BILLS APPLIANCE SERVICE

Bills was referred by another business because they are one of the few local certified on LG appliances (Had I checked their reviews I would never have called them !!!) Dakota (owner) came out to diagnose a cooling problem with my 3 yr old $3000 Kenmore Elite fridge. when he got there and found out it was an LG fridge (without testing or even looking at one thing, he told me the compressor was bad) He wanted $1380 to replace it ($860 for new compressor) I bought a brand new LG compressor online for $250 and I let him replace it for $500. The fridge worked for 2 1/2 weeks, the refrigerant leaked out again, same original problem? (I don't think the original compressor was bad, it was never tested!) Dakota came back out and couldn't find the leak, so he installed a door tube bypass, and left a burnt spot on my vinyl flooring, The fridge did not get cold. He sent his dad, Steve out twice to trouble shoot and work on it, fridge still did not get cold (found out that the sealed system is now contaminated). Called Steve and he told me that he would take the fridge to his shop and replace all contaminated parts of the sealed system to fix it for another $600. That was a month ago, called twice a week, Nether one will answer their phone. We had to live out of coolers for 6 weeks. And now we are stuck with a fridge that does not get cold, that I spent $850 to fix, and now has more problems then it did before they worked on it. I had to buy a new fridge!!!!

Dakota was able to quickly diagnose the problem. He recognized it as a common problem with our Kitchen Aid refrigerator and repaired it.

Serviceman arrived on time and was knowledgeable for each of the 3 appliances he checked- our LG French Door fridge, our GE Gas Range (the oven would not light), and our older top loading washer. He worked surely and quickly, which was reflected on the invoice for service- a fact we appreciated. The oven needed a new igniter (he had the part on the truck), while the fridge needed to be properly leveled, and the washer was fine.

Needed parts - he ordered them and replaced them.

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Bill's Appliance Repair service windows are 8-12 and 12-4. A 4 hour service window is insane in 2016. I requested the 1st appointment of the day and because I live in Spanish Fork, that was doable. I called at 8:45 to find out where the tech was and come to find out their service window is actually 8:30-12 and my tech was running 10 min late I was told. He showed up at 9:20AM. I paid $100 for him to diagnose it, but not fix it. The tech was there for an hour trying to diagnose why my washer was leaking water. He found out is was a hose. I had to wait 3 business days to order the part in and then reschedule another time to replace the part. He did replace it and charged me $41 for the part and another $30 to install it. So it cost me $171 to replace a washer hose not to mention I missed 2 1/2 hours of work because he was almost 1 1/2 late plus the 1 hr to figure out the problem, that's another $50. Luckily my husband already had the time off to actually fix it heaven knows how long I would've had to wait. The tech was nice and knowledgeable. I also requested a pan underneath the washer in case this happens again. The scheduler said she'd let the tech know, she didn't and he informed me they don't do that service.

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We have worked with Bills Appliance Services several times. They have been wonderful to work with. I highly recommend them. They have made me very happy.

They have a service fee that seems expensive, but they always fix whatever it is. They usually can make it out that day. They are very informative and very honest in telling you what you need and don't need. The cost was close to their estimates. I would recommend.