Rain Gutter Specialties
About us
Welcome to Rain Gutter Specialties. Rain Gutter Specialties serves Salt Lake City, Utah. Not all gutters are created equal. At Rain Gutter Specialties, you can count on nearly five generations of gutter expertise to ensure the best gutter for your home. We install and repair: • Aluminum • Copper • Steel • Cor-Ten • Zinc Our aluminum gutters are extremely durable, and make an excellent affordable, beautiful addition to any home. They are also seamless, which greatly eliminates the opportunity for leaks to form, protecting your foundation, landscaping, driveways and patios, and investment. Rain Gutter Specialties is also proud to be the only dealer of the Gutter Topper system in Utah. With the Gutter Topper System, you’ll never have to clean another leaf from your gutter again, ever. We lead the state in James Hardie color plus siding. If you are looking for vinyl, metal, or fiber cement siding (hardie). We are the number 1 rated company in the state for siding. If you are looking to install, replace, or repair your gutters, choose the company that specializes in only gutters. Your satisfaction is our top priority. We look forward to working with you to beautify and protect your home. Call us for a free on-site estimate. Additional DBA: RGS Exteriors We remove snow and ice. We remove snow and ice.
Business highlights
16 years of experience
Services we offer
Gutters, Ice Melt Systems, Leaf Protection, Soffit & Fascia
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.537 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 5% |
Showing 1-25 of 37 reviews
Matthew M.
Feb 2019
Excellent service and quality. Will definitely be contacting RGS for future house upgrades.
Response from Rain Gutter Specialties
"Thanks for the thoughts. If you ever need anything call us anytime. Happy to help anyway we can. We look forward to help you with future projects."
Connor T.
Mar 2018
The work was done over 2 days and the installer, Wes, took a great deal of pride with his work. We had one area that had caused us particular problems causing water to drip by our front door. He went above and beyond to resolve the issue and appears to have been successful.
Response from Rain Gutter Specialties
"We are grateful that Wes took good care of you. He is a great technician. We are grateful that you put your trust and confidence in us as well. It means a lot. thanks for the work and especially for the kind words. call anytime with any questions. Thanks, Tim Brown 801-280-3110"
John K.
Mar 2018
Exceptional work, great communication, informative and very professional. All of the people we were with were very friendly and neighborly. They left the job extraordinarily clean and took the time to resolve a couple other minor issues. Very happy with their service. We will certainly use them again.
Response from Rain Gutter Specialties
"Thanks for the kind words. It means a lot when customers recognize what we try to do. We are happy that the work is exceptional to you. We also strive very hard to communicate with the homeowners and are happy that we were able to do that with you. Cleanliness is also very important. We are happy that the job was left clean. Lastly not all jobs go perfect but we strive very hard to always right the wrong and do it quickly. It looks that was the case here and we are glad that it turned out great for you. Thanks for the referrals and the opportunity to work on your home Thanks and call anytime, Tim Brown 801-280-3110"
Kenneth M.
Mar 2018
Cristobal, Nick, Mekenzie, and Dennis were fantastic to work with. They provided top notch service that performed just as expected. The work was done just in time for a storm that hit and the products worked as advertised. We'd highly recommend RGS for anyone in the Salt Lake valley.
Response from Rain Gutter Specialties
"We are grateful that you had Top notch service. We strive for that on every job. Cristobal and Nick are some of the best in industry. Mekenzie is awesome in the office and tries to always communicate to the customer. Lastly Dennis is a true professional when it comes to estimating a job. We are glad that you were able to work with these guys and that the product looks and works great. We are very grateful and honored for the referrals. Thanks again and call anytime if we can help in anyway. Thanks, Tim Brown 801-280-3110"
Joe A.
Feb 2018
RGS was very responsive to our scheduling needs. They worked around the times that we needed and were even able to finish the work while we were out of town.
Response from Rain Gutter Specialties
"We are grateful for the opportunity that you chose us and that we were able to perform for you. We were happy to work around your schedule and do the job you needed and deserved. Thanks again and we really appreciate the business. Please call anytime if we can help in anyway. Thanks, Tim Brown 801-280-3110"
Ronica S.
Jan 2018
Overall a positive experience from the salesperson who quoted the work, to the installer who was pleasant to work with over the phone, to their customer service desk which called to check on the project after it was done. This project was done while I was at work due to a scheduling conflict, but RGS kept me in the loop during the entire process with questions and comments on the work being done. We are very pleased with the results!
