Computer repair, laptop, notebook system & motherboard Repair. Cell Phone Repair Software Repair , Virus Removal , Data Recovery
Computer repair, Data Recovery, Virus Removal, laptop, notebook system & motherboard Repair. Cell Phone Repair Software Repair
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
0% | ||
0% | ||
0% | ||
13% |
"[Member Name Removed] dropped off his laptop on May 17th 2021 (Yes, over a year ago). We contacted him with the diagnosis on May 18th 2021. On May 19th 2021 he requested to email him a quote (which we did). On May 27th 2021 we sent him a reminder via text. Two months later, on August 16th 2021 he responded that he will come and pick up his laptop. He has never contacted us since. He showed up on September 12th 2022 (after 1 year and 4 months) asking for his laptop which we moved to storage and eventually recycled per our policy. He did not contact us once during all this time to ask to keep his laptop. As a result he left us a 1 star review for failing to keep his laptop for One year and 4 months."
"The customer dropped off his Alienware mini desktop that was not turning on. He told us when he dropped it off that he knew it was a blown capacitor that was causing an issue and wanted us to take a look at it. We provided the customer with a diagnosis and are capable of doing component level repair on it without replacing the board. The customer declined our offer to repair and we charged him $65 for the Diagnosis, which he agreed to when dropped off his computer. He also mentioned he went to another shop and they told him the same diagnosis for the same price. We are not sure why the customer came into our shop, let alone any computer shop if he already diagnosed his device, claiming he knows how to microsolder and fix his defective motherboard. He also copied and pasted his review on multiple other sites trying to hurt our rating."
"Thank you [member name removed] for taking the time to post this positive feedback! We're truly happy that you had a good experience and that your computer is running well again."
I have a five year old Toshiba Satellite laptop with the Windows Vista operating system. While performing routine file cleanup & procedures to improve system performance a restart was required, but that process could not be completed. Thus the start-up program could not be operated, etc. In December 2014 my laptop had been taken into a well respected computer repair shop in Central Florida ?where I reside?but they were unable to determine what the problem was.
I delivered my laptop to LapFix Computers on 12/16/2014 asked them to examine it, diagnose the problem(s) and fix it if at all possible. They quickly identified the cause of the problem and resolved it. So I asked if they could determine why the system operation is so slow. They advised that there was only 2GB in RAM but it could be increased to 4 GB which was agreed to. When I retrieved the unit on 12/ 18/2014 $130 was paid for the OS repair and RAM upgrade.
On 12/27/2014, just before returning to Florida, an additional visit was made to LapFix to report a newly arisen problem --- the intermittent failure of the switch to turn the lap top on. The technician said he would keep the unit, investigate the problem, repair it and mail the repaired machine to me. Thereafter we discussed progress and other improvements such as replacement of the 250 GB hard drive with a Toshiba 500GB HDD. For that they would also clone the new HDD to recover all data, programs, settings etc. from the old drive. That and a new system board were installed. Additional charges were made for the work performed, replacement parts and mailing of the laptop back to me. My total cost was less than $300. I received the refurbished machine via FedEx on 2/17/2015. It now works like a new machine.
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