AA Appliances Repair Services Inc

Bobby warned me that he was running late but still managed to arrive shortly after the promised time. He was courteous and efficient. He charged me less than the full amount "because I am a nice person" and then, when I rushed to write the check before he had added in the tax, refused to take payment for the tax he was owed. A splendid experience from start to finish.

I am very dissatisfied

The technician took a deposit of $59.95 and said he would call me the next business day (Monday) to let me know about ordering the parts and it would take 2-3 days to receive the parts and fix the dishwasher. I never got a call so I called Tuesday to see what the hold-up was. I was told at that time that it would take 2-3 days for the parts but did not receive an estimate. (nor did I ask for one -- a hard lesson to learn!) When I didn't hear anything by Thursday, I called hoping it could be fixed on Friday b/c I had company coming for the weekend. I was told at that time that they thought the parts had been ordered but they wouldn't be available until Tuesday. When Tuesday came, I called the office and the manager said he had to call the technician and would call me back in an hour. No call. Two hours later, I called again and was told that the technician would come between 11 and 2. He came by noon. and went about taking the machine apart. 2 hours later he told me he was finished and showed me the machine working. Presented me with the $389 bill and when I gasped, he told me the soap dispenser was $169, the on-off switch was $69, etc. and I asked to see receipts for the parts. Put me on the phone with his manager who said that "somebody" said they told me the estimate. He got frustrated with me when I asked for proof that parts could really be that much - told me a website to go to but that I should let the technician go. When I said that I wanted to check before I paid, he suggested that the technician could take apart the machine and get back the parts if I wasn't going to pay. Finally, he told the technician to take $35 off the price and I gave him a check. The service is warranteed but I hope it works and I never have to deal with these folks again. What a really bad experience.

A miserable experience.