Response from Rain Gutter Specialties
"We are very happy that the experience was great. We truly strive to not just put products on a customers home but give them a great positive experience. We know it can be stressful and hard but try to make it as easy and smooth as possible. We are happy that this was what happened with you. Thanks for the opportunity and we are grateful for the business. Call anytime if we can help in anyway. thanks, Tim Brown 801-280-3110"
Deanna N.
Jul 2017
The workers were very professional and worked steadily until the job was completed.
Response from Rain Gutter Specialties
"Thanks for your feedback. Our professionals work hard and its nice that you noticed that. We are grateful that you gave us a shot and we are glad you had a great experience. Please let us know if we can every do anything else for you. Thanks, Tim Brown 801-280-3110"
Laura M.
Jun 2017
It went great nice young men. Left things clean and tidy. Said it would take 4 hours, and it did.
Response from Rain Gutter Specialties
"Thanks so much for the positive review. We try our best to leave a clean job site. Also do what we say we will do and then doing it is something that we strive for also. We are glad that you noticed that. Thanks for the opportunity to earn your business and we are glad that you chose us. Call anytime to give feedback. Thanks, Tim Brown 801-280-3110"
Penny E.
Feb 2017
We went with RGS mainly due to the fact that the gentleman who came out to show us their product did such an excellent job. The product was AMAZING! It took a bit to get the job done due to the weather, which we understood. The installer worked alone, which was surprising. He worked so hard in the freezing temps and falling snow. He did a great job! Because we had so much snow, the clean up wasn't as I believe it would normally have been. Once the snow melted, I did find quite a few debris but my dog wasn't hurt by any of it and it was an easy pick up. The gutters are wonderful! They look terrific and we are more than happy.
Response from Rain Gutter Specialties
"Thanks so much for the positive review. The weather made it touch this year but we are so gratefull that you were patient with us. Ultimately you got a great product, a great install and a great price. We are so thankful for your trust and confidence in us. You are right the snow make clean up a bit tricky. We take great pride in our cleanup. If there is anything else that needs to be done there please call me and we will make it right. Clean up is a very important part of our job. We are happy that you are happy. Call me anytime. Thanks, Tim Brown Jr. 801-280-3110"
Polly M.
Jan 2017
Initial bid appt. Oct. 17. Thought price was high but pleased with contact info. and I had a 15% off coupon,so I signed up and paid deposit on 19th. Was told they wouldn't be available for 5 wks. This made me nervous as that area ices up badly and I worried that my recently disabled husband might have to use the sidewalk there. However, discussed chances that major snow would come later. Was pleased when I got a phone call a week later updating me. Then nothing. I finally called approx. a week after I expected them and expressed fears. Told they still couldn't come, would keep me posted. Then nothing. I called early Dec. same result. Job was done on Dec.22, after much stress on my part, a full 10 wks from scheduling. Took 2 days,as there was only 1 man. Seems to have done a nice job, cleaned up well, and listened to my requests.
Response from Rain Gutter Specialties
"Thanks for the review. There is no doubt the weather has put our schedule a bit behind. December and now January was one of the craziest months we have had with weather in years. I am truly sorry that it took us longer than it should have to get out there. I am very happy that the job was done correctly and that he did the job correct. Please let us know if there is any concerns or problems and we will be happy to help you. We are also very glad that he listened to you and did what you needed. We instruct all of our project managers to work with and help the customer with whatever they need to make sure that the job is done correctly and that the customers are very happy. Please call me anytime and I would love to chat with you about your experience. Thanks, Tim Brown Jr. 801-280-3110"
Crystal M.
Dec 2016
Very proffesional. Kept an open line of communication with me the entire time! The salesman was very knowledgeable and answered all my questions. My gutters look great! I would totally recommended them again. I will probably be getting heat tape from them soon!
Response from Rain Gutter Specialties
"Thanks so much for the business. We really appreciate it. Please let us know when your ready for the heat cables and please call me anytime. Thanks, Tim Brown Jr. 801-280-3110"
Shawn F.
Nov 2016
Great experience. From beginning to end a very professional company that cares about quality and the customer.
