TUITION PAINTERS

THE SALES PROCESS WAS STELLAR--CONFIDENT, ATTENTIVE AND RESPONSIVE. WE HAD BIDS FROM OTHER COMPANIES, BUT WE THOUGHT WE WERE DOING SOMETHING GOOD BY HIRING KIDS WHO WERE WORKING THEIR WAY THROUGH SCHOOL. THE BID WAS A LITTLE CHEAPER, BUT NOT SIGNIFICANTLY. THE PROJECT WAS A DISASTER FROM THE START; SHORT WORK DAYS, SOMETIMES ONLY ONE OR TWO WORKERS SHOWING UP, IMPRECISE WORK. WE COMMUNICATED OUR PROBLEMS EARLY ON, AND WERE REPEATEDLY PROMISED RESOLUTION, BUT WERE STALLED. THE PROJECT WAS ABANDONED IN MID-AUGUST. WE HAD ALREADY PAID $5600 IN PROGRESS PAYMENTS. THE CREWS PACKED UP AND LEFT WHILE WE WERE OUT OF TOWN. IT TOOK SEVERAL PHONE CALLS TO GET A DISTRICT MANAGER AND THEN THE CEO. AS OF TODAY, WE'VE HAD TO HIRE ANOTHER COMPANY (FROM ANGIE'S LIST) TO REPAIR AND FINISH THE JOB, AND HAVE HAD TO HIRE AN ATTORNEY TO TRY TO RECOVER FROM THIS. THIS EXPERIENCE HAS TAUGHT ME TO ALWAYS USE ANGIE'S LIST AND TO CHECK REFERENCES, EVERY TIME.