Multiple storefront locations for fast convenient service and walk in service. Usually within 5 miles of your location. Baldino’s Lock & Key provides quality security products and locksmith services in Maryland, Washington, D.C., and Virginia, serving home and business owners since 1961. Our focus is on the new and exciting security products available today and we back them up with strong technical support and the quality service you deserve. With our friendly and knowledgeable staff to help guide you through the purchase and installation process, you can rest assured that protecting your family or business is our primary objective. Additional phone numbers -(703) 550-0770, (301) 963-4440, (410) 561-0961.
Locksmith services. Security system-installation, repair & monitoring. Key-less entry. Re-keyed locks. Panic buttons. Driveway sensors. Fire alarms. Closed circuit television.
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I visited the store on Duke Street in Alexandria, and saw a couple of safes that looked like they might work. However, the person at the store had no experience with safes, and could not tell me any specifications (burglary rating, fire rating, etc), and could not even find the pricing. He then admitted that he works at another location, and was only in this store on Saturdays, so I should come back during the week.
I then tried calling Baldino's main number during a weekday, and was transferred to 'Kevin', who was their safe specialist. I told Kevin what I was looking for, and he said he would take a look at some options, and call me back. That sounded good, but after hearing nothing from Kevin for several days, I called again. Kevin told me he was still checking, but he would call me the next morning. Several days later, I called Kevin a third time, and he said he was waiting on getting the prices. A week later, I called again (fourth time), and Kevin said he was just too busy, and he still hasn't gotten the information he needed, and he would have to call me back. I pointed out that he had not called me back any of the three prior times, and I asked to speak to a manager. Kevin stated he was the manager, so I asked to speak to *his* manager, but Kevin said they are all "in a different location", and could not talk to me.
I went back to the physical store, and pointed to a model, and asked "how much is this safe". The clerk again had no idea of the price, and said he'd have to call and get that information, so I should come back.
Bottom line - after two in store visits, and 4 phone calls across two weeks, I still have not been able to get any information on buying a safe. I am baffled why they are so unwilling to sell a $2,000-3,000 safe.
I cannot attest to their locksmith service, but their sales of safes is deplorable.
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Sunday: | Closed |
Monday: | 9:00 AM - 5:00 PM |
Tuesday: | 9:00 AM - 5:00 PM |
Wednesday: | 9:00 AM - 5:00 PM |
Thursday: | 9:00 AM - 5:00 PM |
Friday: | 9:00 AM - 5:00 PM |
Saturday: | Closed |