Response from Rain Gutter Specialties
"Thanks for the words. We are glad that you trusted us with your home. Professionalism is what we strive for so we are glad that you felt that way with us. Thanks again and call anytime. Tim Brown Jr. 801-280-3110"
Karen W.
Oct 2016
The sliding glass door will not lock and did not lock from the beginning. The sunroom was completed in early spring 2016. It is now the end of October and despite the fact that we have called this company many times, no one will come back and fix the door. I would not hire them again because they will not come back if they have completed the job and something is not right.
Response from Rain Gutter Specialties
"perhaps this was a mistake. As soon as we got a call. we ordered a new lockset. Replaced it. Actually even upgraded it for free. We have also since had this customer call for more work. She also said., she has called angles list to change the review not sure why it is still showing a neg review. We love This customer. She is awesome."
M P.
Sep 2016
They were great. They had a bit of a back log but did what they said they would do. they communcicated with me always. I knew where we were at in schedule. The guys did a great job on the work. The siding looks beautiful. They even did a few extras for us and it made the job perfect. The rain gutters work great. The rain we had the other day tested them and we are so happy. I would highly recommend them.
Response from Rain Gutter Specialties
"Thanks for the kind word. We are happy that you like the siding on your home. As you mentioned. We did get a bit behind, but we are glad the the communication was was you needed. We are also glad that the gutters work great. Im sure they will get tested here in the next few weeks. Please let us know if we can ever do anything. Thanks again, Tim Brown Jr. 801-280-3110"
Tracy W.
Sep 2016
Good awful! I would NEVER recommend this company! When I placed my deposit they said they were a couple of weeks behind schedule which was ok because the fence I ordered through them would take 3 weeks to come in. Called 3 weeks later to confirm the fence came in the staff member said yes. I get a email there 4-6 weeks behind schedule. So week 6 I call to get on the calendar. I keep getting the run around from the receptionist constantly saying that Tony ( the project manager was in a meeting or he'll call me back. Ha! Never got the phone calls back which just delayed the project. Finally some one shows up to take down the old gutters and has no answer when anyone will show up to put up the new gutter. A week goes by it rains 3 times. Finally someone showed up but doesn't have enough material to complete the project. Finally another guy comes to cover the poles with the cedar wood and I ask him if he has the fences with him. He gives me a weird look ( I have no clue) he makes a call & tells me he'll be back tomorrow with the fence. Ha! Again I'm calling the every day to find out when they are coming back to install the fence. Finally, I get a call from Tony to tell me they forgot to order the fence!!! God Bless America!! I was really MAD!! I feel like this company can never get anything right. I don't know how they can stay in business. Because of this I decided to go back to my original design by making a wood fence with fortress bow ballister rails. Tony asked me to pay for the guy to build it $150.00 and he'll take care of the rest because if all the problems on the job. It's finally done. Tony just called me today to inform me that the fortress rails cost $700.00 which I told him I could get it for $370.00. I even told him where to order it. He has the audacity to tell me I owe him $250.00 more for the rails!! What a bunch of crooks!! Plus a 3 day job took 10 weeks.
Response from Rain Gutter Specialties
"Thank you so much for your feedback. Tho as an owner of a company you only like the positive reviews the negative ones are what makes us better. I truly appreciate your honesty. I am also truly sorry you had a bad experience. We take that very very serious in our company. we did truly get behind schedule these past few months. There are no excuses. We just had mor work come in than was expected. A great problem but only if your customers are taken care of. It sounds as tho you were not. Again I am sorry for that. We do appreciate you and your feedback. I would welcome a call anytime to talk to you personally. You can call me at the office anytime. 801-280-3110. Ask for Tim Jr. Thanks again, Tim Brown Jr."
Bethany H.
Aug 2016
This was a very frustrating experience. I had the original bid done in April and accepted the proposal in May. Due to my family's schedule, the work was arranged to be started first part of June. I called them a day before the schedule start day and was told that the materials weren't in and that they were still on order. I accepted this delay and figured that they probably were going to call and tell me this-- I just beat them to the punch by calling them. Anyway, another week past and no updates were received so I called them again-- again told materials still on order. Waited another week and expressed frustration and was told materials here were will be out on July 1st. Yay! Nearly a month from the original start date and over 2 from when the original esitmate was given. Anyway, the workers came out, worked for one day and then took the Friday before july 4th off. I was going out of town for a week and was told that the job would be done before I returned. It wasn't. It was only 50% of the way done. Remember-- this was only supposed to take a week. I called and complained and the sales guy gave the typical sales guy response and promised they'd be out the next day to finish the job. I ended up leaving town again, for another week, and was told everythign would be done before I got home from this second trip. It wasn't. I am not quite sure what was going on while I was gone, but my gut tells me that not being there on site gave the workers the freedom to come and go as they pleased and help with other projects while mine was on the back burner. Finally, at the end of July after placing another irrate call to the sales guy, the work was completed. The work done is acceptable, but the process to get there is not. I would not choose RGS again-- the delays and excuses ruined the experience for me.
