WARDS DISCOUNT CARPET & VINYL

The salesperson was very knowledgeable and helpful in choosing a carpet and laminate style. They were at the house promptly the next morning to measure and provided a bid by the afternoon. Installation was scheduled for the following week with an estimate of three days for completion of the job. The actual installation took 9 days. Installers always showed up late and often did not show up on days they had scheduled. The work quality was marginal at best and required rework where the laminate was not installed close enough to the wall for baseboards to cover, trim was not glued down or was misaligned, and carpet tacks poked through. I had to haul off the old flooring after it sat in the middle of the driveway for a week. There was no contact, inquiry, or response from anyone at the store regarding satisfaction, work quality, or an estimate of when work should be completed.

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This is my second experience with Ward's carpet. Their prices are competitive, their customer service is excellent and their installers are friendly, fast, professional and do excellent work. I highly recommend this company and won't hesitate to do business with them in the future.

Their price was fair and they did a good job overall.

They provided very reasonable price. They were very good, they cleaned up after the work, quick to respond, and efficient.

Excellent. Very pleased.

It went well. The person who was to install arrived late and left, but the owner and his son came right out to install the carpet. The owner apologized and they did a good job.

They actually got me better carpet than a major competitor in our area for a lot less. The owner of the company came out and measured for us. He was nice and very easy to deal with.

Service and professionalism was good, prices were great, they cleaned up very well, very punctual, but there was one small area that wasn't installed the greatest although the rest was great. It transitions from carpet to wood flooring and they didn't get close enough to the transition strip or remove it (they said they would not remove transition strips). Now it is pulling back and the tack strip is starting to stick through so that if you are not careful you can step on the nails. I haven't contacted them yet about a repair but I will probably still use them again, but I will make sure to remove transition strips first.

They we very reasonably priced and did a very good job. We have used them 3 times, and I have referred them to many others.

They did a very nice job. They were able to have all work completed within the quoted time, and they were very clean workers. I really like the finished product. Nice splice lines also.

They were nice, professional and did a good job. They completed the work they said they would. They estimated well, and I would hire them for a future job.

My experience with Wards was great. They were very professional, friendly, helpful and informative. I cannot think of anything better they could have done for me.

We needed to match the new carpet to carpet that was already in the room and they were really helpful with this. The quality of the installation was excellent. We would definitely use them again.

We got the highest-grade carpet and padding. We looked around at other places and Wards pricing was the best. They have excellent customer service. This is the second time I have purchased carpet from them.

I have chosen this place before, because they have remnant places, where you can get it for a cheaper rate then a regular carpet store. I have felt at times, that when I come into the store, I was not helped immediately.

I would refer them to a friend. The work was satisfactory.