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Cherry Blossom

Water Heaters

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Alex ..
12/2022
1.0
water heater repair
  + -1 more
We used this company because our water heater wasn't working well and we only had cold water at our hair salon. The company came out, said they 'repaired' the unit and did a flush on both units, charged us $1400 and left. A week later the same issue happened, so I called and they said they would come between 1-5pm on 12/30. I waited and waited until 5:15, I called and they said oh sorry the technician is still busy we can come Tuesday. First, I never received a call or text that they weren't coming until I called them. Very unprofessional. Then I said please I will stay after hours we are a salon and we are very busy for New Year's Eve as you can imagine. The call center rep said she would call the manager and have him call me. No call, no email. nothing. I had to get another company to come, pay $400 for after hours. The technician showed me pictures of the unit and what Cherry Blossom did. They left the cover of the heater completely off, the sensors had been disconnected and left that way, the pipes were no longer insulated and just copper filled with water all over dripping. He said they DEFINITELY didn't fix anything obviously and they left it a mess. I HIGHLY do not recommend this company.
Description of Work: We needed a repair on a tankless Navien water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,337

    Contact information

    Alexandria, VA 22314


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Heaters

    FAQ

    Cherry Blossom is currently rated 1 overall out of 5.
    No, Cherry Blossom does not offer free project estimates.
    No, Cherry Blossom does not offer eco-friendly accreditations.
    No, Cherry Blossom does not offer a senior discount.
    No, Cherry Blossom does not offer emergency services.
    No, Cherry Blossom does not offer warranties.

    Contact information

    Alexandria, VA 22314