They fixed our toilet and a sink.

They're regular, they're nice, their work is nice. They do what they're expected.

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unknown

I give them all A's.

The price is good that’s why we use them.

The price is good that’s why we use them.

Great! They were able to come earlier than planned and it was done quickly!

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unknown

Jake came out, nice guy, and fixed it temporarily, at a steep price of $1,100. That's fine, it was the weekend. The problem is when it was plugged again in 3 days, they asked for $129 to come out again to take a look. Seriously, what kind of amateurs don't follow through with their service. Absolutely don't recommend, find another company that is more reputable.

unknown

unknown

Everything went great!  They were punctual and answered all of my questions.  Overall very professional, competent, and reasonably priced.

This is the second time I've used Triple T.  I think their service is excellent.  Kudos to Lance for great communication.  I was pleased with the work.  You might pay a little more, but I believe the service and results are worth it.

It went well.

The service man was right on time and very helpful and courteous. He checked out the things I needed, explain to me what was going on, and then fixed them. He had everything he needed with him so I didn't have to wait for another appointment for repairs. I really liked that I contacted them and they had someone out to my house the next day. Very impressed, I have used them before for my water heater and heater and will use them again in the future.

As far as installation, everything went extremely well.  No additional cost, no hiccups - the contractor stuck to the original bid amount.  If I had selected another manufacture, the total cost of  the unit's replacement would have been less, but I chose specifically American Standard - (Trane) - which is best in breed.   I am an extremely meticulous person when it comes to buying consumer products, let alone major investments.  I spent weeks and weeks researching on the internet, as well as brought in many different contractors to provide bids.  Without a doubt, Triple T Plumbing, Heating and Air was the most thorough, knowledgeable, and cost conscious of all.   One other company with good Angie's list credibility was in contention, but the cost savings with Triple T amounted to $1400 less than this candidate.  The only difference was 13 SER vs. 14 SER in this price calculation - with all things being the same.    Besides pricing, two things made me confident in regards to this company.  First off, Jason, was the only person to do a thorough inspection of my attic infrastructure.  He went up on my roof 3 times as well.  He also proposed that I switch to gas for heating.  Although this was recommended by one other company - it wasn't pushed as the "no brainer" option.   When I told him I wanted American Standard, he immediately accommodated and got me a quote within minutes.  The bottom line - I was impressed with not just his knowledge, but his overall approach to quality.  I learned that as an example a $50-$60 tune-up is a joke when it comes to A/C maintenance.   With that being said, the level of professionalism was great, and forthright from beginning to end.   The only other thing I can add in regards to the review of this contractor, is INTEGRITY.   Throughout the entire process, there was always an open transparency.  Possible factors and contingencies were always discussed thoroughly.   Triple T Plumbing, Heating and Air has been operating since the 1970s.  It is a family owned and run business.    Jason, who's father started the company, emphasized the importance of their reputation, and although he didn't come out and say it, my guess is honesty is a core value in their business approach.   I recently moved to Utah just over two years ago and with little or no connections, only had Angie's list as a reference.  I did my homework... and found one of the top notch contractors in Southern Utah for A/C....   My system is working great, and I couldn't be happier.   Keep in mind,  all research indicates THE INSTALLER / CONTRACTOR is the most critical component in regards to investing in a new A/C-heat unit.

They are good people.  It has been good.  They have done everything for us in 19 years and I have no complaints.  They have been very helpful.   

They are very reliable and they charge in advance.  In between when they come for an emergency, it?s free.  That arrangement has been working pretty  good.  They can also come on a weekend.  They also come when they said they would.  They know their stuff well.  

Jake was great. He showed up right when expected, even with a heavy snowstorm the night before. Before entering our house, he put on some blue disposable slippers over his shoes. From when he arrived to when he finished, we was working and cleaning up all along the way. He answered all my questions and gave me some great tips for maintaining the new water heater. He hauled the new heater downstairs and the old one back up without incident. When discussing their additional services, he didn't try to upsell me. Instead, he just let me know what they offered and how much it would cost and left it at that. He was fabulous, and we are so glad to have a new water heater.

After reading the reviews on Angie's List about Triple T I took advantage of their Angie's List coupon for a furnace tune up.  I was very pleased with the office staff who helped schedule the appointment and especially the service technician, Jason, who did the work.  He was prompt, professional, and very thorough.  He did a great job explaining and showing me my furnace unit and was up front about potential issues with my 13 year old furnace and gave me some recommendations.  He recommended replacing a component but did not try to sell me it, but rather explained based on the age of the furnace and component the real possibility of it going out during the winter.  The part added $88 to the coupon price, but I feel it was well worth the peace of mind.  I appreciated the hands on feel that was provided and the good service Jason provided and his friendly nature.  I will use Triple T again.

Most of it went fine. When I called the person doing the scheduling said there would be a service fee of X dollars, the fee they charge to show up, I asked if that would be credited to the bill if they did the work, she confirmed that it would. When the service technician called to inform me what was causing the problem and how much it would be I confirmed with him about the service fee. He was surprised that the girl had said that it would be credited and he didn't think that was the case. Too late for me to not have them show up at this point. Since other companies I have used do. I only called TTT because their sticker was on the furnace.
I called to complain and spoke with a guy named Jared and told him what had happened. He called me a liar and said that the girls never say that. He said the he sits next to them and listens to every phone call and they have never said it would be credited, I questioned his ability to listen to multiple phone calls at the same time. Long story short instead of correcting it he chose not to. I informed him we would never use him in the future. He asked my profession before saying that it was ok if we never used him. I sell and manage Real Estate, apparently owning multiple homes and flipping homes (some that need new furnaces) wasn't a big enough deal to him and let me see that they don't seem to be customer friendly unless it can really benefit him. He's now on our blacklist of service providers, by the way the list only has one business on it.

unknown

Triple T did a great job.  We called several different companies to get bids.  Triple T was one of two that actually came out.  Their techs did a great job explaining options.  It was a basement furnace that ended up requiring some fun duct work.  They did a great job and did a good job cleaning up after themselves.

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