The Greener Side Lawn & Landscaping LLC

Terrible company. Owner lies. Commits Fraud and is negligent. Lied repeatedly under oath in court. Many folks refuse to write reviews on his business because he threatens them. He threatened me so I know this is true. Got a court judgment (settlement) which Mr. Hagie (owner of this business) refuses to pay (contempt of court) and believes he is above the law. He has done this before in court cases in Wisconsin (check online for these court records). His work is shoddy and often left unfinished. I highly do not recommend this company and given what Angi's List has written about him, I wouldn't trust Angi's List because everyone I have talked with who has had work done by this business/owner has complaints. Yelp has several bad reviews. If you bring a problem to his attention, he ignores you, blocks you and avoids you (running and hiding like a bad child). He refuses to take responsibility for his actions.

They do an excellent job and they're always here when they're supposed to be. 

Exceeded our expectations and they always follow up. Our company of choice now.

Very well.

unknown

Punctual, professional, proficient.

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unknown

We received an excellent design proposal that we then tinkered with.  The work was done promptly with appropriate clean-up afterward.  Our plants are doing beautifully a year later.

Fantastic job! The crews were prompt, nice, knowledgeable and efficient. Work was done close to time estimates en in August heatwave. Cleanup was done daily and we were I formed to status and progress. Now we have a beautiful backyard, patio and a parking pad that matches the neighbors who share the driveway. Well worth it.

Our experience working with Aaron and his crew was a great one. From the time we got our estimate until the job was done we felt that he was professional, timely, and up front about everything. We were told when things were going to be done and by whom. Emails or phone calls were always answered within hours if not sooner. The crew was absolutely the hardest working crew we've ever had at our house. Most importantly, we are looking forward to having The Greener Side do the landscaping in the front of our house next year.

I have used the Greener Side on previous occasions and was pleased with the work. I moved to a new home and requested the Greener Side to give me an estimate on drainage and sod for my backyard. The owner (Aaron) came by we discussed the job and he agreed to give me an estimate the following week. Weeks went by without a return call or email. I called the owner twice and left messages (After he said he would be back from vacation) asking for a return call to discuss my job. He never provided the courtesy of a return phone call. I am assuming my job was too small to bother but thinking I used his company in the past to install a stone patio and over $10K of work I would rate a phone call so I can plan otherwise. Oh well, moving on to another company.

I went with The Greener Side because they were recommended by neightbors when we moved into our neighborhood several years ago. For a time they were so-so: on the plus side, Aaron was friendly and responsive, the seasonal clean-ups were excellent, and the crews were friendly and reliable. Over time, however, I became progressively less happy with The Greener Side. Aaron came out to look at a small hardscaping job, for instance, but never got back to me with an estimate. Also, I was having trouble growing grass in the back yard, and mowing crews repeatedly trampled or over-mowed new young grass, killing it. Last summer, I was away for a six weeks and the grass was completely dead when I returned -- but despite weekly visits by the mowing crew, no one bothered to contact me to say, "half the grass you're paying us to mow is dead." Frustrated, I finally called last fall and said I needed different or better service; the phone receptionist, though friendly, basically said, "Our crews are paid to mow, that's it: they don't take crae of grass or tell us if it's dead, they just mow any grass that's there."
I asked if there was some different service I could set up -- something more suitable for a busy working professional who wanted a full-service arrangement. The receptionist said I could upgrade to a more enhanced kind of service; when I asked how much it would be, she said Aaron would have to come take a look. I asked her to have Aaron contact me; she said she would, but I heard nothing back. Over the course of several emails over several months, I asked again to have Aaron or someone else contact me to discuss setting up a more full-service plan-- silence.
Finally, in April, I gave up and decided it was time to find a lawn and landscaping service that was more responsive, so I notified The Greener Side by email that I wished to discontinue all services as of that date and asked that they remove me from their client list. I wrote: "I've been a Greener Side client for years, but over the last year have grown increasingly frustrated about the inconsistent quality of the services and inconsistent responses to service requests. (No follow-up after a hardscaping consultation with Aaron last year; no follow-up on requests last fall for a consultation about getting a better and more comprehensive service plan; crews relpeatedly trampling on grass seedlings; etc.).
At this point I think it's time for me to cancel any services still listed in your system and find a lawn and landscaping company that is a bit more responsive. I'm disappointed to have to do this; The Greener Side originally came highly recommended by neighbors, but I need to find a company that will follow-up promptly and can provide better and more consistent service."
I received no response whatsoever, which surprised me, but I went about the business of finding a new lawn care service (which ended up being cheaper, as well). I figured The Greener Side had gotten too big too fast and had let customer service for smaller customers slip, but didn't see the point of writing a negative review; I was a bit frustrated, but that was all.
That would have been the end of the story -- but in early July, I got a brand new bill for serviced that had supposedly been performed since my April email (while another lawn service was actually on the job!). I emailed and left a voice mail reminding The Greener Side that I had cancelled all services back in April, and asked that the bill be cancelled. No response. Then, in late July, I got an email informing me that my bill was past due and asking me to pay immediately. I fired off another round of emails (forwarding the previous messages) and voicemails -- again, no response. Finally, I called and by some miracle I got Aaron on the phone. He said curtly that he'd "take care of it." (No apology). I thanked him and hung up, thinking that at least this would finally get resolved. But guess what came in yesterday's mail? A brand new bill, dated several days after my conversation with Aaron!
That's when I turned to Angie's List.
Bottom line: a lot of my neighbors still use the Greener Side and seem satisfied. I don't know if my experience was anomalous, but it was not great. I understand that sometimes small companies expand rapidly and "outgrow" their smaller customers -- it may cease to be worth their time to deal with people whose needs only generate $20 or $30 a month. That's fine, and if at any point someone at the Greener Side had said, "We're sorry, but we just don't think we're the right company for what you need," I'd have thought that was fair enough. But the lack of communication and responsiveness is extremely unprofressional, and my apparent inability to get the Greener Side to stop sending me bills for services I have cancelled is beyond irritating. Caveat emptor.

