Nations Choice Exteriors

Abjectly poor customer service, in general, though not for my family's experience specifically. Good products and people, mostly reasonable pricing. Mostly reliable work. Too transactional, not enough warmth. ... I would grudgingly recommend them as an employer for certain types of sales professionals and managers. I had a profitable experience with them over 15 years, but benefits are negligible and perks are based on ancient pay/bonus call center structures and models. If you are talented and can do better, than do better and work elsewhere. If you are desperate for a job, or just out of a halfway house or some form of incarceration, it is a good fit. Disclosure: I am a former employee and 1099 contractor with the company. I was not hired out of a halfway house or form of incarceration. I am talented, and have recently moved on

I contacted Nations Choice on December 3, 2020, in to reference the newly installed windows from November 2020 (full house replacement). Its been over 30 days since I contacted them regarding the issues with my newly installed windows (windows not sliding properly in their tracks, windows not locking without excessive force, screens not staying up). It took three weeks for someone to come out and look to address the problems. The person that came out from the organization said they would order replacements for some of the issues and that the significant case with the Bay window would be handled directly by the president, John Kim. There is ZERO resolution on the horizon and no contact from him. This is unacceptable customer service and a violation of their Lifetime Labor and Materials warranty. Nations Choice improperly installed an ill-fitting bay window and haven took zero steps to remedy the issue.

The service was great but it took longer for the work to be done because they damage the siding but they also took care of it.

Siding was replaced, Trans National is an excellent company

They did and excellent job for a reasonable price. They included drip edge for the peak next to the siding and for directing water into the gutters.

Very smoothly.

They were prompt, reliable, and efficient. They were meticulous, everything was done in the time frame promised or less, and the results are dramatically better. Best of all, their bid for the roof was half the price we were quoted by another contractor.

Work was very good, done in 2013

To say TransNational Corp. did an excellent job would be an understatement. We couldn't be happier. From the first interview with the company's president to the crew doing the final cleanup after the job was done, my husband and I were impressed by TransNational's professionalism, hard work and attention to detail. Phone calls and emails were promptly answered. Phone messages were immediately returned. When the project was in progress, one of the managers came by to make sure that the project was on time and on track, and that we were satisfied by the quality of work. The crew, led by Jay, was top notch. They arrived on time every morning and worked diligently. Before they left, they made sure the work site was cleaned up and that all materials and tools were put away. They also showed great respect for our neighbors, making sure that nothing got on their lawns. It was a pleasure working with them. Our residing project captured our neighborhood's attention and has received many kudos. They love our "new" home as much as we do. Several of them are interested in hiring TransNational to replace their siding with Hardie Board. One of the nice benefits was immediate energy efficiency because of the new siding and windows. In recent years, we had to crank up our furnace and the home still felt drafty. That's no longer the case. We highly recommend TransNational Corp.

Perfect! Painters (different company) were here the week before and the difference between crews was amazing. Punctual, all day on the job site, clean-up everyday, respectful of landscape, and top notch professionals. The Transnational crew were experienced and experts at the details. I highly recommend John Kim and his Transnational team.

TransNational Corporation was the second estimate my wife and I received to wrap the wood trim and soffit on our home. We decided to go with Transnational because the salesman provided detailed information about the work that was to be performed to wrap the wood trim. He further explained that since my house includes decorative crown molding under the soffit his wrap workers would not cover the crown molding by boxing it in like many other contractors, but instead would wrap each piece of crown molding to keep the artistic style. As for job price, TransNational was comparable to the other estimate we received. A search on the internet of the wrapping material used by TransNational Corporation was also another deciding factor. The same night we met with the salesman we decided to go with Transnational and put a deposit down to have the work performed. We were provided a carbon copy that listed the work that was to be performed, the cost, and a receipt for our deposit. We were told the work would begin in approximately two weeks. Three days after meeting the salesman we contacted him and asked if they could also replace our gutters and was told "yes". He also mentioned he had his crew finish a job early and could begin the work a week early, if acceptable. We agreed. We received an email the same day with the gutter work order form for us to sign and the price agreed. The work crew arrived at 0800 the following week as agreed. I confirmed the color of the metal wrap and soffit and they began. It took the crew a total of three work days to complete the job. One day it rained heavy in the morning and one of the workers showed up at 0800 to say that they were not working because of the rain and would be back the following day when the rain stopped. The crew did show up a day later after the rain stopped. The gutter crew (another group) showed up the last day on the job and replaced the gutters. I walked around the house and found nothing that needed to be fixed or corrected by either work crew. Overall, the work performed and quality was exceptional. All expectations were met.

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Every thing was done very professionally, the company dealt with Fairfax County Zoning and new all the requirements. Weeks after I had a problem with zoning I called Transnational they were very helpful and new exactly what to do within 24 hours the problem was solved. The workmen ship was excellent. It was expensive but the quality was well worth it.

