Two Men And A Truck

Pretty much without a glitch

It went very well. The movers were very professional. They worked hard to get the job done quickly. I would use them again.

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I had stuff that was broken and other stuff that never even showed up. I packed the storage shed and I know what was in there and it never made it here. The quoted price was $300 and I think I ended up paying $500 by the time I was done. A lot of the stuff made it here, but when they did unload it the cost was so high at that point I had them just unload it in the driveway and I had someone help me pack it in myself. I was so disgusted with them. There were broken items, lost or stolen items or stuff that just never showed up. My advice to others is that the quote they get is not the price they will end up paying. They might want to go with somebody who quotes a little higher bid, but they get all their stuff because you get what you pay for.

I scheduled my move with Two Men and a Truck two weeks before moving day. The employee I spoke with told me that the crew would arrive in the morning between 8am and 9am. The estimate seemed fairly high, but the company had been highly recommended, so I thought it would be worth it.
Two days before the move, I called and spoke to the same employee as before to confirm that every thing was in place, and she told me that I did not have a reservation. She apologized, said it was her fault, and made a last-minute appointment for the same day as before, this time with an arrival window of 2:30–5pm. A few minutes later, I received a confirmation email with the wrong arrival window. I called her back and she apologized again, and said that she had made a mistake—the window was still 2:30–5.
A couple hours later, I received a phone call from a different employee, who said he was calling to confirm my move—and then said that they didn't have any of the information they needed, including the addresses of the apartments I was moving from and to. I told him I had just provided his coworker with that information. He poked around in my file for a second and then said that he did show that Two Men and a Truck had called me earlier that day. I replied that no, they had not called me—I had called them, only to discover that they had never made a reservation for me. He apologized and said he would get the addresses from his coworker. I then told him I was worried about the parking situation in my neighborhood, since my former apartment was on a small side street, and that they might have to just park the truck in the middle of the road if there wasn't room at the curb. He assured me it wouldn't be a problem.
On the day of the move, I waited for the moving crew from 2:30 until 4:30, when I decided to call and see if they were actually coming. Unfortunately, since the move was on a Saturday, there was no one answering the phones. At this point I was envisioning having to put my move off until the following Monday, and was trying to calculate how much that would cost me in additional rent, not to mention taking time off work, etc.—assuming I could even get a moving crew in that short amount of time.
At 4:48, I received a call from the moving crew, saying that they would be there in fifteen minutes. Twenty-five minutes later they finally showed up—fifteen minutes after the arrival window had closed. As expected, there was no room to park a 26-foot truck at the curb, but the crew informed me that it was against the policy of Two Men and a Truck to block the road (even if it was a seldom-used side street). I told them I had tried to explain the problem to their office over the phone and had apparently not been understood—just one in a series of ongoing miscommunications with their company.
One of my neighbors came out at that point and offered to move his car, which just barely created enough room at the curb, so they were able to proceed.
From that point on the move went extremely well. The crew was quick, competent, fun and enthusiastic, and got everything moved in significantly less time than the lower end of the estimate—which in turn meant the job cost less than I was expecting to pay. Unfortunately, this did not outweigh the string of mistakes and incompetence that preceded it that greatly added to the stress and worry of an already stressful move.
Not recommended.

Well worth the cost!

They arrived on time. We had two guys who seemed to understand what they needed to do. There seemed to be good communication between them. We also had a couple of other things we asked them to do which were not included initially in our request, which they did with no problem and they stayed within the time they'd estimated it would take them. They were very conscientious and they did not damage any of our stuff.

They were fabulous! On time, professional, and really hustled to try and finish within the 2-hour minimum. Both guys were very nice, and personable. They took good care of our belongings.

They fit me in on short notice, and showed up on time (actually a little early). It cost around $134 / hr for three men, plus there's a fee for coming out.
They put all the boxes where I asked them to, and carried some very heavy furniture upstairs without damaging it. They took a few breaks after wrestling with some 400 lb pieces, but they deducted the time from my overall cost. I didn't begrudge them the breaks, they worked very hard!
Overall they were very professional and worked quickly. I would recommend them.

The movers were good. They showed up on time and wrapped everything professionally and took care with things. Nothing got damaged. They did the job we expected and contracted for.

We had everything packed and they came and moved the furniture. They were very strong guys. They were also very timely, did not break anything, and followed our instructions. Their price was better than others around.

Based upon my small condominium size (one bedroom), lack of large furniture to move (one bed, two dressers, one nightstand, one loveseat and one chair), and that all of my other move items were 30 pre-boxed boxes, I was quoted by the customer service person that my move time would be less than 5 total hours. I was also told that it would likely be one of two easy local moves they would have their experienced 2 man crew compete during the day of my move. This was so I would know that they were going to be quick with my move to get a second in on that day. I also asked about lunches and was that they would lunch in their moving truck while delivering my move to my new location.

