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H2O Pool

Founded 2007 • With Angi since May 2009

2.2

(5) Verified Reviews

Business Details

Phone Number

Address

520 John Carlyle St Unit 302

Alexandria, VA 22314

Description

10 employees

Verified Reviews

A few reviews for this pro...
5.0

06/17/2013


Bambi L.

Everything went well, the owner and a young man did all the work, completed in one day. Still working great this season

Description of Work
Replaced our pool system for wireless; iAqualink via iphone/ipad. Also, installed a high powered apple wireless router specific to the pool area.

Category pool cleaners

1.0

11/01/2012


Christine W.

The project was riddled with problems from the beginning. The wrong tiles were partially installed and had to be removed and reinstalled. The pump broke week 1 and had to be replaced. The project was way over deadline so that we missed out on swimming for most of the summer. Worst of all, H2O did not pay one of its subcontractors who then threatened to sue us for their non-payment. All in all a disaster. Would never recommend them to anyone to install or service a pool.

Description of Work
H2O installed our in ground pool.

Category pool cleaners, swimming pools

2.0

09/27/2010


Duncan R.

By Wednesday afternoon, the house sitter said that they had not appeared. She left for a double shift and did not return until late evening on Thursday. When she turned on the lights over the pool, she noticed that the pool was flooding. The "professional staff" had left the water running from a feed directly from the well. We estimated that about 15,000 gallons of water had been pumped into a 14,500 gallon pool. The pool is solar heated. The temperature dropped from the mid-80's to 70 degrees. It's a salt pool: the salt level dropped from 3500 ppm to 1000 ppm. Of course, the chlorine level was zero! I left a message Friday morning to alert them of the problem. They came by Saturday but didn't appear to do anything except get a water sample. Monday, the added 240 pounds of salt. Surprise of surprises...I checked my AMEX statement and there was a charge for $120. I've spent another $50 to $60 in chemicals since the service. Lucky thing I'm on a well...can you imagine my next water bill if I had lived in Reston?

Description of Work
Prior to requesting pool service from H20, my experience with H20 was satisfactory. I purchased chemicals and some replacement parts and the staff was very helpful. Based on that, I asked H20 to service the pool while we were on vacation. We had a house sitter, who is a nurse and works long hours. I asked H20 to service the pool on Tuesday.

Category pool cleaners

1.0

08/24/2010


June N.

AWFUL!

Description of Work
I hired H20 pools - which is now located in Great Falls - to do pool openning and weekly service. They were a no show for the openning and then a half hour late for the second appointment. The opening job was very poor. I had a problem with my polaris and asked them to look at it - and again a no show. They billed me incorrectly (luckily for me - since I had agreed to pay for the season, but they only charged me for the month) They showed up 4 out of the 5 times to do weekly service - and I had to contact them to find out why they did not show up for the last. They said they could not service my pool - because I could not be satisfied. I agreed they could not service my pool since to this point they had not done a good job and had not followed through on anything they promised. As far as being hard to please - I don't know? I asked and paid for a service and it irratated me - that I had to call for lack of service. They agreed to refund my $89 for missed service and never saw it, and at that point they irratated me so much, I could not even be bothered to email or call them. I was not going to write this report - but I just had my pool resurfaced - and found yet another plug they did not remove at the openning - total is now up to 4. Still not sure what the heck they did for the openning.

Category pool cleaners

1.0

05/20/2009


Linda S.

The company missed three appointments to make the repairs, and did not contact us to let us know that they would not be coming out. In addition to not getting the work done on time, we missed time off work. We have, of course, given up on them.

Description of Work
We got an estimate to make repairs to the tiles and coping in our existing pool, but the work was never performed.

Category pool cleaners

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    waterfalls, spas, raised walls, diving boards, autocovers, automatic controls, Pool & Spa Service.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about H2O Pool

    How is H2O Pool overall rated?

    H2O Pool is currently rated 2.2 overall out of 5.

    What days are H2O Pool open?

    H2O Pool is open:

    Sunday: 9:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    What payment options does H2O Pool provide

    H2O Pool accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does H2O Pool offer free estimates?

    Yes, H2O Pool offers free project estimates.

    Does H2O Pool offer eco-friendly accreditations?

    Yes, H2O Pool offers eco-friendly accreditations.

    Does H2O Pool offer emergency services?

    Yes, H2O Pool offers emergency services.

    Are warranties offered by H2O Pool?

    No, H2O Pool does not offer warranties.

    What services does H2O Pool offer?

    H2O Pool offers the following services: waterfalls, spas, raised walls, diving boards, autocovers, automatic controls, Pool & Spa Service.