Accurate Appraisal Services

I was getting a refinance thru Chase Bank who contracted with Accurate Appraisals and Mr. Matthew Johnson.  Shortly after I allowed Mr. Johnson in to our home I received a letter from Murray City Zoning accusing me of having an illegal duplex in my basement.  Clearly, the anonymous complaintant was the appraiser.  I called Mr. Johnson who admitted calling the planning department because my basement kitchen included a stove.  My teen daughter actually has her bedroom in the basement, not a renter as suggested in the document.
Although Mr. Johnson cited ethical and professional responsibilities to insure his appraisal was accurate and all of the necessary permits were in order it set off a chain of events requiring a Conditional Use Permit from the City for a basement completed 16 years ago costing me $1,500.00 and losing the lock on the loan.
I've never actually heard of an appraiser doing this, so I'll allow the reviewer to come to their own conclusions on using this provider.I
I went with another lending institution and paid for a second appraisal which was better prepared and substantially higher.