Response from Rain Gutter Specialties
"I am grateful that you have given us your experience. As an owner you hate to see that people have had a bad experience. I am truly sorry for that. I am glad that you got a good product in the end but the journey getting there was not pleasant for you. I am sorry for that also. You never like negative feedback but it is how we as a company improves. It is how we get better. I assure you that this will be discussed in management meetings to make sure this doesn't happen again. I am not personally familiar with your job but I will be after this review. It doesn't help now but please call me anytime. I would love to talk with you and do whatever we need to do to make it right. Thanks again and I would love to talk with you. Tim Brown Jr. 801-280-3110"
Erwin F.
Mar 2015
They did a great job. Richard (the estimator) was particularly great. He gave very solid advice to address my ice problems without adding more than I really needed - very ethical. Job done smoothly, clean.
Response from Rain Gutter Specialties
"Thanks so much for taking time out of your day to recognize us and Richard. We work hard to take care of our customer and work hard to make sure they are happy. We are grateful for customers like you and how that you are happy for many years to come."
RUSSELL N.
Dec 2014
unknown
Response from Rain Gutter Specialties
"Thanks for taking time to gives us a review. We really appreciate your time to let us know how we did. Thanks for being a customer and know you will be happy for many years to come."
Arlene C.
Aug 2014
From the Estimate to the job completion, very professional. The cost was exactly what the estimate quoted. All of my rain gutters were replaced, color matched my house perfectly.
We received a phone call 45 minutes before arrival in the morning and the job was completed by about 3 in the afternoon. When they left my house, the yard was clean and my brand new rain gutters were looking great. (even tho they were working in the rain part of the time)
We had both the rain gutters and the leaf protection/terminator installed. Attached to the house, they were very sturdy and secure.
A job well done, I would highly recommend this company.
We received a phone call 45 minutes before arrival in the morning and the job was completed by about 3 in the afternoon. When they left my house, the yard was clean and my brand new rain gutters were looking great. (even tho they were working in the rain part of the time)
We had both the rain gutters and the leaf protection/terminator installed. Attached to the house, they were very sturdy and secure.
A job well done, I would highly recommend this company.
Response from Rain Gutter Specialties
"Thanks for your work and thoughts. We appreciate our customers and their feedback so much. Thanks for being a part of the RGS family."
Gary J.
Jul 2014
They were prompt. They came on time. They were out when they said they would. They performed the services promptly and left.
Response from Rain Gutter Specialties
"Thanks for your comments. We try hard to do what we say we will do when we say we will do it. Tho we are not perfect it is something we really try hard to do. We are grateful for our customers and thank you for choosing us."
James S.
May 2014
Richard arrived on time and cleaned a section of gutter that was overflowing when it rained. He explained the cost of
replacing the section on a later date and refused even a courtesy payment for his help
replacing the section on a later date and refused even a courtesy payment for his help
Response from Rain Gutter Specialties
"Thanks for the kind thoughts. Richard is a great estimator. He truly cares about the customer and their needs. Hopefully he showed you this. If we can ever help you or do more for you in the future please let us know."
Mark R.
May 2014
Rain Gutter Specialties did and amazing job with my rain gutters when I did my remodel. The price aws good and the service was excellent. I had winter ice issues before I had them redone and since no problems at all. The installer was very professional and also worked within my schedule. I would and have recomended Rain Gutter Specialties to anyone.
Response from Rain Gutter Specialties
"Thanks for the kinds words. We do our best to really take care of our customers. We are thankful that you had a good experience and glad we could serve you."
Lance N.
Mar 2014
.
