Bedrock Quartz Surfaces

Bedrock is a nightmare. They ruined our countertops during install and have yet to address it. Their customer service is nonexistent and very unprofessional.

After the installation, I looked at the seam and was surprised that the two slabs were quite different in color. The contrast left an ugly stripe next to our kitchen sink. Quartz slabs are a manmade product so the color should match, or at least the guys cutting the counters in the warehouse should have verified that they picked two slabs that match. When I asked company owner Steve Jorgensen why the two slabs were approved to leave the warehouse for installation, he retorted that their lighting must be different than mine. Wow. Steve Jorgensen made the situation much worse by waiting an entire week to offer any solution to the mismatched counter slabs; this delay meant that we were without kitchen water for an ENTIRE EXTRA WEEK. I will never deal with Bedrock Quartz again because Steve Jorgensen lacks quality controls in his business, he didn’t address the problem in a timely manner, he was disrespectful to me, and he maintained an arrogant and unapologetic attitude.

unknown

Do NOT work with Carly! I was told by a few people that Bedrock is more expensive but did the best job. I was willing to pay more money, for better product and service. I went to the showroom on 5996 W. Dannon Way in West Jordan and I was introduced to Carly. We talked about what I wanted in my remodel of my kitchen counters, back splash, sinks. Carly even came to the house and we spoke again about what I clearly wanted. Then I received my Invoice with "clear" descriptions on it of what I was purchasing. On December 28, 2015 the installers came to my home and installed the granite and did the removal of my old back splash asking me who was going to do the tile back splash. I told them, I thought they were doing everything.

They told me, "call my Sales person" whom was Carly.
I called and left a bunch of messages stating, "nobody knew who was installing the tile".
I finally received a phone call from Carly stated, "that she NEVER should have written 'tile back splash' on my invoice."
It clearly says, "tile back splash on range".
Carly said, "it wasn't part of the job and now she was going to have to charge me $400 more because they took out my old tile."
I explained to her, "that was ALWAYS the plan to have that done."
I was then told, "she would have to talk to her supervisor and she would call me the next day."

The job was done for the day and I had new Granite counter tops even though they did miss a section that they missed in the measuring process. I had a new sink but, they installed my old faucet and waste flange and walls had holes all over my kitchen. After spending $6920.23 I was sick to my stomach. After many, many, many phone calls and emails and being told by Carly that she was too busy for me that she had other clients to deal with. She offered for me to pay 1/2 of the bill for the tile and she would pay 1/2, even though it is on my signed invoice that I was to receive tile back splash. After not hearing anything for 5 days I wrote an email saying if I didn't hear anything back by 5 pm the next business day that I was going to hire someone to finish my tile. That next business day I received a phone call at 4:52 pm by a manager Darin Clark, whom was very helpful in getting this matter taken care of. Also, the receptionist Jackie was more than nice and helpful. I think that the product, installers, management, receptionist deserve 5 stars but, because I received the worst customer service I have EVER had by your employee Carly. Don't trust Carly!
They also broke my case around my shutters in my kitchen window due to the rock install. I just barley got the new case installed and I was out another $300. 

unknown

unknown

The sales people and the people that were sent out to measure for the new counter-top could not have been better.  They were responsive to all questions and very helpful in making our decision.  
The installation team arrived on time and started the tear out of the old counter-top as contracted.  The counter-top was quite long and they tried to cut it into pieces with a wood chisel, they had no power tools.  They tried to remove too large a section and while they were removing it they allowed the staples in the piece being removed to scratch the wall behind the counter-top.  This left 16 scratches, ranging from 3 to 15 inches long.  They left similar scratches on an end piece, this time must 5 scratches.  They poked a hole in the sheet rock about 3 inches around and they scuffed the paint and sheet-rock paper in two other places.  
I provided pictures of the damage to the person who sold the product and she came to the home to verify the damages.  She contacted me and offered me some money to pay for the damages.  Later she called back and told me that her management had decided the cost to repair was too high and reduced the offer to one half the original.  
I found a sheet-rock repair person on Angie's list and he did a great job on the repair.  The cost was almost double what Bedrock Quartz originally offered for the repair and about 4 times what they finally agreed to pay for the damage.  
I feel the installation crew was untrained in removing old counter-top and not at all equipped with the right tools to remove Formica counter-top.  I feel that the problem lies primarily with management.  
The new counter-top is beautiful and they did a good job of installation, with only a couple of small problems that they resolved.  
I could recommend Bedrock Quartz for a new installation, but don't use them to remove an already installed counter-top.

.