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This is our second major project with Trans National.  We were very happy with our previous project in 2011.  For us, having a company that you trust will do a great job is the top priority.  There wasn?t any doubt that Trans National was the best company for this new project.  Just to be sure I checked up on them on Angie's List and was happy to see many other customers with very good reviews. 
In 2011 they replaced four windows, a storm door on the back of the house, several transom windows, and a very large French door.  The project was a big expense and relatively complex.  This was a complex project that we were 100% happy with the outcome.  We had one minor issue (with the door, not the installation) and they were happy to come out and for free and fix it.  The windows that they installed at that time are called Simonton. We have been pretty pleased with the Simonton windows.  More on this later. 
We've been on their call list ever since - they are really good about not bugging you.  Usually when they call, we'd say "not yet, call us in 6 months".  We knew that someday we'd be ready to spend money to replace more of our windows.  When they called in early November we were finally ready.  We were pleased that Stephan, the same person who worked with us last time, came over to work up the estimate. 
We had original wood windows in our house.  Over time we'd replaced some windows downstairs (including four Simonton windows installed by Trans National).  We still had 20 of the original wood windows.  Many of those windows were fogged and rotting.  During the cold and windy days of previous winters we could almost feel a breeze coming in.  Our windows are all various sizes, some really large that don't open, a few floor to ceiling windows, etc.  We worked up the pricing with Stephan and it came in pretty reasonable in our opinion.  I think that we got a previous customer discount, although I'm not really sure that we got their best possible price.  Because we were so happy with their work last time and the price was actually less than we expected we just signed up on the spot. 
One issue that we had right away is that our house was wood wrapped by another company in 2001.  Trans National didn?t have a good match of our wrap color.  The samples that they showed us were not going to work for us.  To their credit they worked really hard to find a nearly perfect match!  Even the president of the company came over to show the samples to us and ensure that it was going to work.  They went above and beyond and it made a huge difference in the result! 

Our second nice surprise was that Jay came over measure.  Jay ran the project in 2011 and we still remembered his incredible attention to detail.  He was going to be the foreman for our window project too. 

The windows arrived the day before the job and we stored them in our garage overnight.  Jay and the crew came early on Saturday morning.  They worked all day.  The great thing about the window installation was that they put the windows in really quickly ? it was a cold day and we felt bad for them outside working all day.  The hard part of the job was the wrapping and caulking around the windows.  They worked all day and didn?t quite finish up.  So they came back on Monday for another few hours to finish.  In addition to the windows, they also put in a new storm door which is also great.

The windows that we had installed are Alside vinyl windows.  They are functionally similar to the Simonton windows that Trans National installed in 2011.  I am no expert on windows, but if I had to guess I?d say that the Simonton windows are better ?they seemed to be sturdier and higher quality.  I asked Jay about Alside vs Simonton, remembering that Jay IS an expert.  He said that the Alside windows are better.  From what I?ve read online my conclusion is that the most important thing about a window is how it is installed ? on that note I think that we were wise to have had Tran National installing ours. 

I know how important online reviews and recommendations are. I use them religiously before considering any company or product so I am providing this review in the most unbiased way I can.

The TransNational crew and services were first class. The project manager Jay, a master mechanic and installer himself was on the job actually working the installation as well as managing a four man crew. His knowledge and experienced showed. Loved the responsiveness, professionalism and over all project outcome. The team went above and beyond and I will be contracting with TransNational again soon to continue the update work on our home.

I have to say, the support went far beyond expectation including, the communications from the in house team members, the finance team and first and foremost the work of the teams representative in our area Jeff Seidel who worked with us to put a package together that worked perfectly for us. 

Would recommend the TransNational team without reservation.

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They did an excellent job. Quality workmanship, arrived early and worked late. Polite and competent technicians.

unknown

The windows are beautiful! They can be easily opened and closed with one finger. The service was beyond excellent - they delivered as promised and exceeded all expectations. I am wring my review now because I misplaced my warranty and they responded immediately to send out replacement paperwork and electronic copies. Five years after install and TransNational is still extending tremendous customer service for their product. I cannot say enough about how impressed I am with their friendly and professional team.

My townhouse deck was old, the wood warped, etc.  Plus it was only half the width of the house.  I called three companies for an estimate on a new, wider deck, and went with TransNational.  They moved all the stuff--grill, tables, chairs, etc.--from the deck and the patio underneath.  They removed blocks from the patio to install new support columns and replaced the blocks to make the patio look undisturbed.  Of course, they also built a new deck of Trex synthetic flooring and rails.  The construction was fast and included county inspections.  They were careful to comply with county, HOA & other rules.  When they got to the end, there was a minor glitch when they found they'd forgotten to bring one of the railing brackets, but that was resolved in a couple days.  They also carted away not only their own leftovers, but all the pieces of the old deck and a backyard arbor we wanted to get rid of.  At the end of the day, we have a new deck that looks great.

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The company (recommended by a friend) came in to give us a quote and sold us right away. We decided to get 5 out of our 10 windows, with a plan to do the remaining 5 in the coming 6 months. Our windows needed to be replaced as the seal wasn't strong and with a newborn in our home, we contemplated caulking the windows shut to avoid any cold air from slipping in...that's when we knew it was time to contact a professional. A few days after we sealed the deal they came to measure the windows. In about 1 and a half weeks the window replacement was scheduled. The day of the replacement, the techs arrived early and remained professional the entire time. They cleaned up after themselves and took our old windows with them. Overall, the company was efficient, reliable, professional, and punctual. A process that i thought would be lengthy was completed with ease. I would definitely recommend this company and will use them again very soon to complete our window replacement.