I needed an outside frost proof faucet replaced and asked for an estimate over the phone which they refused to give, show up fee was $49 so I took a shot. Online estimates for the work were $150-$500, thought it would be on the lower end as it was replaced before so it already had an access panel. They quoted $950!!!! I paid the $49 and consider it a lesson learned.

Had a nasty clog that wouldn't budge no matter what I tried. Called Len The Plumber after my neighbor recommended them. Mike showed up on time and quickly diagnosed the problem - tree roots had gotten into my sewer line! He explained everything clearly and gave me a fair quote before starting work. The crew was professional and cleaned up after themselves. My drains are working perfectly now. Will definitely call them again for any plumbing issues. They handle everything from simple clogs to major water line repairs, which is convenient.

They are pricey - but wow - great service and they came ready to knock out the issue. Problem - happy house 🤩

I am writing this review based on my personal experience with Len the Plumber in Arlington, VA. In February 2024, they installed a water heater at my home, and by December 2024, I noticed rusting at the bottom of the unit, which appeared to be caused by an external water leak. When I contacted the company, I was informed that the repair would be covered under warranty. When the technician arrived to assess the issue, he stated that his only authorization was to replace the leaking valve. I inquired about the rust on the bottom of the water heater, given that it was less than a year old, and was told that his manager had only approved addressing the valve issue. I then requested to speak with the manager. During my conversation with the manager, I was told that I had two options: either accept the valve repair or they would take no further action. When I raised concerns about the potential long-term durability of the water heater, the manager explained that the leak had resulted from an issue with my building’s plumbing, which I do not believe to be the case. I disagreed with this assessment, and when I continued to ask questions, the manager became dismissive, stating that I was taking too much of his time. The conversation lasted less than five minutes. Based on this experience, I found the level of customer service and communication to be unsatisfactory. While my interaction may not be indicative of all experiences with the company, I feel it is important to share my perspective for others to consider. There are many other plumbing services in the area, and I would advise potential customers to carefully evaluate their options.

My experience with Len The Plumber has been extremely disappointing and I will never use their services again! In November 2023, Len the Plumber replaced a natural gas water heater of which (according to Len The Plumber) required a county permit, inspection, and approval. Len The Plumber secured the permit and scheduled the inspection; however, the installation of the water heater did not pass the county’s inspection. When I contacted Len the Plumber (Lauren) to get a status report, I was told that someone would get back to me. As of today, no one from has gotten back to me and when I call the office no one answers the phone. I wish there was a way that I could give them no stars.

This is a horrible plumber. First the plumber they sent overcharged me by almost $300 dollars, for a total cost of almost $800 dollars for drain cleaning. After this, the drain was still not functioning correctly, and grew progressively worse as weeks went by. When I reached out to the facility to have them finish the job they did not complete the first time, they asked me to pay full price for the service again. Find somewhere else to go, this place is awful.

There quickly and got the job done fast.

Problem:Flame in the water heater went out and water heater was not working. We called Len the plumber and got the appointment. We were told that initial fee is 49 bucks for the technician to come and have a look. Technician came and within a minute did a reset and it started working. Issue: Asked to pay 317 bucks for 30 seconds of work which was extreme. We did complain that it's too much and he didn't even tell us the quote. And there was no external part change or he didn't even open any part. At the end, he called the company and the company folks told to not charge. Out of good will we gave 50 bucks to the technician.

They charged a flat fee of $ 402 minus the 60 dollars internet discount as a flat fee. It was discovered during the process of " snaking" the outflow pipe from the sink that the peat trap was partially occluded with calcium deposits. They stated it would cost another $ 200 to replace the pea trap. The cost is only about $ 10 for the party at the maximum with no additional labour or time involved. I declined to have it replaced and later talked with the manager. I was told that they would not send another plumber to repack a $ 10 part and would refund $ 60 .( Which he explained he did not have to). The service is outrageously expensive and follow through worse.

I didn't use them as I was comparing them and found the price to be higher than others.

The work went very well. I don't remember the plumber's name except that he was a "master plumber". He was professional in all respects. As he checked out the piping under the sink, he took pictures of the situation. He was able to show us and explain to us what had been going on and what was likely to happen if the situation was not corrected. He showed us the deterioration in the pieces that needed to be replaced, showed great patience again in explaining to us what had happened, He was friendly and professional in the work and the clean up that was needed. He also noticed a small problem with the toilet in the bathroom he was working in and gave us a heads up on what would need to be replaced in the near future. We will definitely use the services of this plumbing company again.

