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B&T Kitchens and Baths

4.6(
12
)
Kitchen and Bathroom Remodel, General Remodeling, Cabinet Making,

About us

.

Business highlights

43 years of experience

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Check
Our recent projects
  • 1
    Homearama 2012 East Beach
    View Gallery

    Assorted photos uploaded by B&T Kitchens and Baths

Reviews
4.612 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
8%
2
8%
1
0%
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Showing 1-12 of 12 reviews
Eric N.
May 2018
2.0
$15,000
My experience with B&T is a couple of years old now and I hope that that overall management philosophy at this company has changed. We hired B&T to completely gut renovate two bathrooms in our house. The design process was reasonable-- it took a couple of rounds to get a design that we liked, but that's pretty normal. Their price (something north of $30K, excluding tile and plumbing fixtures) ,in retrospect, was probably on the high side but we liked the design and the company seemed very professional. When construction started, it all went downhill. Unknown to us, B&T is primarily a cabinet installer. All of the other work (carpentry, plumbing, electrical, tile, etc) was subcontracted. The B&T construction supervisor could not effectively manage the subs or coordinate their work. Subs would arrive and couldn't work because of a coordination issue, or simply didn't come at all. B&T couldn't/wouldn't provide a simple completion schedule despite repeated demands. After repeated complaints, I demanded to see someone in management who could help the situation-- no one other than the salesperson/designer ever showed up. In the end, we fired B&T off the job before they finished the first bathroom out of frustration. The company didn't seem to care or try to fix the situation. No one in management ever called to ask why we were agitated enough to fire them. Based on my experience, I wouldn't hire them. Again, however, this was a few years ago and things may have changed. Before I would ever even think of working with them again, I would: 1. Ask of a start to end detailed schedule of work 2. Check the references of not just the firm, but the construction supervisor, and all subcontractors. 3. Insist that B&T self-perform at least 70% of the work. 4. Get the name and cell phone number of the president of the company. 5. Make sure that the contract that they ask you to sign is 100% legal including all items required by Virginia Code including their license number, actual business name, start and end dates, etc. 6. Make sure the scope of services is detailed enough to protect yourself-- a drawing is not good enough.
Cynthia M.
Nov 2017
5.0
Yes, I recommend this pro
Design services - very professional and detailed in all paperwork. Contractor was hired through B&T Kitchen & Baths - his work was excellent, thorough, prompt, and kept me up to date on progress.
Rose H.
Nov 2016
5.0
Yes, I recommend this pro
It went well
Karl D.
Sep 2016
5.0
Yes, I recommend this pro
After a little glich in our first consultation, working with designer was more than expected. We did not use company for our remodel due to price was more than we budgeted but Jennifer still gave assistance with color scheme and knew the GC that we finally choose. She gave him high marks. It was actually a very nice experience, we actually wished we could have used them. The contractor and designer were both very knowledgeable and helpful.
Sara K.
Sep 2016
3.0
Yes, I recommend this pro
$25,000
The people were great! They did an amazing job with installing the floors, and cabinetry. We were in awe! Then about a year later plumbing problems started. We have been in our house for 10 years and never had an issue with any plumbing. But since the remodel, we have been having plumbers out to reset our toilets because they constantly leak. The bathroom sinks leak the toilet upstairs leaked into our ceiling in the kitchen. We had to pay to get the ceiling redone because the toilet wasn't lined up correctly. Now, I am writing this review because the piping in my kitchen sink has leaked and now my dining room flooring has to be replaced because it has leaked so much without me knowing that it had made it's way into our dining room. It's very frustrating because not even two years after we paid all this money to remodel we have spent so much more cleaning up water problems. We will have to get a new cabinet in our kitchen because it's filled with mold. I'm just so frustrated with all of this and after it's all said and done, I just wish we would've never got any of it done.
Karl D.
Jan 2016
1.0
Yes, I recommend this pro
$20,000
Called 1/15 am requesting estimate for total bathroom reno. The lady was to check schedule to see when someone could come to our home to see scope of work and would call right back, gave my phone number. I called back at 4:00 to see if she had info. Was told she was working on package would call me before closing for the day. Did not happen. Called back Monday AM, gave my number again was told Jennifer would get back with me, she was on a call. Never heard back.
Response from B&T Kitchens and Baths

"Good Morning [Member Name Removed], From the staff and management of B&T Kitchens and Baths, we sincerely apologize that we did not get right back to you as you were expecting. Jennifer informed me that she had been discussing your job with our remodeling Contractor to arrange a time for him to visit you at your home to give you a free in home consultation. We obviously did not live up to our "expectations" when you called back again to get an update. A person's word means everything and if we said we would call you right back, then that is exactly what we should have done. It is my understanding that Jennifer contacted you this morning and scheduled an in home consultation next Wednesday. Thank you for the opportunity to quote your bathroom remodel and possibly work with you even though we may not have given you the best first impression by not getting back to you as promptly as we said."