We have Greener Side for many years. Just basic lawn care, spring clean up, and fall leaf raking. They have been punctual and done a great job. From time to time the guys have made a mistake and when we call they always send someone back to fix it. I would definitely recommend. May not be the cheapest in town but you get what you pay for.

One of the things I liked about working with The Greener Side is that after someone came out and did an evaluation of our yard, on the next visit, they brought a drawing of what they were proposing to do, with matching pictures of the plants they recommended planting so I got to see what they looked like. They also coordinated very well with a local company I was using to put in an irrigation system, which made the whole process run very smoothly. Besides the plantings, I had 4 big planter boxes up on a brick wall, and 4 big pots in the front of the townhouse; I said I didn't have time to do much maintenance and to plant something that could withstand the heat and sun and didn't require much work. The did a FABULOUS job on the plantings - nothing died the whole summer. I was so happy with the quality of their work that I then had them come back out and put new "winter" plantings in all my boxes. They too have thrived and survived! From beginning to end, it was a pleasant experience working with The Greener Side.

Their work was very thorough; several residents provided complementary remarks.

Pleased overall with the customer service, responsiveness and professionalism

The men on site couldn't have been better- the thing that was most impressive was that they'd shut off the tile saws or any other equipment when my wife and small kids would come and go from the house.
Aaron sent instructions for caring for the plants and sod in the first few weeks- water once a day- even I could do it.
When he was explaining the plants he said that there would always be something blooming- he was right, theres always something coming up in the front of my house.
Just hire him.

The owner came out to talk to us and walked us through the process. He followed up on something that he said he was going to. They are very accessible. I emailed them and they emailed me back the same day.

Greener Side is unreliable for cutting grass. Grass was 1.5 foot tall and going to seed when I gave up on them and hired another company. They kept promising they would come but a month later no show.

Perfect from start to finish. The crew was professional, very hard-working, and performed the clean-up efficiently and in good time.

They quoted me $350 and I paid them $400 because I like their work. The quality was pretty much exactly what I asked for. It was an extremely compressed time schedule because I wanted to get the work done before my wife came home from the hospital. They did exactly what I asked for in this extremely short notice. I called them up a Monday and they had it done by Friday.

My previous lawn service was only interested in cutting grass, and despite requests, would not do mulching, flower bed cleanup, or weeding, fertilizing treatments. After this service completed their fall cleanup, my yard was left looking quite messy. I called The Greener Side to see if they could do a one time cleanup.
The folks at The Greener Side were very easy to work with. We coordinated everything over email and I didn't have to be home for a special appointment for estimate. They gave me a date when they would come out and they came out on that date and did an exceptional job. They trimmed back weeds that had grown up in the flower beds, and also pruned several ornamental trees in the perfect way so that they didn't interfere with the pathways around my house. They cleaned the gutters, and even cleaned up after that without leaving leaves sitting around on the ground.
The yard looks fantastic, and I have now switched to them for my regular lawn mowing service during spring/summer/fall, and have also purchased their lawn care program for weeding, fertilizing and grub control.
They also told me that during hot summer months if I want to skip a week of lawn mowing due to dry weather, I can just email them the day before. So much more convenient than my previous service.
They accept credit cards, and I was able to give them my card number over the phone with no hassles. The person I talked to was very nice and courteous.
Very happy with these folks. Easy, professional, drama free and at a good price. I recommend them.

Aaron shows up on time, his crew is professional and fast, and he checks on the progress of growth once the work is complete. We are beyond happy with his services and will use him again.

Everything went smoothly from start to finish. No delays or mistakes to be corrected