
Alexandria Carpet One Floor & Home
About us
the finest selection of carpet and flooring in the Northern Virginia, Maryland and Washington D.C. area. Bring lasting beauty and style to your home with elegant wall-to-wall carpet and area rugs – including luxurious merino wool, natural hardwood, laminate flooring, vinyl and an incredible array of designer tile. We are also your source for eco-friendly and green flooring products, like bamboo, cork and linoleum. Additional Contacts: Residential: Shawn Bayat email: [email protected] phone: 703-212-6383 Commercial: Ralph Grove, Vice President, CFE, LEED AP email: [email protected] phone: 703-212-6393 Government: Peter LePage, Vice President email: [email protected] phone: 703-212-6363
Business highlights
Services we offer
Commercial, area rugs, carpet, ceramic, cork, custom area rugs, designer assistance & installation. EXCEPTIONAL CUSTOMER SERVICE! We use licensed sub-contractors for instaations in Washington DC and Maryland., hardwoods, laminate, linoleum, residential & government work, rubber, vinyl
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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79% | ||
16% | ||
0% | ||
1% | ||
4% |
"This review was brought to our attention by one of our customers, We hope that Mrs. [Member Name Removed] will update her report in near future (As She has done it in other search engines), For Now, I am going to copy/paste the customers updated post from Yelp. Updating to three stars. After we cancelled our order Shawn Bayat, VP of Home Interiors, reached out and offered our runners at no charge to us. He came to my house to apologize in person and scheduled the installation in less than a week. He then came to check-in on the day of installation. The installers were not only on time, but early! They kept me looped in while installing the runners and asked me questions for my preferences along the way. THIS was the customer service we were looking for when we began with Carpet One. I'm sorry that it took a bad experience to finally receive it, but I have to say Mr. Bayat really went above and beyond to make things right. It was much appreciated and we are now happy with our new carpet runners! At Alexandria Carpet one, We care about your investment. Shawn Bayat"
The quality of the product is very good and quality of the installation was wonderful.
I would definitely use Alexandria Carpet One again and highly recommend.
We live in a high-rise building so getting workers in and out can be problematic. These carpet installers where like no others! They showed up exactly on time and were some of the most pleasant workers I have ever encountered. Not only did they do an outstanding job of installing the new padding and carpet, they were careful to vacuum the room and closet. They also returned all of the furniture to the room!
I shall certainly be recommending them to my neighbors!
The floors were in ok condition but we wanted to have a darker stain and knew that the best time to have the work done would be prior to moving in. We were also notified by the company that this would be the last opportunity to sand and stain the floors because the nail heads were starting to show through the wood. The price was originally a shocker but talking to a few friends and family members it's really about in line with what quality wood floor refinishing typically costs.
They used Minwax products and we selected three stains online ahead of time to test out. The process took about three days. The first day, the team came in and sanded a little patch of wood floor and put the three stain selections down so that we could make a choice. They completed sanding the floors the first day, applied the stain and one protective coating the second day, and applied the final coat the third day. The sanding left a light dust on the walls and baseboards but otherwise the house was kept very clean. The nature of the product creates off-gassing (fumes), but the team kept the air running constantly (with our permission) to help dissipate the smell.
We have to be careful walking on the floors and can't place area rugs down for 30 days to allow the product to cure, but the finished product is worth every cent we put into it. We will have to touch up some baseboards but all of that was explained to us before the work started. There really was not that much damage done. We had an issue with a leak from the 2nd floor that we were previously unaware of due to the lack of a subfloor underneath that area. Because of this, some of the protective coating leaked through a recessed light into our kitchen onto the floors. I contacted the company and they came out that same evening to scrape the product off.
The company really made an effort to perform quality work and made sure that any concerns were completely resolved in a very timely manner.
"We at Alexandria Carpet One Floor and Home have been trying to work with Angie's List for some time to send this customer a request to define which Carpet One store location that they had the experience with. Carpet One Floor and Home is the largest independently owned cooperative with1200 flooring stores in the US, Canada and Australia. Unfortunately, with that many stores in the continental US, especially in metropolitan areas like the Greater Washington area, mistaken store identity can happen. We took the steps internally to confirm that this customer has indeed never done any business with us and did not engage with us on this flooring project. While we are equally concerned by the events as reported, we would hope that this customer has the opportunity to participate in a mutually beneficial relationship with Carpet One Floor and Home locations throughout the Greater Washington area. Being a family business for 42 years and proudly located on S. Pickett St. in Alexandria for all of those years, we value the positive connection we have with our customers, their families and friends. At our new location on S. Pickett St. we will be celebrating our Grand Opening in late September and we invite this valued Angie's List customer and all potential customers who appreciate the significance of a fulfilling client relationship to attend. We thank all Angie's List members in advance for the opportunity to earn their business."
Licensing
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