see copies of their license and insurance, along with electrical and plumbing permits, and they immediately complied. They always arrived on time, worked from 8:00 am to 5:00 pm and had the same crew during the project. They moved my furniture out of the way, covered the carpets and furniture with plastic to keep them clean and were very fastidious, cleaning up with a dustpan each night so I didn’t have to walk on debris. They were true artists, making sure all floor and tile seams fit together smoothly, not rushing to get the work done. They know how to do it all – flooring, tiling, plumbing and electrical so I didn’t have to hire separate individuals. If I didn’t like something and wanted it changed, they went out of their way to make it right. The only glitch was a kitchen cabinet that was damaged during shipment and had to be reordered which delayed the project. Overall, they did an excellent job in all three rooms and I would hire them again if I had more rooms to renovate!

Great! The bathroom looks phenomenal. From planning to final completion, thy were helpful, professional at a fair and competitive price. This was the second project we have done with GNA and hope to use them again! Highly recommend,

We cannot be more pleased with the overall appearance, helpfulness and professionalism of everyone we met or dealt with @ BathMasters during the entire process. Oh – the shower is absolutely beautiful!!!!

As one of those who experienced the horrors of a kitchen remodel gone terribly wrong and afterwards suffered through our own bath remodel efforts, we are so happy to have contracted with GNA for our master bath remodel. We selected GNA for these six reasons: 1) a "one-stop" shop - in other words, no electrical, plumbing, or tile subcontractors and, therefore, no lost time waiting for a subcontractor to complete their work phase, no drama with finger-pointing when a problem arises. 2) ADA-certified, noting that reinforced grab bars are useful not only for the elderly but also small children (and tethering unwilling dogs :) 3) three year warranty on labor and products they purchase and install compared to the typical 1 or 2 year warranty. 4) willingness to install customer-supplied products (we had a vanity we wanted to keep). 5) price includes a waterproofing system to protect against leaks, mold and mildew (important factor when comparing contractor prices). 6) willingness while on site to fix a couple of minor problems not related to the master bath. (GNA charged on a time and materials basis, which turned out to be extremely reasonable) The result: GNA delivered on all fronts - a quality product on time and as priced. We found this firm to be competent, knowledgeable, responsive and, most important, honest. The designer, Bobby, offered great suggestions, detailed advantages and disadvantages of alternatives, and was extremely patient as we made several design changes along the way. Ken, the installation manager, fully explained the process so we knew what to expect and when, stopped by often to inspect progress, suggested solutions to problems other firms were unable to resolve, and explained industry standards and county code requirements. Throughout the installation process, the installation team, Oscar and Elmer, solicited our preferences on everything ranging from paint colors to placement of grab bars, etc. Oscar designed a shower niche that required complicated tile measurements, cuts, and installation, which is beyond our expectations. As others reviewers noted, their attention to detail was extraordinary. Other GNA employees who assisted (demolition, drywall finishing, tiling) were equally as informative and competent. Those on-site worked almost non-stop. No installation is without hiccups but our few were addressed immediately with no objections. In summary, we are more than satisfied, highly recommend their services, and are now in process of firming up follow-on work.

