AMERICAN HOME SECURITY
About us
AMERICAN HOME SECURITY AND BURTEL is a family owned Small Business Security Enterprise providing RESIDENTIAL and COMMERCIAL electronic protection since 1972 for government, law enforcement, schools, embassies, military, business, property management, private enterprise and palatial estates in the Washington - Baltimore Metropolitan areas. For over 40 years, American Home Security and Burtel Security, have been providing system design, installation, thorough training and prompt response time for system maintenance, 24 HOURS A DAY, 7 DAYS A WEEK. Burtel Commercial Security is committed to earning the trust and respect of customers, employees and partners by providing open communication, responsiveness and accurate solutions. This is reflected in our A+ rating by the Better Business Bureau
Business highlights
Services we offer
Security Systems - Fire Alarm Systems and Inspections - CCTV - Video Surveillance - Access Control - Structured Wiring - Fire and Security Monitoring - Installation, Service and Maintenance of Equipment. All services provided for Residential and Commercial Accounts.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 0% | ||
| 0% | ||
| 13% | ||
| 25% |
In 2012, just after a recent home invasion, I contacted this company to install home monitoring services. The sales and installation team were great but the service and equipment since have both deteriorated. Having payed now for months for a home security system that does not work, I called for servicing to the system.
After requesting $200 just to have a technician look at the issues, I decided to end my business with them.
Importantly, they ask consumers to sign contracts that are clearly predatory. The agreement auto-renews every two years without notice unless the customer sends, in writing, via certified mail, within 30 days of the 2 year expiration of the contract, notice to end the relationship. Failing that, the customer is welcome to pay 80% of the remaining time left on the contract to exit.
The above is a clear and obvious predatory contractual tactic that is deployed frequently on customers who have just experienced a home invasion and are otherwise in duress. It is unreasonable to expect a customer to anticipate the end of their contract years away and ensure they take such extreme measures to exit the relationship.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.