CULLEN ELECTRIC INC
About us
Since 2001, discerning home owners in Northern Virginia needing electrical services call Cullen Electric for all their wiring, fixture replacement and electrical systems installation. We handle all manner of general electrical, lighting, troubleshooting, additional circuitry, and service work, from security and landscape lighting to HDMI cabling, decorative installations and circuit breaker / panel upgrades. Before you simply hire a general contractor, consider the services of a licensed Master Electrician you can depend and rely on down through the years. It’s a level of service we take great pride in providing. Our philosophy is to treat you, the customer, the way we like to be treated. ADDITIONAL HOURS: FIELD MON-FRI 7:30 AM-5:00 PM.
Business highlights
Services we offer
& DIMMERS., & GENERATORS. ATTIC, & PATH LIGHTS. TROUBLESHOOT PROBLEMS, ADDITIONAL & DEDICATED CIRCUITRY. ALL MANNER OF LIGHTING FROM RECESSED, ALL RESIDENTIAL & COMMERCIAL ELECTRICAL. SERVICE UPGRADES, CEILING & EXHAUST FAN INSTALLATION. ALL ELECTRIC FOR A REMODEL & ADDITION, CHANDELIER, CIRCUITS, INCLUDING, INSTALL HOT TUBS & SPAS, LIGHTS, LOW VOLTAGE, MOTION, PENDANT, SPOT, TO LANDSCAPE, TRACK, UNDER CABINET, WIRING
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
"You are absolutely right [Member Name Removed], not returning your phone call is completely unacceptable. I went back through my notes and found where you had called and left a message about changing out the range hood and four closet lights. I also found in my notes that I hadn't returned your call, as I did all the many others that day. I missed it somehow and it remained overlooked. My prior words of apology and understanding the frustration (I too am a consumer of services) are indeed true and heartfelt, but I realize your understandably frustrated and perhaps not interested in hearing them. I apologize and hope I didn't cause you too much inconvenience with getting the necessary electrical work done for the sale of your home. Sincerely, Kari Cullen"
"Dear Mr. [Member Name Removed], I would like to extend my heartfelt apology to you for the poor experience you had with us, clearly, it was frustrating at best. While we strive for 100% customer satisfaction, 100% of the time, obviously we fell considerably short of that in your case. Each and every customer, regardless of job size, is very important to us. We all make mistakes on occasion and I appreciate you bringing this one to our attention. While I realize I cannot change your prior experience with us, and understand you would be reluctant to give us a second chance, we would very much appreciate a second opportunity for you to experience what working with our company is normally like. I know this is asking much of you but, if there's any way possible, we would like to make this right with you. If you'll allow us to try, please contact our office via email at, [email protected], or our office number of 703-822-0101. We will respond promptly! Please accept our sincere apology. Respectfully, Kari and Joe Cullen"
It was a tricky issue in an old house, and he stayed until 7:30 in the evening on a snowy day to resolve the problem without causing major damage to our ceiling. Joe was unfailingly professional and polite, taking time to explain the problem and our options and calling after hours to ensure that the temporary fix was working over the holiday.
Ultimately, the issue was completely resolved with a minimum of damage/disruption to the house, and well under budget. Would hire again and recommend to anyone without hesitation.
We will be calling Joe for all our future electrical needs.
"My sincere apologies Member. You're absolutely right, that's entirely unacceptable and certainly not up to our typical high level of customer service. At Cullen Electric we strive for 100% customer satisfaction and I am personally dismayed at our performance. I'm not sure what happened and why we dropped the ball with you, but it is inexcusable and I'm really very sorry. I would love to try to make it up to you and demonstrate to you that we really are an A+ company. If you haven't yet made another selection, can we give you a 20% discount on our labor as a chance to turn your opinion of us around? I hope you'll take me up on this offer and let us prove to you that you made a good choice. If not, I respect the frustration you must feel. Either way, I thank you so much for the honest critique of your experience with us. Thank you again. Kari Cullen Vice President Cullen Electric, Inc."
Licensing
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