Dianne W.
Oct 2015
5.0
Yes, I recommend this pro
$27,000
unknown
Sandra F.
Feb 2015
5.0
Yes, I recommend this pro
They took their time to get the job done right. The end product was exactly what I wanted
Response from B&T Kitchens and Baths

"It was our pleasure to help in the transformation of your bathroom remodel. You were such a delight to work with and we hope you are enjoying your amazing bathroom remodel. Thank you for the opportunity to work on your project."

Frank H.
Oct 2014
5.0
Yes, I recommend this pro
$200,000
Met with Rich at our home a few times to figure out our needs in a new kitchen. He took measurements and designed a kitchen based on space. We then went to the showroom to go over cabinets and countertops.. This process was stress free and actually fun. He helped us narrow down choices quickly. He provided us a time line as to when we could expect the cabinets and countertops ex
everything went off as promised. They were great friendly and made our kitchen look like one out of a magazine.
Kevin M.
May 2014
5.0
Yes, I recommend this pro
unknown
Response from B&T Kitchens and Baths

"Thank you very much for your review. We pride ourselves in taking care of our customers and are happy that you were satisfied with our performance. We understand that you have many choices in the marketplace.to help you with your remodeling projects. From the staff and management of B&T Kitchens and Baths, thank you for allowing us to help you with your project and we hope you will contact us again should you need additional services."

Margaret O.
Mar 2014
1.0
As I mentioned previously the contractor never called back with a quote. It's been 7 weeks since the contractor came out to see what work needed to be done and take measurements. I am not going to chase after contractors to get work.  If you don't want the work don't bother coming to give me a quote.
Response from B&T Kitchens and Baths

"Dear A. Member, It appears we failed to give you a good first impression and on behalf of the staff and management, I sincerely apologize for any miscommunication. I must say this was not a Happy Monday for us when we saw your review. In our business, it doesn't matter who is right or who is wrong - if a customer ( or a potential customer like yourself) feels we missed an expectation, we take that to heart and our goal is to fix it. That being said, I would be remiss if I didn't tell you that I was surprised to receive your review on Angie's List. Our records show you contacted us on 2/2/2014 and by 2/05/14 our Contractor met with you at your home to review your space, and before he left your home, he gave you a quote. I recall him telling us how nice you were to him and he also mentioned how proud you were of all the DIY projects your husband had taken on himself. Since your husband had already tackled and completed most of the remodeling work prior to contacting us, he was able to give you a quote prior to leaving your home on the remaining work you needed to fix your bathrooms I recall our Contractor expressing how bad he felt that your husband had spent the time & money retiling the bathroom before deciding that you wanted to remove the Cast Iron tub. Regardless of the circumstances, I wanted to reach out to you to once again apologize for this misunderstanding. It is never a good day when a potential customer feels we missed expectations. We want Happy Customers and I am sorry we missed your expectations! :-)"

MARDEE S.
Aug 2013
5.0
Yes, I recommend this pro
It was a very good experience. They are very helpful. And actually he came back today and made some adjustment inside the cabinet for some few changes made. They have an excellent quality.
Response from B&T Kitchens and Baths

"Thank you for your kind review. We enjoyed working with you to provide you with quality cabinetry for your home. It was our pleasure to assist you with this remodel and we hope that you will contact us should you have any future projects."

Lindsey J.
Jun 2013
5.0
Yes, I recommend this pro
$1
My contractor used B&T for the cabinets installed during my kitchen renovation, which is why I don't know the exact cost of them. My dealings with B&T were great, though. They were quick to fix any issues, and made themselves available if there was any problem with their product. Shannon came to my home several times to ensure the cabinets were installed properly, and would work to fix the problem if it was not.
Gordon S.
Feb 2013
5.0
Yes, I recommend this pro
I was extremely happy with them through the whole process.
Diana B.
May 2012
3.0
I did not get any follow-ups after they came by and looked at the project.
Gordon S.
Jan 2012
5.0
Yes, I recommend this pro
$1,300
Everything was perfect.  It was great.  I would highly recommend them.  I think they gave us a lot of good advice on what to choose for materials.  They also have a contractor that works for them.

Licensing

Insured
Licensed*

Trade License Number

2705-139315A

Trade License Authority

DPOR

Trade License Expiration

01/01/2018

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

B&T Kitchens and Baths is currently rated 4.6 overall out of 5.
B&T Kitchens and Baths accepts the following forms of payment: Check
Yes, B&T Kitchens and Baths offers free project estimates.
Yes, B&T Kitchens and Baths offers eco-friendly accreditations.
No, B&T Kitchens and Baths does not offer a senior discount.
No, B&T Kitchens and Baths does not offer emergency services.
Yes, B&T Kitchens and Baths offers warranties.