Maid Brigade Capital Region

This company does not deserve 1 star. Utterly the most TERRIBLE service ever. Maid Brigade has a serious scheduling problem. I had a regular scheduled cleaning. I made scheduling concessions often for their benefit. They changed the date of my cleaning without my approval. Their scheduling issues were so horrible that they missed a month. I called the office to complain that I didn't receive my monthly cleaning. They had the audacity to tell me that they sent notifications to me. I said no you didn't and I rechecked my text messages. They sent me a text as I am on the phone as "notification". Customer service was rude and did not try to reschedule. They didn't acknowledge that they didn't call, text or show up this month. When I tried to tell them I'll just wait until my cleaning date in November, they told me that they could not "personalize" a schedule for my needs. I wanted a cleaning that was 3 weeks away and they said that they could not accommodate my needs!!! They tried to make their terrible scheduling issues my fault and had an indignant attitude. The office is badly run and incompetent. They also have problems keeping their cleaning people. There was always someone new who did not complete the job adequately. The last time they came they left obvious dust on my ceiling fans. Their service become inadequate. I would not recommend Maid Brigade, (571)-404-6282, to my worst enemy. RUN.....

Fantastic as always.

The staff arrived promptly, worked very efficiently, and left the house spotless, including the kitchen appliances.

They come out every other Friday. I think you call into the main office and then they send someone out in your area. It works.

The ladies do very good work. I enjoy seeing Diana and Kency every 2 weeks. I'm not convinced--as the rates periodically increase--that the maids actually see any of that additional revenue. Other than that, I am quite satisfied.

Excellent. Very professional. Nice staff.

they do an excellent job on the kitchen and bathrooms. Dusting and vacuuming are also good.

Fine, good attitude

They've been pretty consistent. I think they're professional. They listen to what our preferences are. They're very considerate. The ladies came in and initially we just went through the house with them. Now they just pretty much come in and go about their business. They always check in before they leave, in case we have any issues. They are very professional ladies.

They're very professional. They are just delightful ladies.

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Cleaning team failed to mop and clean floors

It was very successfully until we had an incident where they came in with a new member and they managed to get in my drawers and stole jewelry and the company was very uncooperative into directing it and fixing the issue and I found out from the police that the same crew member was being investigated in Montgomery Country for a similar incident. They denied that there was any problem and it couldn’t possibly had been one of their people and made no offer of covering it with their insurance or anything else. We have used them for a number of years. Their level of service reigns depending on the crew. They just didn’t given us care to the quality control or to the people that came to work for them. I think they deteriorated overtime. We would give a preference to morning or afternoon. Sometimes they showed up at 8:00 in the morning without warning and other times, they came in and treated 1:00 as morning. We had some very good crew but overall, on reflection, after they were done and the bad experience, I don’t think they did well at all. I think they got comfortable.

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I've been using Maid Brigade off and on for a couple of years for ad hoc cleaning and have always been very pleased with the service. They arrive on-time, bring their own materials, are generally accurate in their time estimate to clean, and the ladies are pleasant and work hard. They also seem to pay attention to detail - in about 6 cleanings I've never found an area that they've missed. The downside has always been that they are considerably more expensive than my old service - which, ironically I fired for damaging our furniture, so you do get what you pay for. I had them in to clean again yesterday and have just contracted with them for bi-weekly cleaning - which thankfully is less expensive than ad hoc cleaning (although still pricey). Yes, they're expensive, but there's peace of mind for me in knowing that they'll do a quality job. I'm not sure how I'll feel long term about their scheduling process (you schedule a day, and then call the day before to get their actual arrival time), but I work from home most of the time, so it hopefully won't be an issue.

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I don't think any of these housecleaning services do better than a B. They shouldn't raise the rates. I have been looking for someone else because they raised the rate significantly. It was $135  and they raised it to $155. They clean for about an hour and a half or two. They send three people. They are okay not great. I have used them for years. I have got to do something because that is too much.

Another cleaner kept on postponing a scheduled cleaning till the second to the last day, which they also canceled. Fortunately, Maid Brigade had an availability. Upon arrival, the lead maid relayed that an additional cost of ~$89 will be added for extra work, to which I accepted. I was very pleased with their work, timeliness and communication.

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