I’m not certain why I selected GNA as our contractors for our first renovation projects, but I’m glad that I did! They did an excellent job completely renovating our kitchen and bath when we downsized to a new condo. Workmanship, coordination, adherence to schedule, communications – everything went like clockwork. When we realized that we’d perhaps downsized too much, we bought another condo and without hesitation returned to GNA for a second renovation, this time a large kitchen. If I was far more than satisfied by their earlier work, I was downright ecstatic with this most recent project: the work was done precisely on schedule and the work team was courteous, considerate and awe-inspiring at each and every task. Even the one rare glitch (not their fault) quickly turned into a blessing in disguise! The workmanship was excellent and, although I’m an architect, I marvel still at the attention to detail and the quality of the finished project. I could not be more pleased and delighted. One important thing, besides the overall competence and extensive experience of the GNA team members, is the breathtaking ease with which a project can begin. GNA does not rely on subcontractors - they are qualified and licensed to expertly handle all work that traditionally relies on the various trades. GNA has a showroom that is not a salesroom but instead a very intelligently curated (and thorough) selection of kitchen and bath products. While one is not limited to these products (rest assured, you can have whatever your heart desires) the decision-making process can be swift and satisfying. All of the design elements can be determined nearly effortlessly, with the reassuring knowledge that the GNA crew is familiar with, and highly competent to install - everything. GNA obviously keeps up with the literature, so to speak, and is well-versed in the latest technologies and installation techniques and procedures. Billing , accounting and cost controls are clear and precise – everything is laid out in terms of cost, materials, quantity and labor. Essentially GNA is a one-stop design and install/build service that maintains the client/owner’s control of the job but alleviates the stress and time-consuming research and coordination burdens. Because GNA is serious about their work schedule, one is assured that a job will begin, proceed and conclude as promised. Quite possibly GNA/BathMasters is unique in providing professional service without any of the horror stories or frustrations that are associated with renovation projects. Any GNA project is a model for how a job should be handled – from start to finish. Would I recommend GNA? Absolutely! Would I use GNA again? Yes! I look forward to it: GNA has got to be the only renovation contractor that has worked so hard to make the home renovation process logical, affordable and convenient. My first encounter with GNA was because of an advertisement they’d placed in our homeowners’ association newsletter. I called GNA, and that call was one of the smartest, luckiest, most rewarding things I’ve ever done as a longtime homeowner. [Note that the job cost below includes major appliances purchased by owner.]

GNA came highly rated and I think they lived up to the high assessment. I was very pleased. Overall the staff was very helpful and professional -- generally low key and not pushy. They offered excellent suggestions that made for a better kitchen design and functionality. Five stars plus for the men who did the actual construction work. They were punctual, reliable, and very neat, and I was very comfortable having them in my house. Eber and Andreas worked on my kitchen, and I would have them back in a minute if I had additional renovations. Overall, I think they did an outstanding job. My old kitchen, dating back to 1950, was completely gutted. Cabinets and sink were removed, as was most of a wall separating the kitchen from the general living space. I am not a cook and in no need of a huge professional kitchen. I wanted an updated, nicer, and prettier space from which I could look out into my backyard as I puttered in the kitchen. That's what I got. I think the end product with its clean and simple lines is just perfect.

The GNA team did a wonderful job in my bathroom and kitchen. They are a great team to work with and did excellent work. I recommend them highly and am really enjoying my greatly improved and updated bathroom and kitchen!

I am so happy with finished product! I highly recommend them. Chas and his two person staff did an excellent job, were very knowledgeable and have up to thirty years experience in the industry. They use their own plumbers and electricians who did an extremely good job. I will absolutely use them, again.

While not the lowest of the estimates we received, the quality of the workmanship is excellent and GNA was the right choice. We would highly recommend them.

We are very happy with GNA and would definitely hire them again. They are very easy to work with and incredibly helpful every step of the way - from design choices to finishing touches. We worked with two different teams and were very pleased with the professionalism and talent of both. They were very patient with us, going out of their way to accommodate all of our wishes and answer all of our questions throughout the process. They obviously took great pride and care in their work and paid attention to the smallest details. They even took the time to clean at the end of each day, leaving us with the neatest construction zone possible. We truly appreciate our beautiful new bathrooms, and would highly recommend this company to all of our friends.

Very pleased overall. Among the six companies that came to our house for initial consultation and measurement, GNA was by far the most prepared and professional. The same can be said about our second meeting at their office/showroom (we went to three other showrooms for a second meeting). GNA's bid was in line with other companies' bids; not the lowest but not the highest, either. After we decided to go with GNA, we went back to the showroom for product selection. This took a very, very long time, but the designer was extremely patient and enormously accommodating. Once the work began, things moved quickly. The two men who worked on the project were always on time, personable, paid attention to even the silliest details, and very particular about cleaning up as they went, not just at the end of the day. They worked HARD! The finished bathrooms look fantastic, and they are a joy to use. We had a frame-less glass door installed in the master, and although that was done by a separate company (Glass Door King), I would add that we are very pleased with the door itself and that their people were also very pleasant to work with. Some negatives: The project manager was sometimes hard to get a hold of, and there were times when it seemed there was a communication gap among people at the office, which, in our case, resulted in a long delay for the installation of the above-the-toilet cabinets. This was a relatively minor issue but frustrating nonetheless, thus the B rating for Responsiveness.

