ANNANDALE FLOOR FINISHERS INC

Perfect. It cost exactly what they said it would. They showed up exactly when they said they would. The job took exactly how long they said it would take. They matched the stain with our adjoining living room perfectly, and that floor is 50 years old. I highly recommend this company. Cannot say what a pleasure it was to have someone deliver exactly what they promised when they promised it.

The work was superior.

Great job very professional

We just completed several projects on a fixer upper and of the half dozen contractors we worked with, Annandale Floors was the best experience. They did a great job of walking through all of the different decisions (from stain and finish, to installing new hardwood in the kitchen). Karen was personable, easy to work with and always very responsive. The finished product is beautiful and the new wood matches seamlessly with what was already here. We were trying to get the job done before we moved in (and before our fourth baby was born!) and they were very conscious of that and got it done.

Very well, I had three quotes, the price was competitive and they offered some more ideas as to a higher protection.

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Vance and his team were fantastic. We completely remodeled our kitchen and knocked down a wall. I wanted to seamlessly extend the hardwood floors from the living room into the kitchen (instead of installing tile with a transition.
We had a tight timeline, so my husband and I decided to contract with a company that specialized in water-based finishes (since they dry faster than oil-based).
The estimate went well. Vance addressed my concerns about our existing floors (that are finished with an oil-based product) abutting the new floors. There is a slight difference in sheen (like he told us there would be), but the color matches perfectly!
He was willing to fit us in and work around the timeline from our kitchen contractor. The installation was efficient and the floors are beautiful.

unknown

Vance and his crew are fantastic.  We had a great experience, and it was awesome to see a group of guys who are true experts at their craft.  They arrived early, started working literally the moment they walked in, and were quick but thorough. The job took three days but they were fast - the first day the sanded the whole house and stained it in a natural finish (in approximately 5 hours). The second day they applied two coats of poly.  The third day they installed all the shoe molding and a third coat of poly.  Our floors look absolutely incredible!
We used a separate contracting company (KBR) to gut and renovate the entire main level of our home, including the kitchen.  That company laid new unfinished hardwood in the kitchen area as part of their work, and we asked them for a quote to sand and refinish what they had installed and the rest of the hardwoods so they matched.  Their price was $6500, which seemed super high, so I shopped around. 
Annandale Floors had a great price and offered the highest quality Bona poly product.  We have two little kids, so we need the most durable stuff available.  A few other companies I called offered Bona products, but not the highest, most durable one (Bona Traffic HD).  I felt like Vance's price was fair, and he also gave us a "neighborhood discount" because, as it turns out, we practically live in the same neighborhood. Finally, he was incredibly flexible given that his start date relied on another contractor's completion date, which was a bit of a moving target. (Not to mention the fact that the "Blizzard of 2016" adjusted everyone's plans.)
This was a great experience.  I don't usually write reviews, but I wanted others on Angie's List to know how great Vance and his Annandale Floors crew really are.  If you're in the market for high quality sanding and refinishing at a fair price, these are your guys.

Great people who did a superb job on my floor. They were flexible in working with me as I was in the process of purchasing a home. Their estimate was fair, about the going rate. Vance prepared some samples of various finishes to help me visualize the outcome. On the appointed day the guys showed up on time and did a splendid job, taking their time and doing it "right". You could tell they are professionals who are committed to quality, not a bang-it-out shop. I can recommend them and would definitely use them again.

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Great job.  We'd use them again.
They sanded and refinished hardwood flooring in 4 bedrooms, associated closets and hallway.  The job included repair of an area that had some minor water damage and the new hardwood they put in that small section matched very well with the existing floors.  We went with special walnut stain and satin finish.  The satin finish was a bit more dull than I was expecting, but the floors still look amazing.
All employees were professional and easy to work with.

unknown

We needed to refinish our stairs and replace badly dated handrails and balustrade. Throughout the project, the team at Annandale Floors worked to make sure that our design and quality needs were met. They did end up recommending that we entirely replace the stair treads and it made sense and really made the project come together. They were always efficient, on time, and pleasant to work with throughout the entire process.

unknown

Excellent. Not a single complaint. We were very worried about 2 items before hired a flooring contractor. 1) the area that needed to tie in 60 year old hardwood and the new stuff and 2) the transition/threshold between old house and new addition. Vance and his team did an incredible job on both. I could not be happier with the final product.

We had used Annandale Floor Finishers in the past and we were happy that we did so again. They went out of thier way to fit us into their schedule so that we could get the rooms finished and aged so we could place new furniture in the MBR that we had already scheduled for delivery. We opted to go without the advanced dust containment system but we did not have any issues with excess dust from the sanding. They used heavy duty vacuums attached to the sanding equipment and plastic sheets over doorways that captured most of the dust. If you have a dust allergy, you may want to opt for the extra containment as there was some fine residual dust that was not trapped. Tip: tape HEPA filters to all air returns so dust does not get into your ductwork.
The two friendly gentlemen that did the work did so professionally and responded to our needs in every way possible. We wanted the floors to be natural but one room had been stained a dark color by a previous owner. They were able to sand down the floor to remove the stain in all but the most inaccessible crevices. What stain was left added to the character of the finished product. They used Bova Traffic finish which has low odor and dries to walk on within a few hours of application. Final drying takes three days until furniture can be placed and 7 days until it can be covered with rugs.
We are vary satisfied with the results.

