Wasatch Front Fence
About us
Our company has the most experienced and dedicated employees in the state of Utah, who average 20 years in the industry. This includes our estimating team, superintendant,and our installation crews. Our office staff is the most helpful and friendliest in the business. This is why our motto is "The Fence Experts".
Business highlights
Services we offer
Fence, Fence Repair, Fence Store, Fence Supply, Fences
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 67% | ||
| 33% |
All in all, this first experience with them was great and was why we chose them a year later to remove the fence and then finish some fencing at our new home. When we contacted them this year, we were put in touch with Jason who took a look at what we wanted and quoted us at $2,299.60, which he gave us (I believe) a 15% discount for being return customers/military discount. This seemed like a reasonable price compared to other contractors, and thinking how well the job had gone with them the previous year we decided to go ahead. As we had a set date to move out of our rental, Jason assured us the job would be completed on time. We also have two large dogs that needed to be boarded during the time of having no fence, so it was essentially costing us more money every extra day the job took.
This is when the problems began. Jason effectively "forgot" about our job. We understand retroactively he had some personal issues going on during this time, and that is completely understandable in my book. After the week of missed work time, he called and apologized profusely for his mistake, and that he was going to give us the removal at the old house ($150) for free. I asked him about the materials from the old house and he said my wife had told them "If you can use it go ahead but we just need it out of here". Upon discussing this with my wife, she said she did tell them if they could use it to go ahead, (meaning, if anything is salvageable for our next job at the new house use it) but we never discussed having it just taken and scrapped. Jason said "don't worry, the fence and gate were practically brand new (and about a $1000 in materials) and I couldn't imagine them getting rid of them, let me check with the crew and we will have it delivered to you." This was on Friday, April 25th. He told us the job would be completed by Wednesday, April 30th if the weather held out and allowed sufficient time for the cement posts to dry. If it rained, they would finish no later than Friday, May 2nd. Bottom line, they never showed up this week to complete the job. This required us to keep our dogs in boarding for another week while they failed to hold up their end of the bargain. They finally showed up on Monday, May 5th and "finished" the job. I say "finished", because where we had asked for graduated wrought iron fence they put up a piece of chicken wire, and where there was supposed to be a 5 foot vinyl gate they had installed a 4ft one.
Jason called and asked what we thought of the job. I expressed my concerns to him and he said let me talk to my guys and we'll come out and look at it, he said "sometimes they tell us the job is done but there is still some minor touchups to be finished." To me, it sounded like an excuse but he came out and replaced the chicken wire with the graduated wrought iron fence we had asked for. He then called and let me know unfortunately the crew had "taken the old fence and gate directly to the scrap yard, and we really make no money when we do that." I told him I couldn't believe they would take a barely brand new $500 gate and just scrap it, but he reiterated this is what happened and that your wife told us to do that. I told him what she said and he said "no, I remember the conversation as if it was this morning, that's what she said." Knowing how frugal my wife is and the fact that we had discussed what we were going to do with the fencing, I have a hard time believing his side. Lastly, I asked him about the 4 ft gate. He said the project lead had decided that we would have less waste material if we went with a four foot and that it is still big enough to fit any industrial size lawn mower through it. I asked him, "Isn't this something that you should involve your customer in making the decision?" He said, "well, what do you want me to do, rip it out and put in a five foot?" I told him I couldn't afford to put my dogs in boarding anymore and that he would have to come up with some way to further compensate us for the mistake, otherwise we want the five foot fence that was clearly agreed upon and written on our invoice. He told us he would see what he could do and give us a call back. When he called back he told us he'd give us another 10% off the total price, which at this point I was ready to just be done with dealing with them. I told them that was fine.
All in all, the entire second experience with Wasatch Front Fence was disappointing and recommend anyone who is looking for someone to solve your fencing needs to keep searching. The other disappointing factor of this job was that they actually did great work, but the customer service and complaint resolution tactics they used leave a lot to be desired. To me, it felt as though Jason was still trying to squeeze every dime out of the project (the old fence scrap, 4 ft gate, lack of graduated wrought iron) even after it was clear they weren't living up to their side of the deal. A 10% discount on top of the original discount is nice and good enough for me to pay to be done with you, but it's not going to encourage repeat business when it feels as though you don't want to sacrifice your bottom line to ensure the customer is satisfied.
"Our records indicate that this project was completed on 8/17/11 and paid in full by the customer on 8/19/11. (Sprinklers would be in use in August so you would know right away if a line was broken). We have no record of being at her property in June of 2012. We are puzzled why she would wait almost two years to file a complaint? Our contract states (where the customer signs) that we are not responsible for broken sprinkler lines or heads. Unless the customer clearly marks them out, we have no way of knowing where they are on their property. We always order utility marking. With our equipment that we use to dig fence post holes, we don't even know that a sprinkler line has been broken unless it is brought to our attention. We are pleased to hear that there is no problem with the fence or our workmanship. It is curious as to how a sprinkler repair could cost $500 ? When a customer brings it to our attention that a line has been broken, we make every effort to come out and do the repair and make sure they are satisfied. We have no record of Anne calling us regarding this."
"Wasatch Front Fence has a one-year warranty on workmanship. This is standard in the industry including state and federal projects. The member called to say the fence that we installed less than one year ago had two panels that had come loose. Anthony went to his property in good faith with every intention of addressing the problem. When he checked our company records, he discovered that the fence was installed May 2006, which is over two years ago. Upon inspection of the fence, wood posts and concrete were still intact with minimal soil around them from obvious soil erosion. The member is under the impression that a fence should act as a retaining wall, which it cannot. The member attacked Anthony verbally and in a text message accusing him of being a "thief". (Which we have saved for evidence) He obviously is angry with contractors as he mentioned that his builder is out of business. He accused Anthony of "being just like all the other contractors, walking away from their responsibilities to their customers." If this statement were true, Anthony would not have ever gone to his property to look at the problem. The member insisted that it was poor workmanship, if that were the case, the entire fence would not be standing. This is an isolated area where the erosion has occurred. The situation could have been easily resolved if the member would have understood that the problem was not due to Wasatch Front Fence's workmanship. It is a matter of improper grading of landscaping, compaction, and soil erosion which our company has no control over. After his behavior and his text message personally attacking Anthony's character, Wasatch Front Fence reserves the right to refuse future business dealing with this type of person. In our six years of business, we have installed numerous federal and state projects. The most recent was the FrontRunner, Commuter Rail project in which we had only 4 punch list items after a 4 year project. This is unheard of. As our name states: Wasatch Front Fence: The Fence Experts, quality is the foundation of our company. We have numerous customer satisfaction letters on files to back this up."
Licensing
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