Completed the work ahead of schedule. Came back very quickly for minor adjustment.

These people are terrific!!! No subcontractors, VERY HELPFUL and ACCOMMODATING crews. Prompt, clean, careful, professional in every respect. There was a couple of glitches, but GNA was anxious to make things right, and we are extremely pleased with all aspects of the work. Wonderful company that is customer/client oriented. The staff carefully addressed and took care of every concern. Excellent follow up. Beautiful design that was well executed. You can easily do worse, but taking everything into consideration, it would be very difficult to do better.

Every worker paid extreme attention to minimizing dust and debris. They worked the details so that every piece that was completed looked fantastic. They were very open to questions and made every attempt to make sure we understood and agreed with what was being done.

Our bathroom is beautiful -- they were expert at tile work (Chavo is brilliant), the Ferguson fixtures are very solid, and their overall craftsmanship was expert. The whole process was very easy -- dealing with Chad on the contract and design, coordinating with Ferguson, and working with the construction team, led by Ken with Chavo as the expert craftsman. The construction team put up a fantastic plastic barrier, minimizing the impact of the dust, etc. on the rest of the apartment. The work took two weeks and Shower Door King installed the shower glass about 3 weeks later. Overall a great experience.

Four years ago I hired GNA to redo my kitchen - a complete tear out right down to the exposed pipes and rebuild renovation. The result was everything I hopes for. A year ago I had them redo my bathrooms. Again, an outstanding jo. I have had so many compliments on both projects. The crews were professional, courteous and went out of their way to minimize the mess created by such big jobs. Could I have had it done cheaper? Probably. But I know I couldn't have had it done better.

Because I do not wish to move if I end up in a wheelchair or a walker, I met with Chas Oliver to discuss handicap accessibility (GNA had done many of my friends' bathrooms). The team who did the work was punctual and professional, and worked solely on my baths until they were complete. They did a wonderful job! There was only one item on the punch list after the job was done (a cabinet hinge needed replacing). If I ever decide to redo my kitchen, GNA is the first place I will go!

I must start off by saying that  this was one of the best construction companies I have ever dealt with and I have remodeled many kitchens and bathrooms in many homes over the years.  The project started with a trip to their showroom on a Saturday afternoon where one of the owners spent over four hours with me while I picked out exactly what I wanted.  He didn't hurry me or try to upsell me.  He answered my questions and gave me alternatives but let me make the decisions about most everything.  The only things I didn't have a choice on were the internal things like the valves and the stuff they used for the walls.  They use the best and that was that.  

The gentlemen who came to my home who were Bathmaster employees were wonderful!  I can't say enough about how talented and professional they all were.  They totally covered everything in their path through the house to the bathroom in plastic and paper to protect the floors and furnishings.  They cleaned up after themselves every day.  There was barely any extra dust anywhere.

The were also very quick.  They showed up every day  exactly when they said they would.  If something came up where they couldn''t come when they said they would Robert, the project manager, would call me.  They got everything done up to the installation of the countertop, the seat in the shower, and the ledge for the shower in about two weeks.  That included the tear-out, the plumbing and electric, the drywall and trim, the tile, the vanity cabinet, the toilet and the painting.  

Then it was time to install the countertop.  I wish I could say that part of the experience was as great as the rest but it was not.  The subcontractor who installed the countertop, the seat in the shower, and the ledge for the shower did it all wrong.  First they didn't have it ready when they said they would.   They came to measure for it on July 1 and they didn't have it ready until July 28.  Then they were supposed to be at our house around lunchtime but didn't show up until nearly 5 PM.  They called Robert to ask about how to drill for the faucet.  He told them it was 8" and they drilled for 4".  They did a lousy job on the ledge which was off center with an overhang that was almost an inch wider at one end than it was at the other.  When the plumber came the next day to install the faucet of course it didn't fit.  He installed a temporary one just so we would have something to use.