They said the drainpipes were cleared and charged me $748. They wanted a check immediately, but I did not want to pay them until I knew they had solved the problem. The next morning their own company put a camera down the drain ( as a free service) to show me that they had performed the work and the clogged drains had been cleared. The camera showed that the drain was clogged and the pipes were full of backlogged water. The camera guy said I must have a broken drainpipe. The snake guy came back out and said there was either a broken pipe or the sewer tank was full and could take no more sewage. The snake man again demanded payment because he said he had eliminated the clog and therefore done his job. The camera guy said it must be a broken drainpipe, maybe caused by freezing. So there I am, with a non-functioning sewer system and the company Rep said they had done their job, that is they had unclogged the drain even though it was not draining. Agaist my better judgment I broke down and paid them the $748. I then called another company and explained my dilemma. They agreed to come right out and try to solve the problem. They arrived that same day and determined that the drainpipe was clogged and they unclogged it. I now had a functioning sewer system again. The Len the Plumber had worked on it, I believe on 20 and 21 November 2019 and the second company came out and fixed it on the afternoon of 21 November. I emailed the Len company on Saturday 23 November and asked for my $748 back. On Monday 25 November I called the Len company and a few hours later a lady called back, perhaps named Erin, and seemed not to understand the problem. She referred to the drain pipe"going to the street" ( we have no pipe going to the street, it goes to the drainfield). She also said that maybe the drainpipe at the toilet was broke, even though she had declared earlier that the snake guy had snaked the pipe for 50 feet BEYOND the toilet. At that point because of her seeming lack of plumber knowledge I asked her if she was a plumber. She seemed to take umbrage at this. She wanted me to send her a copy of the invoice of the second company and I suggested she call them instead. She did not want to do that and I reminded her that they had demanded instant payment, before I knew that their efforts were unsatisfactory, so I was demanding an immediate refund in the same spirit. At this point she hung up on me.

They were on time, but the price was outside of my window.

We were searching for a plumber to hook up a new bar sink in our basement. To save you reading the whole review if you don't want the details, here is the bottom line: Len the Plumber quoted us $1,875 for a job that another plumber did for $825. If you want the details, here they are. Representative arrived around 6pm as expected. He was very pleasant, friendly, and professional. We have no issues with the service representative. When we called to make the appointment, we were told there was a chance that the job could be done that evening. When the technician arrived and looked at the job, he said it was a "couple of hours" of work and didn't want to get started at 6pm. That was totally fine with us. The job itself was to run new supply lines and a new drain line to a new sink that we had already installed in a countertop in our basement. The new sink was against a wall that opened into a closet where existing supply lines and a drain line were present. Very easy access to all of the existing plumbing, and easy access to both sides of the wall where the new lines needed to be run. The distance from the existing plumbing to the new sink is only a few feet. It probably would be less than 20 feet total of new supply line that needed to be run (10 each for hot/cold). After checking out the scene, the technician went to his truck to work up an estimate. When he returned to the house, he said it would be "eighteen seventy-five" to do the job. My mind took several seconds to digest what he had just said. Here is my best recollection of the dialog that followed: Me: You mean ONE THOUSAND, EIGHT HUNDRED AND SEVENTY-FIVE dollars? Him: Yes Me: You said it was a "couple hour" job - what is your hourly labor rate? $500 per hour? Him: That's a flat fee for the whole job. We can't break out labor and supply costs. What were you hoping to pay? Me: I'm hoping to pay as little as needed to get the job done. How can you possibly justify that amount? Him: It's just what it costs. If you call any of our competitors - F H Furr, Michael and Sons, they are going to charge the same amount. Me: That's insane for a small job. Him: Let me talk to my manager and see if we can lower the price. Me: You're going to have to lower it by half for me to even consider it. Him: We can't lower it by half, but let me see what I can do. (goes to truck for a call with his manager, and returns) Him: We can take $200 off that price. Me: No way. Have a nice day. ----- Unbelievable. I've literally had far better experiences with buying used cars. No way we'll ever call Len the Plumber again. Once again, we had no concerns whatsoever with the service technician that came to the house. He was just at the mercy of his bosses who were trying to squeeze us for as much as they thought they could get us to pay, regardless of the actual amount of labor or supplies to do the job.

The technician postponed the appointed visit (3-hour slot) from one day to the next day. The next day postponed again the appointed time slot to later in the day. Upon calling the company looking for him later in the day somebody came, saw the task, charged between $160-$260 to rebuild the "architecture" of the tank. We declined, but had to pay him $49 for the visit. The next day we call another agents through our insurance, who came right away, changed the flusher within 10 minutes. Charge: $91 (flusher included).

