Richard Winkler claims over 30 years of experience and emphasizes his quality work and attention to detail. He claims that their quality work lasts several years unlike the work other painters who do inadequate preparation of surfaces before painting [which lasts a few years]. However, the estimating and actual work is done by others. He came to the property when there was a problem with the quality of the work. Wilbert evaluated the job and drew up the estimate. He was prompt, courteous, and explained the extent of the work that would be done. Wilbert's brother, William, was in charge of the work and he worked on our home with a second painter, Antonio. Richard sent a different contractor to do the wood repair. That subcontractor was not licensed. At my request, Richard allowed the work to be performed under his license. The subcontractor did a good job. The job started out well. They stripped the old paint down to clean wood in most areas. But by the second day, William informed me that the job had been under bid and he needed to increase the price. I complained to Richard, who assured me he would honor the written contract. I?m not sure how William calculated his hours, as he charged for several more hours than he and Antonio spent on our property [the time from when they stepped out of their truck to the time they were driving down the street]. I also observed William spending increasing amounts of time just standing around drinking or talking on the phone - not working. The last several days on the job, William was constantly on the phone even when he painted. At times William left the property for half a day or more leaving Antonio to work alone. The only break I saw Antonio take was his lunch breaks. William took 12 days spread over 3 months to do the work. Some of the delays were due to time for the window glazing to cure before painting, William's injury, and my availability. They initially used the wrong shade of paint. I felt Richard initially blamed me. Fortunately, it was clearly stated in the contract that the color would match. When this was shown to Richard, he assured me it would be corrected. There were several places on almost every window that had been missed, the window glazing had irregular edges and I felt there was excessive glazing on the windows [see pictures. The gray lines along the panes are glazing that you see as you look out the window]. I was charged $150 for pressure washing even though William did not use a pressure washer. Richard reported William claimed he took 4 ? 5 hours to hand wash the wall. However, I witnessed and confirmed with William that he had hand wash the wall in 2 hours. I showed the problems to Richard and Wilbert. They agreed to correct the problems and sent out Armando and a different painter. Armando fixed the glazing and repainted one coat on all the windows and siding in 1 and ? days. He did come back 3 times to touch up the spots he missed, but he spent less than an hour each time. Although I had marked the areas with tape, at the last visit I had to point out each missed spot personally to be sure he painted everything. The last visit could have been completed in under 20 minutes but he kept stopping to chat to the other painter so they were there for an hour. William also claimed it took 6 hours to patch and paint a portion of ceiling. Yet we watched William and Antonio do the job. The total time including preparing the area was timed under 2 hours. See attached picture. The dark areas were spots where I tried to match paint. The grey area was primer. My husband and I put up the blue tape and corresponding plastic on the windows and around the chandelier. William put up the plastic on the walls held up by white tape. The tape is 2 inches wide. William painted the ceiling between the plastic covered wall and the blue tape in the middle of the ceiling. He charged 6 hours for painting that section and patching the 2 ? 3 spots in the ceiling. My final bill was ~$1,000 higher than the cap on my estimate. I pointed out that there was a cap and informed Richard about the discrepancy in hours. His wife, Cristina, informed me I owed the higher amount. She insisted that the higher amount did not include additional hours that they had not charged. She did state that if I did not agree I should pay what I felt I owed. I paid the cap of the agreed upon amount. I believe it should have actually been less but other than the times I recorded, there was no way to prove that the hours had been over stated. The end result is a decent job, but for the cost I paid I expected a professional experience. I greatly appreciated that Richard did not argue fulfilling the terms of his contract. I would not use William again, but I might consider Richard and Armando.