Response from Rain Gutter Specialties
"Thanks for the review and honesty. We do appreciate you taking time to feel out this. If you are not 10% happy with anything please email and I will get back with you right away and make sure you are 100% satisfied. Also if you want to give me any feedback good or bad I am welcome to it and would love to hear it. [email protected] You will love the covers especially this fall when you DONT have to clean the gutters out."
Larry F.
Jan 2014
Six weeks after we paid a 30% (Sept 11 2013) we had not heard a word about when the installation would begin.After we called them they told us that they were still a week out before they could start.
On Monday, Oct 21 the installers arrived at about .3:30 pm and worked about 2 hours but said that they would return on Oct 2 at about 1:00 pm to finish the job. They showed up at about 3:30 and worked for about 2 hours an said that they did not have all of the parts to complete the installation but would return early the following morning to complete the job.However, the next day they were a no show and did not call to give us an explanation. On Oct 24 they came and finished the job. Or so we thought. As it turns out they did not do part of the work stated on the quote. The next day they called and wanted the rest of the money. but we discovered that part of the work that was specified on the quote had not been done.They were going to charge us $417 for work not done.
When we were able to communicate with them they checked and discovered that part of the work had not been completed but offered to come back and finish the project or they would subtract $417 from the final bill. We accepted the reduction of the final payment.
We could not recommend this company to anyone!t It was the worst experience that we have ever had with a contractor.and in the 36 years we have lived in this house. We have had numerous contractors work for us in the past. It also gives rise to the question how does Angie's do us any good? We have had better luck finding good contractors on our own. we are very disappointed!
On Monday, Oct 21 the installers arrived at about .3:30 pm and worked about 2 hours but said that they would return on Oct 2 at about 1:00 pm to finish the job. They showed up at about 3:30 and worked for about 2 hours an said that they did not have all of the parts to complete the installation but would return early the following morning to complete the job.However, the next day they were a no show and did not call to give us an explanation. On Oct 24 they came and finished the job. Or so we thought. As it turns out they did not do part of the work stated on the quote. The next day they called and wanted the rest of the money. but we discovered that part of the work that was specified on the quote had not been done.They were going to charge us $417 for work not done.
When we were able to communicate with them they checked and discovered that part of the work had not been completed but offered to come back and finish the project or they would subtract $417 from the final bill. We accepted the reduction of the final payment.
We could not recommend this company to anyone!t It was the worst experience that we have ever had with a contractor.and in the 36 years we have lived in this house. We have had numerous contractors work for us in the past. It also gives rise to the question how does Angie's do us any good? We have had better luck finding good contractors on our own. we are very disappointed!
Response from Rain Gutter Specialties
"Tho any business or business owner hates to get bad reviews. It is reviews like this that helps us become who we are. We feel terrible about this customers experience. We pride ourselves in customer satisfaction. We really strive for 100% customer satisfaction. We take it very personal when this doesn't happen. We are truly sorry. We received this review this morning. We had an immediate Management meeting for an hour about this job and the way it turned out. We definitely saw some flaws and things that we could have and should shave done better. We made the changes internally to prevent this from happening again. Once our meeting was out. I called the customer but unfortunately just got voicemail but did leave a lengthily message apologizing and thanking them for the feedback. I would love it if we never made mistakes, but I think the difference between and good and great company is first admitting when you are wrong and second fixing it so that it doesn't happen again. I hope that is exactly the case here. Thanks again for the work and the feedback. We will be a better company because of this ."
Rebecca D.
Jul 2013
The work itself went very well. I felt the evaluation was detailed, the estimate was accurate and the job done was outstanding. The gutters were reattached and cleaned out. The scheduling was delayed but I was made aware that they had a backlog. This company absolutely takes pride in their work.
Response from Rain Gutter Specialties
"Thanks so much for the rest review. We are also happy to hear that we did the job right and took care of you. Hopefully we exceeded your expectations. IF not call email me anytime. [email protected]"
Licensing
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FAQ
Rain Gutter Specialties is currently rated 4.5 overall out of 5.
Rain Gutter Specialties accepts the following forms of payment: CreditCard
Yes, Rain Gutter Specialties offers free project estimates.
No, Rain Gutter Specialties does not offer eco-friendly accreditations.
No, Rain Gutter Specialties does not offer a senior discount.
No, Rain Gutter Specialties does not offer emergency services.
No, Rain Gutter Specialties does not offer warranties.