One the day of the move the two movers could not find my location and I had to go find them and escort them to my condominium building. They were scheduled to arrive at 8am. I escorted them to the condominium at 8:45am. They did not start work until 9:15am as they were calling into their office for discussions about the move.

During the move I found that this was the first actual 2 man move one of my movers had done. As such there was a great deal of delay while he was trained and shown how to do things. During this time I found that I had to keep looking for where and what the movers were doing – as they were often taking breaks, discussing girlfriends, discussing getting married, or discussing missionary experiences instead of actually working. I expect the total break time taken was over 1 hour. The delays got to be so frequent that I finally asked them to finish what they were doing, close up and move to my new location. As they left the stated they may stop to get some lunch (note above that customer service stated they would lunch in their truck during the move). It took me 30 minutes to drive to my new location. It took the Two Men and a Truck movers 1 and frac12; hours for the same drive.

At my new location, because of the previous delays and poor work ethic, most of my items were unloaded and left in the family room or garage where I later had to complete the moving myself – along with the items I had left at my condominium. They completed work at 3:15pm.

When the movers gave me their bill for 7.75 hours of work of work plus fees I immediately disputed the charges. They stated that they had to account for all of their time. They stated that they would discuss this dispute with customer service and that customer service would call me to adjust the billing as needed. Because I disputed the charge I would not sign the billing form which made them upset. I did not receive a call from customer service or Two Men and A Truck movers.

I tried four times calling to speak with a manager at Two Men and A Truck movers after the move to dispute the charges. I either left a message or was told by customer service person that they had taken my information and that I would be contacted soon. Due to my frustration with getting a response from Two Men and A Truck movers I completed an online customer feedback survey on their website. This is supposedly a candid feedback location where actual customers can log their experience – good or bad – about the Two Men and A Truck movers company. I detailed my poor experience as I have previously listed. At this time I noted that there were one or two other recent one star ratings posted in addition to my own. Two Men and a Truck Movers grade themselves from one to five stars with five stars being the best. As of today the website claims they are 5 stars rated. However, neither my survey nor any other previous star rating less than 4 is now posted.

After my online posting I received a call\message from the manager of Two Men and A Truck movers. I returned his call but had to leave a message as the customer service person stated he was unavailable. The manager left a second message and I returned his call that afternoon where we spoke and I discussed my concerns with him as previously listed. He stated that he would investigate and be getting back with me. Since then I have attempted multiple times to contact Two Men and a Truck movers in regards to resolution but have not had any of my communication attempts responded to.

I have had to file a credit card dispute over correct and accurate billing for services.

In my opinion they are not worth the effort in doing business with.

The workers arrived 20 minutes early and were ready to work. I gave them a quick tour of the home. I had marked all items to be picked up with blue painter's tape so there was no question as to what needed to be moved. The driver's told me that also saved me money by making the process go faster. They brought all the tools necessary to disassemble two king sized beds and a huge dresser with attached mirror. ( I could have done that myself ahead of time to save money, but I am not good with tools!) They kept the work at a steady pace which sometimes doesn't happen when paying for workers hourly. They took care to NOT scratch the walls which I greatly appreciated. I followed their truck to the charity. They unloaded. I paid with a credit card. I picked up the receipts from the charity for the donation and it was done. Best decision I made instead of trying to find friends with trucks and trying to get them there when I needed them. For $315 the job was done quickly, professionally, and on schedule. They were friendly and I will use them again.

Everything went well. The guys were solid, and they did a good job. They worked hard and did not mess anything up or damage anything. I would rate them highly.

They said they would arrive between 11 AM and 1 PM, and arrived around 12:30 PM. Once they arrived, they got straight to work and moved everything very quickly. They saran-wrapped furniture to protect it, and were very careful overall. the original quote was for 300, but then we added some additional items at the last minute, so I paid 350 for the services, and gave them a $55 dollar tip (there were 3 movers). I would definitely use them again.

The crew arrived about 15 minutes late, but got right to work. The two guys were professional and easy to work with. They made two trips back and forth as each storage unit was a truck load. They attempted to put furniture wherever we wanted and spent time trying to get furniture to our basement. Unfortunately some things didn't fit. They finished in less time then I thought it would take. I would use them as movers again.

Overall, they finished the job. I did not feel confident during the move that things would go well and it created a great deal of stress on my part. Professionalism was low, but again, they finished the job.

I had a sofa delivered from a store and was quoted a price of $65 over the phone. At the time of the delivery I was charged $178.00 (2 hours at $89 per hour). I explained to the deliveryman that I was only to be charge $65.00 and he corrected the invoice accordingly, i.e., total due = $65.00. However, my credit card was charged a total of $130.00 (2 hours at $65 per hour). My attempts to explain that I was charged twice as much as quoted on the phone and stated on the invoice fell on deaf ears and I was never reimbursed. I strongly discourage anyone from using Two Men and a Truck.

The company did a very good job. They did not break any of our stuff and the rate was very satisfying. I would definitely hire this company again, if we decide to move another time.