Do not recommend them as they are clearly a franchise with inept schedulers. Over the years, I have been much more satisfied with individually or family owned small business owners. When I initially called, I told them the specific problem related to our geothermal and they said they could do the work which I understood to be the same day in afternoon ... as advertised and as told. When the window for them to come came and I called to check to see if someone coming, they said the scheduler had scheduled them for the following afternoon. I said I need it sooner and they said they could come in the morning between 8-12 the next day ... Friday - also mentioned it was for geothermal again. I called Friday morning at 8 to ensure someone was coming out sooner vs. later as the AC no longer working and under a heat advisory. The scheduler said since they were already scheduled should be one of first visits and that they would call before coming. About 30 minutes later, I got a call from the dispatcher saying they do not work on geothermal and would have to call someone else.

He had one on the truck and it was suitable.

Upselling to also replace flapper and intake. Parts replaced two months ago. Toilet now runs by itself off and on - partial flush. Promised to visit to fix and have not shown up as of two days later.

Here is how my dream of finally purchasing my 1st home turned into a NIGHTMARE experience because of Len the Plumber. I called them for a simple fix of a leaking pipe before we moved into our home. 4 days after we moved in I came home to find my home FLOODED due to a pipe they did not secure properly. The plumber told us it was their fault and they will pay to fix our home. After many days of sleeping in my office we finally called Len The Plumber back who told me I needed to file with my insurance company. We were HOMELESS FOR 3 DAYS and currently 20 days after the flood still have nothing accomplished!! We are currently paying for the damage that they did which is estimated at over $100,000. Yes that is correct, $100,00. We have asked for a refund and as of today, 20 days after our home was flooded they will not pay for the damages they caused nor will they even refund us for the service that they did not correctly provide. My best advice STAY FAR FAR FAR AWAY FROM THIS COMPANY!!!! They suck!! And on top of that their manage, Rich Grimes, is the most worthless manager I have ever had to deal with. Slimey, slimey company who will screw over every customer they can. STAY AWAY!!!

Technician arrived very quickly which was great. He had to snake the main line and said it was cleared all the way from the house to the street. Problem was that the toilet was so backed up with sewage and toilet paper that the snake was turning on itself (said the technician). He gave me a business card for a company to clean all the mess in our basement bathroom. I was told that after the sewage was cleaned from the toilet that all would be fine. Was charged $495 but had a $99 coupon from website so I paid $396. I asked the technician about installing a new toilet that I have already bought that was sitting in the basement. He told me it would cost $489 to install my toilet. Crazy! He said the cost to buy a new toilet and have him install it would be $520. Told him to forget it. He told me that someone else from the company would be over the next day to check the line with the camera. That technician told me everything was clear and after the toilet is cleaned all should be fine. The cleaning company came and cleaned and sterilized the bathroom (cost was $900). The toilet is still blocked. Called Len the Plumber they won’t try and snake the toilet again. Original technician called me back and said that I need a new toilet because there is a hard blockage in mine. Isn’t there job to clear the blockage? Price would be acceptable if they had completed the job. The toilet is unusable and I still have to hire another plumber.

I called Len the Plumber on September 27th. They scheduled for that afternoon and the technician arrived on time. Good Start - however that would be the end of the good news. I had two tasks - repair the line so that the flow would be improved (Which was NOT Fixed) and install a new fill valve. I supplied all the parts. Nelson, the technician convinces me that the line replacement will be Very complex and difficult and that would cost $353 dollars and to replace the fill valve would cost $228 - with a little discount the total came to $516. The whole job (Labor only) was done in 85 minutes - generously giving saying that the job was an hour and a half works out to a labor rate of $344 per hour! The technician did NOT report that he broke the bottom of the vanity - he did move the break so that it was less obvious (which my wife spotted immediately. I contact Mr. D. Gordon, the manager on Monday and he stated that he would talk to the powers that be and make things right. I Did not hear from him for over a month and sent an email on October 30th. No reply on that either. They are rip off artists (GROSSLY Overcharging) and dishonest about damage and cannot be trusted to their word! Stay away from Len the Plumber!

Everything went great! Had to replace the main water line and completed the difficult project done in a day for about $3000. The following day, the 12 year old hot water heater went out with the new water line pressure. They made it a priority to replace our hot water heater as quickly as possible for about $1000. Besides using all of our savings in one week, we received a high quality service and product from Len the Plumber. Will used again for plumbing emergencies and problems.

Never showed up

Serviceman arrived on time, quickly completed the work and left. Cost was the base price for a service call. No problem since.

Attempted to clear kitchen sink drain numerous ways and charged for each "attempt". $800.00 to unstop my kitchen sink! His final try was simple and took 20 minutes. But he charged me for all of the previous useless attempts. I persisted and finally got $175.00 refund.