Jones Heating & A/C

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They were punctual and efficient and I will call them again

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We asked for the best. We could have paid much less for a lower quality furnace and air conditioner, but feel the price we got for the best was a good price. We were very pleased with the installation experience.

They are so good. The owner of the company came out and serviced our furnace one year. He made a mistake during the service and did not charge us for the work. He could not believe he did that and was really apologetic. My mother in law use him and so do my parents. We are all really pleased.

Itemized bill. Need I say more? He was up front with the cost on the phone and beat the competitor bid by $300. They showed up on time and did a great job. They are very knowledgeable and provided good suggestions and changes to our duct work.
I would use them again.

It was an excellent experience from start to finish.

All went well, as I described.

They were able to come on very short notice (within a two hours). The correct problems were identified quickly. The tech did not have all the required replacement parts on-hand, so there was a mid-repair excursion required for the parts. Kudos for the tech hustling to get the needed parts; boo for not having some pretty standard parts on-hand. The tech cleaned the internals of the furnace as well.

Overall, the service call went well. My furnace now functions and makes less noise.

Also worth noting is that there was no attempt to up-sell me into purchasing a new furnace. I just needed my 10 year old furnace fixed and that's what happened.

I will continue to use Jones Heating and Cooling in the future because they can be there within a day or two when I call them and they come in and do their work, and I have never had any complaints with them and I have been using them for years.

The technition arrived on time and got to work right away. He let us know what he was doing each step of the way. When he was done, he went through our home to show us how to get the best preformance from our new heating and air conditioning system. It all was fast and professional.

Woke up to a freezing house after the heater died sometime in the night. I called another repair place and they said they could come sometime in the afternoon. I was afraid that might mean that the furnace wouldn't get fixed that same day, so I decided to call someone else. A friend recommended Jones. The dispatcher took my name and number and Jeff called me back within minutes. He was finishing up another job but said he would come over as soon as he was done. He showed up about an hour later and quickly diagnosed a bad part on my motor. He was very upfront and told me that after calling around for prices, he could replace the whole motor for $400, or just the part that was bad for $200. He was able to take it apart (apparently, sometimes the heat from the furnace makes it impossible to open them up) and replace just the part. He also did additional cleaning on some of the parts that were dirty and could interfere with the furnace's function, which took just a few minutes but might just save me another call in the near future! He was done almost 2 hours before the other guys would have even shown up! I appreciated his promptness and his willingness to try to do things as economically as possible.

They removed my old furnace and duct work from an old basement. They installed a 96% furnace in a small space, re-did all of the duct work so that I have no obstructions in head room or floor space. Basically they tucked it over the shelf basement area. They also installed an AC unit outside, did all the gas and electrical changes needed. Everything is working perfectly. They were very interested in getting the job done quickly, with good quality, the way I wanted it. Their quote was lower than the other 2 bids I received as well. Also, they gave me all the paper work, etc... that I needed to get the government tax breaks and re-bates. These guys are good.

The owner of Jones Heating and Air came out and fixed the two condensers, and then sent somebody else out later to replace the fan and motor. I do not have any complaints regarding the responsiveness or quality of work done, but the price quoted to me for the work was several hundred dollars less than what I was actually billed. However, I would probably still use Jones Heating and Air in the future because of their responsiveness and quality of work.

Heater intermittently turns off and at times does not come on. Thermostat seems to be working fine. Called Jones Heating/AC since we've used them before a couple of years ago. Great service, prompt response.They were flexible with my work schedule; really needed heater fixed on same day.

It went great overall. He was on time, did the job he promised in a suitable time. Did not dilly dally around. He knew what he was doing. I would trust him to do the job even if I wasn't here. We came home later That night 1:30am to be exact and the house was freezing. I called him and he came right over and fixed the problem for free and we warmed up. He is awesome.

Great, he came when he said he would and cleaned and oiled the cooler. He was prompt, efficient, professional and polite.

I called for an estimate and the representative came the same day at the time scheduled. He talked me out of the more expensive unit that I thought I wanted and explained why it would cause problems in my home. His final estimate was less than half of another estimate that I had obtained. Because my existing furnace was not working, they arranged to come out the next day and install the new unit. They finished the job in one day and did excellent work.

They are very consumer friendly. They return your calls right away. They are also prompt, professional, and reasonable.

Jones Heating and A/C came out to my house and fixed a part in the motor of my heater. They also cleaned out a good portion on the fans of the heating unit. I think that they did a wonderful job.

For one thing I had a problem and they came the same day to fix it at no extra charge. They clean up after themselves. Every person is pleasant and helpful to deal with. They are very knowledgeable about there work.