Sleepy's The Mattress Pros

Mattresses

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Showing 1-1 of 1 reviews

Christopher N.
07/2012
1.0
mattresses
  + -1 more
On the Memorial Day weekend we went shopping for a King Size bed. We had visited 3 stores and had narrowed our search down to 2 mattresses we were considering. We decided to visit Sleepys in Alexandria before making a final decision. There were no customers in the store, and 2 sales people. A pleasant woman greeted us as we walked around the store and tried out different mattresses. We found a set that we were seriously considering and, when it became clear we might actually be purchasing something, a middle aged salesman basically took over from the first person who had been helping us. Which we both thought was rude. We've learned that negotiating at mattress stores is common practice, and based on other mattresses we'd tried out earlier in the day, we decided we'd be interested in purchasing a mattress/boxsping if the price could be reduced by $200 (from $1100). Instead of being straight with us, the salesman started making all of these ridiculous claims about how busy they were (we'd been in the store for 30 minutes and hadn't seen another person), and how $1100 was the best possible price. When we decided we'd be better off buying elsewhere, he started making "phone calls" to his managers. I put "phone calls" in quotes because I'm fairly certain he wasn't talking to anyone on the other end. He did 99% of the talking on the phone call. Instead he was just trying to make it appear as if he was doing everything he could to get us the best deal. He started searching in his computer's "system" to find "special coupons" that we might be able to use. He magically found a coupon for free delivery for individuals who work for a non-profit (after finding out I work for a non profit!). But I believe he was really just trying to deceive us. He put a lot of pressure on us to buy right at the moment. When I suggested that we'd like to go across the street and grab a quick bite to discuss out $1000+ purchase, he said that he wouldn't honor the best price he had just given us 20 minutes earlier. Then, after we informed him we didn't want to do business with him if he wasn't willing to let us discuss our budget first, he said he would honor the price but only if we put down a deposit. Then, as we were literally walking out he stopped us again, made another fake phone call, and brought down the price $100 more, even though he had just assured us we were already getting the best possible price. By this time he had wasted at least 30 minutes of our time with BS, high pressure sales tactics, and manipulation. and we would have rather slept on a bed of nails than give this sleazy salesman our business. We ended up going back to Mattress Discounters and getting a lovely Sealy iComfort mattress. Bottom line: Sleepys employed high pressure, and likely dishonest, sales tactics. Life is too short to put up with that. I will never set foot in another one of their stores, and would recommend others to beware.
Description of Work: We went to Sleepy's Alexandria in hopes of purchasing a King size mattress and box spring for the Memorial Day holiday. We had a terrible experience with the sales person and ended up leaving the store do to ridiculous pressure tactics and childish behavior.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


    Contact information

    4525 Duke St, Alexandria, VA 22304


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    Service Categories

    Mattresses

    FAQ

    Sleepy's The Mattress Pros is currently rated 1 overall out of 5.
    No, Sleepy's The Mattress Pros does not offer free project estimates.
    No, Sleepy's The Mattress Pros does not offer eco-friendly accreditations.
    No, Sleepy's The Mattress Pros does not offer a senior discount.
    No, Sleepy's The Mattress Pros does not offer emergency services.
    No, Sleepy's The Mattress Pros does not offer warranties.

    Contact information

    4525 Duke St, Alexandria, VA 22304