BATHMASTERS MADE ALL OF THIS RIGHT FOR US!  I can't stress that enough.  They were wonderful!  The project manager contacted the countertop people and had them come back with a new countertop.  In addition the owner of Bathmasters came to our house to look at what had been done.  He got out is level to check the seat and ledges and discovered that not only where was the ledge overhang out of whack, the ledge and seat were not angled towards the drain.  The seat was angled towards the wall so water would have pooled there.  He  called the countertop people to tell them they needed to make that right.  Then, when the countertop people came back he came, too, and oversaw the entire process to assure that it was ALL DONE CORRECTLY the second time around.  He also told me that they would be looking for an different company to use to provide countertops going forward because Bathmasters doesn't want that kind of company representing their work or treating their customers that way.  

Once the countertop and ledgers were done correctly and the correct faucet was installed by their plumber Bathmasters sent one of their own guys to finish up.  He did a great job, just like the other Bathmaster employees did.  After he left my husband noticed two relatively small things that were overlooked.  I called Robert and he had someone at my house THE NEXT DAY to fix these two very small things.  

The last step was the glass shower door.  It was separate from our Bathmasters contract but they did recommend the vendor.  That company showed up on time,  had the glass done when they said they would, and did a beautiful job with the installation.  My grandkids were here last weekend and they looked a little awestruck by the expanse of glass.  

I would HIGHLY RECOMMEND Bathmasters to anyone looking to remodel a bathroom.  Everyone I dealt with there is friendly, helpful, honest and hardworking.

Overall, we were very satisfied with GNA's work on this project and would use them again.

GNA does all of its own work -- no subcontracting for electrical, plumbing, or tiling -- so you see the same two-person crew (a master tradesman and an assistant) and support staff every day; this means there is no down/wasted time waiting for sub-contractors to show up (important to us, as we wanted the entire project completed within two weeks) and that GNA alone is accountable.  We also had very good interactions with GNA's designer, Chas Oliver, throughout the project; he was personable, informative, and no-pressure.  While GNA's estimate came in about $1500 higher than the least-expensive bid we received, we contracted with GNA primarily because of these qualities and the design/estimate-stage interaction we had with Chas.

A short-notice issue within our high-rise condo (taking power off-line for a day for preventive maintenance) caused GNA to change crews on us about a third of the way through the project; that said, both crews we dealt with were professional and personable and GNA accommodated that inconvenience nicely.  They discovered and replaced a nearly-compromised section of copper plumbing (technically outside the scope of their work), the quality of their work was absolutely first-rate, they cleaned up after themselves, and did a fairly good job of complying with our condo staff's procedures for utilizing the loading dock/freight elevator.

We had only one real issue during the project: unmet expectations about the role of the "project manager."  Now, to be fair, GNA never really defined the project manager's role for us.  We assumed that the project manager would check on the project, in person, about every other day and that we would address any questions/concerns to him.  That did not occur.  We saw the project manager only once in the first six project-days and, on a couple of occasions, had to direct questions to Chas Oliver.  In hindsight, I wish we had clarified the project manager's role/expectations at the outset; in our experience, he seemed superfluous to the project.

Excellent n every respect and everyone was very pleasant to deal with and helpful.

It went great!  We went from builder grade to "The Ritz."  Very professional group, did not try to make a hard sell.  Same two guys did the work and were trustworthy, capable, and professional.  Might not have the lowest price, but the quality of the support and the workers makes it worth it.

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Everything about Chas and his crew were top notch.  The guys did a phenomenal job on our bathroom.  When they were done, it was beautiful and ready for paint.  Even when I ran into an issue with something I ordered from Home Depot (3 weeks before the job was to begin), the wonderful lady at the office handled making calls for me because I was on vacation during the remodel.  She really helped take some of the stress out of an unexpected hiccup.  Also, I received a call from the crew leader because he was concerned that our cats were hungry because their bowl was empty.  He asked where their food was so he could feed them!!  I was so touched by this gesture.  These guys are the best, and I would recommend them to anyone!!