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Annandale Floors refinished oak floors on the first level of a home we moved into in July 2013.  Even though the firm?s bid was the highest of four we received, we selected them because they had been in business a long time and a friend of ours knew the owner and recommended them. However, the work performed by Annandale Floors was not high-quality and did not reflect the
attention to detail we were expecting. In addition, their customer service was way below average.
      Before Annandale Floors began the job, we reviewed the prep work that needed to be done ? sanding scratches, countersinking old nails and staples, patching holes, and possibly replacing certain floor boards.  As the crew got started, we received our first warning sign. They did not take precautions to protect surrounding areas from sanding dust even though this was promised in the contract. My wife brought up this issue and similar concerns, but found the Annandale Floor crew members unreceptive to our requests.    
      After the work was completed and the finish had dried (and after we made our final payment), we were finally able to inspect the job. We found the crew had neglected to set and fill over 300 staple and nail holes that we were told would be filled before finishing.  
     We reported these concerns to Annandale Floors? owner. He admitted his crew had been careless and promised to fix the floor within a week. This was important because we were about to move into the new house. However, despite numerous calls and messages, we didn?t hear from him again for three months.
      Finally in early November, we met with the owner and the lead member of his crew to work out a solution. His recommendation after all this time was to simply fill the holes with glazing putty ? even though a representative from the National Wood Flooring Association had told us that using glazing putty was not a good idea in high-traffic areas. The problem, apparently, is that the putty never completely hardens.
      Instead, we requested that the holes be filled properly and the floor be recoated to seal in the wood fill. (This approach was recommended by several other contractors.) Later that month, Annandale Floors finally agreed to redo the worst areas of the floor if we paid for the new materials. We asked for details (including our costs) in an addendum to the contract, but never received those details. Meanwhile, we couldn?t completely unpack and settle into much of our house because the hardwood floors still needed to be fixed.  
      Things went downhill from that point on. The owner of Annandale Floors became more difficult to deal with and was often impossible to reach. By mid-December, we decided that the only acceptable solution would be for the company to give us a partial refund ($3,200 out of a total cost of $5,500) so that we could hire another firm to correct the mistakes. We thought this was more than reasonable given the delays, inconvenience and our cost of having the floor finished properly. After two more months of trying to negotiate, we dropped our request to $2,500 ? the amount of our final payment back in July 2013. The owner of Annandale Floors still didn?t budge. Finally, in late March we accepted his offer of a $1,600 refund, which will not begin to cover the cost of paying another company to do the prep work and recoat the floor.
      To sum up, what started as a workmanship problem turned into a huge customer service problem. While Annandale Floors has the knowledge and expertise to do good-quality floor refinishing, they did cut corners, which has significantly affected the quality of our job. And the real test of a company is how it handles problems when they occur. In this category, Annandale Floors is well below average. The lack of responsiveness, disregard for the customer?s needs and unpleasant communication are the reasons we do not recommend using Annandale Floors for wood floor refinishing. 

We're thrilled with our beautiful new floors!  For starters, Vance and Karen quoted us a great price.  Then they jiggled their schedule so they'd finish up before our furniture and appliance deliveries, including working around our painter's schedule by agreeing to do the demo first, pulling out to allow the painter to come in, and then returning to do the installation.  In terms of communication, it took some back and forth to firm up the demo and installation dates, but in the end work was done right on time and right on budget.  We had a couple of tricky transitions into the new space from our existing hardwood in the hall and dining room, and they came up with a great solution that turned out beautifully.  We highly recommend them and would definitely use them again.

The provider did a complete refinishing of my wooden floors. This included the main level as well as the second floor. They were able to accommodate this while I was away. What made this even trickier was that my stuff was moved in and they were still able to pull off the project by moving the stuff around. I don't recommend this approach as it's still a costly aspect of the project. That said, they were incredibly professional and I would recommend them to family and friends. As I was away during the time that the work was being performed, I only saw the finished product which was first rate.

Everything was done professionally and with excellent quality.

We are very satisfied with the finished results. Our stairs, hall, and bedrooms are just what we wanted. The employees were very experienced and nice people to deal with. If we have any criticism of this company and the work they did was that it took longer than we expected. It was three weeks from start to finish. Some days they would only work for half a day or just a few hours with only one full day of work put in during the 3 weeks and that was when the bedroom floors were done when the single installer worked from 7:30 am till 4 or 5. There were just too many days during this 3 week period when we didn't have access to our upstairs during the day. We later found out that they are very busy and juggle work on perhaps 4 or more jobs at a time. I might also mention they left a lot of wood for us to get rid of and for 3 weeks we had wood working equipment in our garage. We'd use them again but maybe work out a contract that had some time constraints built in.

We discovered this company at the home show expo this fall.  We purchased our home a year ago and the floors were in varying degrees of neglect.  The dining room floor was in fair condition, really just needed to be deep cleaned and refinished.  The living room floor, which was stained light in color,  had some water damage in one area, and needed to be sanded and refinished.  The family room floor, which adjoins the living room floor, was stained very dark and in serious need of sanding and refinishing.  Karen and her crew arrived as scheduled, ready to work.  The first day the floors were sanded completely.  The second day they applied the stain.  Finally, the day for the finishing arrived.  When I came home from work, the glistening floors were gorgeous!  The crew even came back the next week to help us move the furniture back into the areas!  Mark and Darryl were pleasant, professional and task oriented.  We feel that the work was totally worth every penny.  Now, our home will be even lovelier for the holidays.  Thank you, Karen, Mark and all the crew.