Summit Pools

The step refurbishment failed almost immediately with install in August. It's peeling and completely uneven. I kept asking about it for a couple weeks after install and my concern was brushed aside, until it cracked three weeks later. We have been waiting a couple of weeks to get an update on what is happening with the materials that were ordered to fix it. We were given very little information on how to set up our pool once the liner was put in and it was "opened." My husband had to reattach the ladders and handles after we waited 4 months for the job to be finished. Whatever contractor he uses for pool liners is comfortable sitting for three weeks on a completed liner until the truck fills up to send it down. They are also incapable of generating a quote for a cover quickly (they stalled for over 3 weeks) when Leslie's knocked it out in about 2 hours. The lack of communication from the time of quote to the project install was immensely frustrating. So many times we were told he was coming out one day for him to reschedule or not show up. Even worse he would tell us he himself was coming out and then he would just send one of his employees instead. Since the step failed and he came out and told us he would fix it we have been ghosted. What was most perplexing is it took someone else calling him to finally get communication after over two weeks as to the status of the step repair. There was no confirmation prior to coming. He and his crew came to the house Monday September 25th and the step is still unrepaired. We have tried to reach him for almost a week to no avail to understand what the timeline is. I wish I could say this was the first time we've had this issue but this lack of communication has been a constant issue since later this summer. For those of you new to vinyl pool repair, liners and steps have to be done at the same time. You can see in one of the pictures the material used to "refurbish" the step was put down in ways that it is uneven all around the steps and sheds almost every time you touch it. If we cannot get the step to maintain integrity with a repair, we run the risk of not only having to redo the concrete and a new fiberglass step but the liner as well. We went with Vlad originally because he insisted that he could refurbish the step. No other contractor said it was possible. He assured us if he thought it wouldn't work he would replace the step instead before installing the liner. We are now at risk that we may have to almost immediately replace the liner we just had installed that we ordered in April that was only installed in August and get new steps which will easily cost us over $12,000.

I am a new pool owner and just moved into my new property with a pool that looked like a swamp. The pool and equipment had extensive damages and the whole thing needed to be gutted. I reached out to many pool companies giving me outrageous quotes until I landed at Summit Pools. Vlad, the owner of Summit Pools was very prompt and courteous in responding to all the questions I had regarding remodeling the pool and replacing all the equipment. He made three trips to assess the damage and determine the work needed to have my pool up and running. Vlad provided a very reasonable quote for such a large project. Him and his team did an amazing job at replacing the liner, adding a new pump and filtration system, installing the LED light and gave me a head start on all the chemicals that I would need to maintain the pool for the whole season. Summit Pools used the best and high quality materials on the market and they saved me money wherever they could. I have a 20 feet by 40 feet pool which would need 35000 gallons of water and I was able to use my home water to fill the pool. The rest of the pool companies were charging me $2500 to fill up with a water truck. They also did an amazing job at closing the pool as well and provided me with everything required for an additional charge. If you are looking to replace a liner or need rework of an existing pool, I would recommend no one besides Summit Pools. They are very knowledgeable and do very high quality installation and maintenance. If you hire them, they will not disappoint. I will never go elsewhere for my pool concerns. They have a client for life.

Summit Pools has been great and the best company we have found in repairing our pool. They have been on time, always honest in their assessments, done the job correctly, very reasonable in price. Hire them with absolute confidence..you will not regret it! Of c. six companies we have used over the years they stand alone...

Really nice guy! Came on time and checked everything he needed to give us the best quote.

I hope this was an isolated situation. The cover of my pool did have a lot of leaves. They came out quickly when I called which was surprising since most companies are very backed up. They opened the pool and I have been spending a lot of time every day trying to get the pool ready to use. It has been a week and my pool is still not ready to use. I have contacted the service that I have normally used and did not because the wait was so long. They will be coming out on Wednesday to get the pool usable. Basically I will be paying twice to get my pool opened, once to open it and it is not usable and once in order to actually be able to use it. I am very disappointed with this company. The two young men that came out were very nice but nice does not get the job done. I will not ever use them again. I did call them and they said they would come back out for $100 to check it. To me that would be like burning my money. I will use a company from now on that will get the job done.

These guys were Extremely communicative and listened to everything before starting job. They were on time and ensured the pool was up and running and cleaned up as it should be before they left.

Cannot give a real rating as work will no t start till May!!!

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