It started off well, but to "save me money", they suggested I purchase items on my own that they would install. I only purchased the cabinets and countertop from them. However, working this way, I wound up about $4K over budget.
They were quite responsive at the beginning. getting the design and picking out materials. The project wound up starting a week late because of a miscommunication on their end with scheduling. So it started the 2nd week of November. Sometimes I had a work crew here and then days and weeks would go by without anyone being here and no notification of what was going on. Over the holidays, everyone went on vacation and no one responded to any contact attempts. I rarely saw the project manager and the designer's wife was due for a baby and so he became unavailable as well. They technically finished on Christmas Eve, but left it in a mess. They didn't bother to even wipe down the dust on and in the cabinets and many of them were smeared with fingerprints and dirt.
They also installed an after-market pull-out spice rack in a 9" cabinet that sits between the microwave hood and the wall of the double-oven cabinet. Since this did not go the full length of the cabinet and the microwave/hood combo protruded, you couldn't even access anything on this rack. This was an obvious oversight on the part of the designer, and the installer said he realized the problem, but proceeded with the installation without asking me. I work from home, so I was almost always here and was here the day he installed this. He drilled holes in the bottom and sides of this cabinet to install this. Then I was told it would be too much work to replace it, as they'd have to remove crown molding. They put a skin down inside the cabinet, and filled the holes underneath with filler, but it looks different than all the other cabinets when you open it or look up at the bottom. I spent almost $40K for this?
The other thing which really aggravated me was that I provided a punch list of items that were not right - including the pullout cabinet, obvious nail holes in the crown molding and a chip in the granite when they installed the cooktop. The chip is along the edge, so it is accumulating grease and grime and since the granite has a high mica content, I can't really take a scrub brush to this area to get it clean. It took them until February or March to address any of these issues, at which point I was told the granite place would charge to come back, so I have to live with the chip. I'm sorry it took you so long to get your act together, so now I have to live with chipped granite??
Also - they put a seam in the granite in an very obvious area. I was told this was unavoidable due to it being in a condo. But it was very rough. They came out to smooth it out, but then it was a very large dull area. They had to come a 2nd time. It looks better than it did, but it is still very obvious there is a seam there. And this was very expensive granite.
I then started having intermittent issues with the ceiling fan light and fan not turning on or off with the wall switch. It took 2 weeks for them to schedule a maintenance visit, by which time it was working again. They checked the wiring and said they found no problem. The light continues to act up and I was told there was nothing more they could do. That I should contact the warranty dept for the switch and/or exchange it at Home Depot. Fine, except they threw out all the packaging materials and instructions, so I have no warranty information for it. So I will now have to buy another remote and pay an electrician to come in and change it out, as I am not physically capable of uninstalling and reinstalling the fan. So in other words, they've procrastinated on things long enough to run out the warranty on their work.
And as I said, communication throughout the project was almost non-existent. Except for Trudy, who called looking for their checks within moments of the start of the payment points. For instance, a certain amount was due at the time tilework begain - the adhesive was barely mixed and my phone was ringing to ask what time she could pick up the money.
Since I did have to run out from time to time, I had them put a lockbox on the door and provided a building access fob and condo key on a ring. They had not been out for well over a month and finally sent a worker to do some of the punch list items on a Monday. I had a family emergency on Wednesday and emailed to get the code for the lockbox, as that was my only spare key and I expected I might need it in a hurry to give to a neighbor to come in and feed the cats if I had to leave. When I opened the lockbox, the only thing in there was the fob - no key. The workman that had been here on Monday claimed the key had been there, but they checked with everyone and there was no explanation of what happened to my key. There was no offer to reimburse me for the $80 it cost me to have my locks changed out.
Would I recommend them? With caution. Aside from the jury-rigged cabinet and the chip in the granite, I am happy with how the kitchen turned out. The designed did a good job with helping to pick out the tile and things to coordinate with the cabinets and the kitchen really is beautiful. But I would recommend that you purchase everything through them, so they are responsible for it and you're not winding up $$$$'s over budget. And expect it to take a very long time and to have very little communication regarding what is going on and when workmen will be there or not.