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H2O Pool

Pool and Spa Servicing, Pool Construction and Installation,

About us

10 employees

Business highlights

Emergency services offered
18 years of experience

Services we offer

waterfalls, spas, raised walls, diving boards, autocovers, automatic controls, Pool & Spa Service.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
2.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
0%
2
20%
1
60%

Filter reviews by service

Showing 1-5 of 5 reviews
Bambi L.
Jun 2013
5.0
Pool and Spa Servicing
Yes, I recommend this pro
$285,000
Everything went well, the owner and a young man did all the work, completed in one day. Still working great this season

Christine W.
Nov 2012
1.0
Pool and Spa Servicing, Pool Construction and Installation
$7,500,000
The project was riddled with problems from the beginning.  The wrong tiles were partially installed and had to be removed and reinstalled.  The pump broke week 1 and had to be replaced. The project was way over deadline so that we missed out on swimming for most of the summer.  Worst of all, H2O did not pay one of its subcontractors who then threatened to sue us for their non-payment.  All in all a disaster.  Would never recommend them to anyone to install or service a pool.

Duncan R.
Sep 2010
2.0
Pool and Spa Servicing
$17,000
By Wednesday afternoon, the house sitter said that they had not appeared. She left for a double shift and did not return until late evening on Thursday. When she turned on the lights over the pool, she noticed that the pool was flooding. The "professional staff" had left the water running from a feed directly from the well. We estimated that about 15,000 gallons of water had been pumped into a 14,500 gallon pool. The pool is solar heated. The temperature dropped from the mid-80's to 70 degrees. It's a salt pool: the salt level dropped from 3500 ppm to 1000 ppm. Of course, the chlorine level was zero! I left a message Friday morning to alert them of the problem. They came by Saturday but didn't appear to do anything except get a water sample. Monday, the added 240 pounds of salt. Surprise of surprises...I checked my AMEX statement and there was a charge for $120. I've spent another $50 to $60 in chemicals since the service. Lucky thing I'm on a well...can you imagine my next water bill if I had lived in Reston?

June N.
Aug 2010
1.0
Pool and Spa Servicing
$45,000
AWFUL!

Linda S.
May 2009
1.0
Pool and Spa Servicing
The company missed three appointments to make the repairs, and did not contact us to let us know that they would not be coming out. In addition to not getting the work done on time, we missed time off work. We have, of course, given up on them.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

H2O Pool is currently rated 2.0 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 9:00 AM - 5:00 PM
H2O Pool accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, H2O Pool offers free project estimates.
Yes, H2O Pool offers eco-friendly accreditations.
No, H2O Pool does not offer a senior discount.
Yes, H2O Pool offers emergency services.
No, H2O Pool does not offer warranties.
H2O Pool offers the following services: waterfalls, spas, raised walls, diving boards, autocovers, automatic controls, Pool & Spa Service.

Contact Information

520 John Carlyle St Unit 302, Alexandria, VA 22314

Service Hours

Sunday:9:00 AM - 5:00 PM
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:9:00 AM - 5:00 PM
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