Professional Yard Services/Corey Draper and Associates, Inc

BEWARE OF THIS BUSINESS! I gave them a SECOND chance. Huge mistake. Continue to receive premium pricing and incredibly poor service. If you are not a lawn expert and are looking for a company you can trust, do not waste your time and money. All interactions with them was a frustrating experience in which they did not communicate with me when they would be at my house. Zero respect for my time, as they would text me when the lawn crew was 3 to 5 minutes from my house. They sent someone out to assess my yard and give me suggestions for how to improve some trouble areas and committed to sending me addl info on services/pricing ? ultimately, I never heard back from the company about that visit. They perform services on your yard at a premium cost that they are aware will have zero impact on the health of your yard. If you are looking for a professional yard service that you can trust to have the same good intentions for your yard that you do, do not waste your time with this company.

Super fast service and fixed the broken sprinkler pipe quickly.

They were easy to work with.

The crew does nice work and the office is well managed.

Customer service was really nice and easy to work with. Would have been nice to have received messages both for when the servicer was on their way to my house, and also a message confirming when the work had been completed, that way I could've known and not wondered for a week if it had gotten done. But, overall, they were really nice and were able to come by the very next day after I called which I appreciated a lot. It was well worth the money to have these professionals take care of the winterization for me.

I felt like they could do more areas...Maybe if I asked they would have, but I did not and they did not offer.

great job.

Very quick to respond and came out within the week. Will use them again for sure. Very affordable as well

I started using Professional yard service in 2006 for sprinkler repair and spring and winter activation. Theyâ re the best and I still use them today. They take care of my flower beds, fertilize and just repaired a major leak in my sprinkler system. Corey and company are the very best!!

They don?t know what they are doing! We have to redo the mechanical room for our grotto that he built, because he put it at the base of our waterfall and the equipment and electrical continue to get wet! We?ve spent half a million on this project which was double the original bid, and I have to have things redone! Corey Draper doesn?t know what he?s doing! I am very unhappy with his work!

Terrific job & very communicative!

They get the job done!

He was fast and on time

Great experience! I was even contacted by the owner Corey to get everything started for same day repair. He followed up after the fact as well, to make sure all was satisfactory. Javier was very helpful and knowledgeable. He explained everything really well and went above and beyond to find and fix water turn off and leak. He went over some potential long term options to consider. I will definitely be using them come spring to repair a really complex valve issue. I highly recommend them!

I have hired them for next season, so, I cannot answer the quality question of their work just yet!

Quick response to our initial contact. They were onsite the day we called and started work the next day. The work was professionally done with the highest attention to detail and customer concerns or questions. The crew went out of their way to accomplish tasks that were not required by the project. I would recommend highly to anyone.

Very professional show up on time Or let you know that I'll be late very trustworthy They took care of my lawn and did a very good job of mowing and cleaning up after their self I will be Using their services again next year

Very prompt to get back to me with an estimate, as weIl as, very prompt with service. Also, great with an explanation of my tree needs. Kept me informed.

Service call only with some sprinkler head adjustments -professional observations stated no leak.. very satisfied with service call and professional expertise stated by David . Water fills and remains in hole. I think i remember this is because of slope and end sprinkler head unit in my yard. water was drained the upon arrival and then drain again upon departure. can the reason for this again be stated as to why and the reason for no sprinkler line repair is needed thank you Paul

I appreciate the work they did to make sure it was done right.

It is always good to confirm the scope of the service. Good work.

I had been a customer since November 2017 until this week. We were a full service customer that pays for Snow removal in the winter, spring and fall cleanups, Sprinkler spring-Start / fall winterization - Stop along with sprinkler maintenance as needed, weekly mow/edge/trim with dog waste pickup and full service fertilizer with weed treatments; for the most part we have had one of the nicer lawns in the neighborhood. We pay a hefty amount of money to Professional Yard Services to keep things looking taken care of. In the early years, Robert C. was the Account Manger who would insure that the crews that serviced our yard were taking care of the business. I would see Robert a couple of times a year to review our services and to make sure we were satisfied. Robert did a great job and as long as our regular weekly crew serviced our yard â things were good â until this summer. In the spring of 2020, Robert was replaced by Antonio. I spoke to Robert after he had left when I had an issue in April, and he kindly let me know that he was not working there - I sensed that he was bitter about it, but did not ask. I contacted Antonio multiple times about the crew failing to pickup the dog-poo (we are charged $11.00 extra each mowing) and driving the mower over every dog turd smashing them into the lawn. Antonio let me know he quit on May 22, 2020 and to contact the owner from now on â that he no longer has account manager for our property and he was going to take care of it. Soâ ¦ I called the owner Corey Draper a few times on May 22nd, but never not get an answer. I sent him pictures in text messages showing the dog-poop smashed in by the mower tires. His response: When does the lawn water the night before? I responded that the sprinklers are off 36 hours before mowing and it was dog poop smashed, not picked up. His next response is that they will pick up poop for another $11.00 on top of our existing weekly. They start charging the additional fee, but again on July 9, 2020 â they once again drive over all the poop in the yard and it is a yard full of smashed poop. Mind you, Corey is not offering any assistance in the matterâ ¦ the only thing we get from him is that â I will work on itâ and nobody comes back and picks up the poop for another week and the next week, they drive over the poop again with the mower. Now there are two weeks of poop ground into the lawn. The week after that, I go out and remind the crew of dog poop, they picked it up, but threw the poop in the planters and against the corner of the fence. (picture) Now this week, the lawn crew with the weed-whacker decided to scalp the yard down to the bare soil. The lawn is thick, green and lush in the middle of the yard, but around every corner and every planter, it is ¼ inch tall, burning in the summer heat no matter how much water we can put on it. I take a couple of pictures and send them to Corey after calling him a couple of times. He does not respond to the phone call, but texts me back saying there is a problem with the sprinklers. (They are paid to do sprinkler maintenance and adjustments) and I asked him why it has not been fixed â and go out and run the sprinklers thru an entire cycle where they are all working and covering all of the yard. His response is he wonâ t come out and look at the lawn and the work his crew did until 6 days later, and he can only fix the problem if we want to pay for them to come out and underseed and work on the lawn to fix the scalping. â at my cost! So â from the customers point of view â He is not interested in fixing the issues they have with their service, wont come and examine the poor work that his crew did the day before â until after a week goes by. He is not providing a quality service of maintaining our lawn. They are definitely not doing a good job for us.

They took care of my lawn while I was deployed overseas. They kept me worry free.

He came the next day and treated my tree carefully. I hope to see a good result.

According to the scale on Home Advisor, rating from 0.0 to 5.0, I would've left 6.0. I know that comment is overused, but it's really the first thing I thought of when I was scrolling through the numbers. The personal touch from Corey and Holly is what is missing from businesses these days. Friendly, thorough, reasonable, and professional. One word that sums up this company....integrity. I am very pleased, and I highly recommend.